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November 2024 by Wade S
1992 Chevy S10 State Inspection (in 2024)
I have taken this vehicle to Willowwood for inspection for several years running. It's an antique without antique plates. (Yes, I've pondered it! - But I want to be able to "daily drive" more than 250 miles from my abode without breaking the law.) I've had Willowwood mechanics reject this vehicle due to misdiagnosis and pass it with flying colors throughout the years. They're mechanics - not perfect. One inspector rejected it due to play in the lower ball-joints. Ball-joints were good - the wheel-bearings were loose. I am a retired mech myself. I don't argue with inspectors (usually!) The ball-joints were original equipment from 1992! I replaced them, repacked, and adjusted the wheel-bearings. Took it back for re-inspection. Even good people goof, occasionally.
Anytime you feel like an inspector has slighted you, or is taking advantage of you, there is a recourse. It involves a Virginia State Trooper doing your inspection. Read the Virginia State Code.
Willowwood mech's have misdiagnosed but have never attempted to abuse me to make money for the shop (to the best of my knowledge). They've helped me to keep my antique on the road - SAFELY!
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September 2024 by Stephanie Low
I went to Willow Wood Service Center on Friday about 9 am. The staff was very friendly and helpful to this senior female. My car was third in line for an inspection, and I waited about an hour before it was my turn. I was out and headed home in about 30 minutes. I'll be back for my annual oil change. Thanks!
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August 2024 by Daniel Ogunniyi
THE WORST EXPERIENCE EVER!
If you're a woman who doesn't know anything about car or the repair cost, they will scam you here. You can go for just an inspection, and they will claimed to have fixed several things that they claimed failed without your approval and with now replace parts to show for it, then try to hang you on the cost. On that same day, we met 2 other people who were lamenting about similar issues.
If you know what's best for you, go somewhere else not shady as these people are.
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August 2024 by Mike Verhulst
Honest, Reliable, and Fast! I've brought both my 98 Honda Acty and 88 Pontiac Fiero in and both times they were more than helpful.
Can't recommend a better mechanic in the area!
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July 2024 by Donnarich Nimer
First time customer. they took me in on a Friday without an appointment for inspection. Friendly staff.
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June 2024 by James Cooper
I have been a costumer for a few years always professional and informative...Great Crew...
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May 2024 by Brian Bailey
Fast service and great communication. And friendly people.
Thank you so much
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April 2024 by Jonathan Mezzenga
Came in for a state inspection. It was quick and the service was great. The dogs and the people made the experience pleasant. Will definitely come back next time.
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April 2024 by Nj R. Ocray
I went here yesterday and was told to come back the next day to do my state inspection, then the next day I swang by to tell em the same thing and when I got there, there’s 2 old man in the front desk telling me they couldn’t do it for some reason, I’m so disappointed, I literally got there at 8am to be the first in line. Smh worst shop that I experience. Wasted my whole time yesterday could’ve done that at the different shop. I don’t recommend this shop at all. But I get it, old rusty shop what do I expect.
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April 2024 by Albert Zimeras
Very professional easy to talk to.
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March 2024 by Tremain T.
Pretty quick and very professional..And the prices are great according to Repair Pal in the area.
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March 2024 by Gilbert Balderas
Owner clutched an otherwise bad situation with the car of a friend.
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February 2024 by GT Beezo
I came here for an inspection and the only person that had a positive attitude was the receptionist other than that it's very rude service mechanics, made me wait in line even though I was one of the first people thru the door as soon as they opened, they tried to over charge me 100's of dollars for petty repairs and lights that I already got fixed for a quarter of the price they offered, also I went to a different mechanic shop for inspection and passed with flying colors for repairs and lights that they marked "faulty". Don't settle for this shop, it's better shops that will actually talk and treat you right as a customer with an honest diagnosis. Peace& Blessings ✌?
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February 2024 by Free Gemz Selo
I came here for an inspection and the only person that had a positive attitude was the receptionist other than that it's very rude service mechanics, made me wait in line even though I was one of the first people thru the door as soon as they opened, they tried to over charge me 100's of dollars for petty repairs and lights that I already got fixed for a quarter of the price they offered, also I went to a different mechanic shop for inspection and passed with flying colors for repairs and lights that they marked "faulty". Don't settle for this shop, it's better shops that will actually talk and treat you right as a customer with an honest diagnosis. Peace& Blessings ✌?
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February 2024 by Matt Telinde
Great service, reasonable pricing and friendly staff! Great work on my van. I use my van for work so I can’t afford downtime. Dropped off Thursday evening, picked up on Friday evening! Thank you Willow Wood!