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February 2024 by steve seger
The service I received at the Verizon Store was superb.
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February 2024 by Katherine Fenning
Jessica, at the 7721 Hampton Blvd., Suite A in Norfolk, is outstanding! Her expertise, patience, and kindness are exemplary. We are all fortunate to have her as a representative for Veizon.
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January 2024 by Seth Timberlake
The experience was very inviting, great conversation with staff very helpful with product description and specifications. Jess and Mark.D made my day thanks.
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January 2024 by Phaunz
Ashley M. Was extraordinary helpful great service. Help me activate my new iPhone and also upgraded my case and screen protectors. Great job please shout her out for a job well done
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November 2023 by Balloutlank Gaming
Jess, Bernard, & Drew? Don’t have to ask questions about them. THEY ARE THE MF BEST. You hear me? THE BEST!
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November 2023 by Edward L Sherman Jr
My wife and I stopped by the store on Hampton Blvd in Nprfolk and we were met by Mr. Mark Chapman. He politely welcomed us into the store and asked us what we wanted. He did a splendid job at being patient with us, he was quite the professional, soft spoken, and friendly. He worked tirelessly to ensure she and I were well taken care of and that our new phones were working perfectly before we did the factory reset on our old phones. We were extremely pleased with Mark and we look forward to working with him in the future if need be. Overall a great experience with the VZW sales associates and this store.
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November 2023 by Derek Maldonado
Quick and effective process, also down to earth person. Didn’t feel awkward sitting down while I upgraded my phone
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September 2023 by Chariah Dargan
10/10 best custom service I’ve had since I’ve been with this company! Great communication between the workers and I. Everyone that works here is extremely helpful. I recommend speaking with mark, he’ll set you up with the best deals.
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September 2023 by DeVona Poteat
SCAMMERS. GUY TRIED TO GET ME TO GIVE HIM CC INFO FOR SIM CC. AND AGREED THAT MY FAMIKY WHO HAS DONE BUSINESS WITH VERIZON FOR OVER 30years should go to TMOBILE. CUSTOMER SERVICE WHEN CALLED WAS APPALLED AND GOT MY PHONE WORKING IN 5 minutes or less.Stay away unless you want your info stolen, in debit, and scammed
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September 2023 by Tony Bates
Staff went above and beyond what I had came in for. Broke things down into easier understanding for me. I'll come here for any Verizon services period
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September 2023 by DJ Walker
The staff was very friendly and helpful! Will be back for any future needs!
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September 2023 by Daniel R.
Mark and Bernard took the time to go over my bill and options on a new phone. I recommend going to this store for your wireless needs!!!
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August 2023 by S K
The service here is usually pretty good. I'm disappointed in my last time into the store. My screen was malfunctioning and slowly turning purple and black. The employee was great in that he checked if I had a warranty and he said they were overnighting me a phone. They did not overnight me a phone. I got it two days later, and in the meantime I discovered that you can just get a new screen through the warranty at UbreakiFix. I ended up going to get the new screen on the old phone because I wanted to transfer my data. It was a stressful week when it could have just been a new screen.Also, if you're reading this go ahead and export RECOVERY CODES for anything that uses two-factor authentication.
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April 2023 by Rob Spence
Best Verizon location I've ever been in! Aleah was amazing and attentive to all our needs. Come here for all your phone needs!
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February 2023 by Hector E.
Came to the store, both workers were on their personnel phones... finally one looks up and asks how he can help me.. I tell him that I was recently deployed and suspended my account until I returned and that I would like to reactive my phone. I informed him I didn't have my old SIM. He then says "you'll have to go to the Verizon store, we don't have any more SIM cards." I then inform him since I have an iPhone 13, to my understanding I can activate my phone's eSim. He sighs, and calls Verizon customer service so they can walk him through the steps to activate my eSim. While the Verizon witless representative is assisting him, he is texting on his personal phone. Needless to say, he was unable to activate my eSim. I am not surprised as he was not even paying attention to her instructions. I am not sure why Verizon wireless authorizes these people to work for them if they essentially just call Verizon. I will never return to this unprofessional establishment. Pure trash.
