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February 2024 by Brenda Mcphee
The most disgusting Manager and customer service E V E R !!Don’t choose Verizon!!ESPECIALLY this location!!
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February 2024 by JC Mays
Verizon on "us," lol.Pre-ordered phones ?Hidden charges ($125 plus).Shipment arrives ? at your home. Follow the instructions to activate.If you need help.Bring it in,andwe will do it for you.No problem ? ($30)In the end, 70% of my time is sent at work paying for this.Cell phone reception one bar or none. You probably should look for another provider that does help you and your cell phone work properly ? Maybe, I should take my car ? for an oil ? change and pay them to let me change it.
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January 2024 by CC J.
Everytime I call this store or any other store I am placed on an indefinite hold. I don't even know if the number provided is to the actual store or is just a generic call center number .
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January 2024 by Robert L Perkins
Don't trust Verizon Wireless. Says store closes at 8pm. It's only 7:45pm on 01/03/24. So it's false information. I will be calling the BBB and the FCC.
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December 2023 by Lauren
I want to start off by saying the manager at this location is stellar! She stayed after hours to accommodate me and ensure that I got my new device. She was very caring, quick, and efficient. To note, this is a very busy location and they are short staffed so the wait times are high (I waited for about 2 hours before being helped.) I was NOT a fan of the woman wearing the red glasses (blonde hair with bangs, taller lady.) She ignored me when I walked in and didn’t even check me in to the queue. Two guests walked in AFTER me and she accommodated them while I sat there and waited for two hours. She finally came over to me and asked me which phone I wanted. I told her which phone and she told me to have a seat and that she was going to go grab it and be right back. She NEVER returned. She ended up helping a different guest that walked in after me. Again, the manager was just plain AWESOME and I am so thankful for her intervening. I can’t rave about her enough! She needs a raise!
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December 2023 by T
I love how their customer service sucks! I just bought a new iPhone 14 from Verizon. It makes random cracking and popping sounds; it can be slow glitchy, and unresponsive. But the retail store here makes one 10 second test and says there’s nothing wrong with it. They gave me an option to sell it back to them and then have me buy it again, which doesn’t make sense since it’s still under the 30 day warranty. Verizon is the worst carrier I have had. Will not use them again. The older guy with gray hair needs to do better.
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October 2023 by Jeremy Fredell
Not a huge fan of the remodel but looks nice and has a great staff
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September 2023 by Jay richards
After listetning to the manager lady asked a customer to walk across the street for change i was helped then immensely filled with anxiety when they were telling me stuff to help that i obviously tried at home before coming in then proceeded to tell me they cant really help me with anything but upgrading to a new phone. Very Very unhelpful. Also i filed my claim in store and paid $100.00 now their tell me that i didn't and i just had to start another claim on Ashurion after the manager and store employee were both very sure they had it right but im still without a phone the next day when it was supposed to be same day delivery between 7-9.
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September 2023 by Just Me
Useless company. And I own stock(now I see why it's dropping like a stone in water). Security updates that install unwanted games (what does games have to do with Security) why do I have to go after EVERY update and Uninstall games I didn't ask for. Then the chat feature is useless unless you are calling about preset problems.. anything else sorry.. call center is always closed or you are on hold forever. Get it together Verizon or there are other companies.
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September 2023 by Pup Axel
Went there recently twice. First time the staff were rude and as if stuck up. The second time was a complete opposite experience.
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July 2023 by Arlene Joynes
My husband and I needed to replace our old cell phones. Braxton began to help us. Another young man (I didn't get his name) showed us the available phones while Braxton finished up with another customer.Braxton was professional, courteous, knowledgeable and friendly. Both salesmen went above and beyond what one usually sees in workers today. I highly recommend these gentlemen and this store location.
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July 2023 by Jennifer D.
I would give this business a -0 if I could. There were multiple associates sitting around chatting with each other and when told what we need help with, rather than helping they told us we needed to call customer service when they could have easily just helped us in person. All they want is profit in this store. Because we aren't buying and had an issue they just tried pass us off. I don't recommend anyone to come here. It wasn't like this before Covid and their renovation. New facelift but bad customer service all around.
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July 2023 by Anna Dalton
Kossi had NO idea about any of the phones and tried to convince us to get us to change our number for a free phone that likely won't get security updates. None of the other reps helped out at all. Store was out of pretty much every phone. DO NOT GO HERE. waste of your time.
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July 2023 by Andrew Cronin
Great store and great experience. Store design, customer service and overall experience was very good. Specialist Aaron was extremely patient, helpful, and kind.
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July 2023 by P Alley
My mom and I came to this location and were helped by Ameer, who was exceptionally patient and answered all of our questions regarding our phone plan and account and gave us loads of helpful information about possible plan adjustments to help lessen our monthly bill.