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October 2023 by JOHNNY ON THE SPOT
I don’t usually write reviews but I’m going to make an exception here. First of all I want to say thanks to Kris for making such a warm first impression. It means everything when a buyer steps on a car lot. The first encounter can make or break everything. He treated us like an old friend that you haven’t seen in awhile! It was so relaxing and his no pressure attitude made the experience of looking and test driving the cars the best I’ve ever had! There were a few items that our vehicle needed and Steve was able to accommodate and fix the automatic sliding door and sunroof! This dealership takes the little extra steps to ensure your car buying experience goes extra smooth. Their excellent communication was top notch and makes you feel secure about your purchase! I want to give my sincere thanks to Kris, Steve, and Andre for being so cool and helpful! I’ll be back to see these guys next time around! Cheers.
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November 2022 by Angie Serna
I just bought my first car from here. I absolutely had no idea where to even start with buying a car. They were very helpful and genuine. They led me to a great deal on an auto loan. They truly care for their customers. Customer service is amazing. I greatly appreciate everything they did to guide me in the right direction. Definitely recommend Trinity pre-owned sales! Shoutout to Steve and Kris!!
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October 2022 by Raneer_
I’m mixed on this place. Bought a car from here and it had a massive amount of problems: bad wheel sensor that caused the car to go into limp mode within just a few weeks after owning it, a recall that resulted in a bad back up camera and no trunk that I was expecting to get finished the month I got the car going by statements made by the Trinity (but instead took half a year), bad power windows, worn breaks, and a bad headlight that I later found out to be the result of an accident that was never reported or on any carfax that the previous owner must’ve gotten fixed on the down low (there was evidence that the bumper and hood that been damaged, but filled and fixed haphazardly). All these problems were unacceptable and while they said the car was inspected when they got it, whoever looked at it did an incredibly poor job. Still, I should have had it inspected myself before I bought it and was aware it had a few of those problems (the window and recall), so I’m partly at fault. Still, Andre paid for pretty much every issue the car had out of pocket himself. The prior accident incident was handled after I got in my own accident and the bumper, hood, and light ended up being replaced anyway, for way less due to insurance than it would have costs otherwise. Overall, service was good (Kris is almost too nice) and Andre is a good man who will pay for problems your car may have if it had those issues when you got it (they also have a warranty for 2 months for any unexpected problems if I recall correctly), but the car was overpriced for all the issues it had. Before you buy any car here, get it personally inspected and make sure you’re paying the right price. Whoever their inspector is for their cars does a bad job and is a disservice. They’re costing this place money and their customer’s time.
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October 2022 by Ray Voisine
I wrecked my truck on Monday and was stressing out, I found the truck I wanted on Trinitys site and got in contact with Kris Osmun, he has been a pleasure to deal with and has kept me updated. Making my purchase feel as important to him as it is to me. Steve McDonald was handling the paperwork side of things and has also been great, I’m never waiting for a call back on anything. Thank you gentlemen for taking the stress away by being so easy to deal with.
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September 2022 by kathy blanchard
Trinity is a top notch used car dealership. This place was on our local news as a top place in Norfolk for used cars, and they truly are! I purchased a car and it has been fabulous. They truly are honest and stand behind their sales. Customer service is top notch as well. Thank you Trinity!
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August 2022 by Michael Kelly
Simply put, Trinity Pre-Owned is a great place to buy your next car. I have purchased 3 cars from Trinity dating back to my first purchase in 2017. My family still has all 3 cars, a 2016 Ford F150, 2019 Ram 1500 and our most recent purchase, a 2020 Chevy Suburban. In our experience, the prices, customer service and quality have been second to none and are the primary reasons we keep coming back.
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June 2022 by Samantha Moody
Bought a 2021 Ford Escape, was never told it had been in a accident, that’s my husband’s and myself fault for not checking the vin, even after we purchased it we found there was a recall on a part on it and the back tail light was literally coming out and holding water, we called the owner regarding the accident we were told it had never been in one , you could open the back hatch and see the paint difference ??♀️ And the ripples of paint on the outside at a angle, the front drivers side Mirror had a big scratch that was poorly covered, and who ever fixed it didn’t wait for paint to dry as it was splattered on the back side of mirror, you pay close to 30,000 for a car you expect better, but again it was our fault for not going over the car with a “fine tooth comb “, we were very lucky, found A reputable car dealership that offered us more than we paid we were able to get a brand new 2022 car with absolutely no issues we could not be happier. Picture is of back tail light, I won’t tell you after putting in the vin also it was a reposed car no biggie but had been sold to 4 different dealers and was on car lot for months and months, ALWAYS CHECK SEVERAL VIN SITES THEY ARE FREE!!! Please don’t reply saying it was not on car check concerning the accident, I pulled it myself and so did the Ford dealership, I believe it’s also in car fax if it’s not I Would say stop trying to save money and use a reputable site! Don’t BUY from them!!! I will say the guy that rode with me to test drive was extremely professional that’s what your 1 star is for. Oh if you look at the date of this post , I made this post roughly 3 weeks later again always check everything!!!!!!!!!
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May 2022 by Samantha M.
Bought a 2021 Ford Escape, was never told it had been in a accident, that's my husband's and myself fault for not checking the vin, even after we purchased it we found there was a recall on a part on it and the back tail light was literally coming out and holding water, we called the owner regarding the accident we were told it had never been in one , you could open the back hatch and see the paint difference And the ripples of paint on the outside at a angle, the front drivers side Mirror had a big scratch that was poorly covered, and who ever fixed it didn't wait for paint to dry as it was splattered on the back side of mirror, you pay close to 30,000 for a car you expect better, but again it was our fault for not going over the car with a "fine tooth comb ", we were very lucky, found A reputable car dealership that offered us more than we paid we were able to get a brand new 2022 car with absolutely no issues we could not be happier. Picture is of back tail light, I won't tell you after putting in the vin also it was a reposed car no biggie but had been sold to 4 different dealers and was on car lot for months and months, ALWAYS CHECK SEVERAL VIN SITES THEY ARE FREE!!! Please don't reply saying it was not on car check concerning the accident, I pulled it myself and so did the Ford dealership, I believe it's also in car fax if it's not I Would say stop trying to save money and use a reputable site! Don't BUY from them!!! I will say the guy that rode with me to test drive was extremely professional that's what your 1 star is for. Oh if you look at the date of this post , I made this post roughly 3 weeks later again always check everything!!!!!!!!!
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July 2021 by Cade Coring
Very helpful staff willing to work with you and your needs that fit your budget make sure you ask for Kris “with a K not a C”!!!
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June 2021 by Dakota Haws
The BEST place to shop. Everyone is so helpful and will go out of their way to help you get a good ride! ASK FOR RON! He is incredible! Very kind, helpful, and a good guy to be with.
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May 2021 by Stephanie Walton
If you are looking for not only a pre-owned vehicle but a knowledgeable and honest person that will work to get you in the right car, at the right price - Go see Donovan Walton at Trinity! He has a wealth of knowledge about buying cars, cars in general and will work hard for your business -with top notched customer service. When my son was looking to by his first car, Donovan made sure he understood the 'terms', could afford the purchase, and that he would be happy with his decision for years to come!
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May 2021 by Lee Mears
My interaction with this dealership way surpassed my expectations for any pre-owned car dealership!The general manager, Steve, and my sales rep, Kris, came in to the dealership when I called and indicated I had a specific car I wanted to see after hours. Both individuals ensured that my sales experience with their business was pleasant and stress free and their full focus was on customer satisfaction!Will be back to look for my sons car soon enough!
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May 2021 by Karen Williams
Took my son there to buy his first car. Donovan was absolutely amazing. The level of professionalism goes unmatched. He went above and beyond to make sure that my son got the right car that suited his needs. I will be back to buy one for myself. You won't be disappointed working with Donovan as your salesperson.
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April 2021 by Tazzy B
My son is shopping around for a second car and went in to test drive a regular basic sedan and was told they needed to run a credit report on him first because their cars aren't insured. Shady tactics.
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March 2021 by Brandon Lawson
Ron gave me a great deal and great service, owner and manager gave me the chance for a great vehicle as well, thank you guys. This is the 2nd vehicle, I have purchased from Trinity Auto.
