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February 2024 by 91 M
Had a blowout on the car carrier rented Here, wasted over an hour because of this. No apology from them.
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February 2024 by Malikah (BigBaby)
Service is quick and efficient they’re always knowledgeable and able to assist before,during , and after service
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January 2024 by M S
Clean, friendly, affordable, quick and easy!
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January 2024 by P
My first time visiting this location and it was awesome. There was a gentleman who assisted me with the pickup (sorry, can’t recall his name) and he made everything seem easy. He was there waiting on my arrival, attentive and prompt.The only thing I did not like was the location, it was too far for my liking. Overall, I would recommend and suggest this location and the guy that assisted me.Thank you sir.
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December 2023 by Charles Balla (CBInternational)
This facility and staff are excellent! Especially "Dee" and her male team member (sorry don't recall name) who are always very professional, friendly, respectful and patient with me when I am having challenges as a Disabled Marine Combat Veteran. A BIG THANK YOU to Dee and other Staff! Appreciate y'alls help very much! Merry Christmas and Happy New Year! Sincerely, Charles
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December 2023 by Heather
Very accommodating, reassuring, and personable staff within the pick-up location. We spoke about our sons. Thank you
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November 2023 by ryan weiss
The Manager Dee, was a great help, we had and issue with the trailer hook up (on truck side), She was very professional & Patience with us, even helped us get it squared away.Thank you Ms. Dee.
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November 2023 by David Greene
I needed an open bed trailer for a few hours. EJ got me hooked up and on my way in a matter of minutes!
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November 2023 by Dan Vallera
I would’ve given five stars if it wasn’t for such the inconvenience. I had to pick up my U-Haul truck in one location then bring it back to my apartment load everything up then I had to drive 20 minutes out of the way to pick up the car loader then I had to drive all the way back to the original U-Haul where I left my car and loaded my car. They should have the truck And car loader in the same spot especially I was only one person I had nobody else to drive my car or anything like that
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October 2023 by Tracy McNair
I love, the employees at this location!!Great staff y'all ????
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September 2023 by John Evans Jr
The lady that helped me was NOT friendly at all. If I didn't understand something She looked at me as if though I was the problem.It was like I was being treated like a robot. And the manager that was working next to her didn't care. The employee was extremely short with me. If it was not for the fact that I had a timetable I would have left and went to a different location ?. As it stands I would not go back to that location nor would I encourage anybody else to. I left feeling frustrated and pissed!
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September 2023 by Tomika Anthony
Still trying to understand how a $40 rental came up to over 80 dollars. I put gas back into the truck and was still charged for gas and mileage. An employee interrupted my transaction with the clerk I was checking out with to speak to him about a past transaction he did. I told her it was uncalled for and she said, is that wrong, no it's not personal. I would aspect them to handle business after the customer has been dismissed. The guy I was doing business with was very professional, I just wish I could have asked more questions about the price, instead of being distracted by the other employee (her) rude conduct.
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July 2023 by Dennis “Moped” S
Kay is fantastic! Professional and answered all my questions this morning. Absolutely worth coming to this uHaul!
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July 2023 by Julissa Vasquez
I came in after making a reservation for a truck online for pick up in Norfolk and return in Hampton. Came in with my friend and said good morning to the person at that customer service desk and she completely ignored us. I approached the desk and said good morning again and she still didn’t say a word to us, looked at us like we were aliens and gave us the side eye ?. She then demanded my reservation information and was very rudely telling me what I had to do and how the truck had to be returned at the same location. I was trying to explain to her that I had specifically requested to return the truck in Hampton and she said “it doesn’t matter what you think you chose because you are going to return the truck here and if you don’t you will be charged $325”. She continue to dismiss everything I was trying to say and kept rushing me through the process even though we were the only customers in the store!! At this point my friend just walked outside because it was too early in the morning to be arguing with this woman and I was not going to let her ruin my day. She must be a bitter person and really hate her job, honestly there’s no other reason to be so disrespectful and rude to someone at 8am. She was wearing a do rag , glasses and was a light skin African American woman. Please ?? Uhaul give your employees some training on customer service because this person has zero interpersonal skills. At the end I ended up returning the truck the same day right before closing and another woman helped me during the process, she was very nice and helpful. Moving is already stressful and nobody wants to deal with rude and disgruntled employees first thing in the morning on moving day. Maybe it was because we were Hispanic, who knows!
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July 2023 by Jovintino Blowe
Employee are amazing from pulling up to reservation and customer services was amazing will definitely tell all my friends, family, and associates
