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November 2023 by Chris H.
Great and knowledgeable staff. Got the tools to get the job done quickly and the trailer to haul it!
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September 2023 by Travis A.
I rented a Penske truck from this Home Depot. I came up from Florida to visit my daughter and help her move into their new home. I thought we could trust Home Depot but we go out to eat at IHOP that sits in front of the store come back out, and the battery was dead on the truck, I thought no biggie will go inside and they'll take care of us for two ladies behind the counter were viciously rude and I requested a manager the manager walks over with an attitude bigger than theirs and told us to go to Penske. Meanwhile, we haven't even left the parking lot yet, or I couldn't believe the lack of professionalism as if I have annoyed them by asking for a jump, or asking for any service that would help us to continue our day. One star is way too many. I am disgusted with how Home Depot handles issues such as this.
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September 2023 by Samuel Morris
Never had any bad times.
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August 2023 by Tabetha D.
I went to rent a piece of equipment and had to use 2 different cards and had multiple holds on my account and still couldn't get the equipment due to the lack of care and customer service in the rentals department. Never had this issue at any other location. Never again.
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August 2023 by Kristen E.
My contractor went to pick up my $1000 tile order and he was told that he could not pick it up because of some kids workshop in the storage area & they couldn't endanger children to get our orders WHYYYYY would you have a kids workshop in area where you have CUSTOMER ITEMS?????? I was told all Home Depots have these every week which is fine but put them in a classroom NOT somewhere that you would have to endanger them to get items customers have PAID FOR. I have never written a review nor have I ever asked to speak with a manager & I even apologized to the associate for being a Karen but this is a $1000 order I'm trying to have picked up & I'm paying $75 an hour for these men to sit around & WAIT for 2 hours before they can even get the materials.
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June 2023 by Kevin C.
Customer service suck, waited in line to ask about a part, directed to an aisle, they called for someone to go there to help and nobody showed. Eventually on my own found something similar but not correct. Ended up going back to customer service line and waited again and then was told they don't have that partWasted so much time for no good reason
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May 2023 by Dakota H.
I took me 7 times to get ahold of someone to help me. I had an estimate done for a carpet install and wanted the estimate/measurements but they refused since I canceled the install that was a month away. Also never agreed to the install date.
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March 2023 by Lisa P.
This has got to be the most cheerful, well ran home depot I have ever been to. Everyone was happy, customer service oriented, and generally just seemed happy to be there. All the customers you can tell were Here to spend serious money. It was refreshing, honestly. I like Chesapeake, and another reminder why.
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January 2023 by Luigi C.
So sad Home Depot as a company has come to this. It is not down to some locations but mostly an overall business practice now. Be it lack of motivated employees, lack of compensation to motivate workers to do a good job, lack of management or maybe just a combination of all three and maybe few more. While working on a home project I visited Home Depot at military hey and VA beach well over 100 times in 30 days. I was just too focussed on what I needed to get in every time. Only to always forget something and have to come back. Oh well. Every visit was the same, time after time. You can't find an employee to guide you or answer basic questions or help you find an item. Thank technology for the Home Depot app and how helpful it has become. When I found an employee, they all looked rushed as if they were rushing to help a customer in dire need but if compeled to stop and assist you, 90% of the time they would tell you "let me grab someone who works this area, this is not my area and I don't know" only to disappear and nobody ever come back. Worst of all is the check out experience. While this is not only a Home Depot problem I think Home Depot is the worst store where they have 10 registers (or more) only 2 open, and then the self check out area only to have 4 or 5 employees standing just to watch you and make sure you ring everything up. Why not have them 4-5 people assist customers? If you are so concerned with theft, then eliminate the self check out and have those same 4-5 employees do something other than be there shaking their booties and making lame jokes and pretending like they are not watching you while they stare at you but yet unavailable to assist you because they have to watch the registers. The loud music, excuse me, the kids speaker they have on display for customer enjoyment doesn't make it any better either. Sad. Saddest part is that I will still come back because is where everything for home improvement is at. Most of the same review could be sallied to lowes but they are not as bad as Home Depot. More than once I was inclined to ask for a manager to discuss my concerns but then I realized that either the management was part of the problem or they didn't care because there was absolutely no way they wouldn't notice these issues.
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September 2022 by Banger NYC
They have a TON of rentals that you might need to work on a job or your home
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July 2022 by T T.
I know this location is busy but this internet order bs taking up not only the carts but all the aisle space.......do better. It's a **** show. Whoever makes these decisions should be fired. Are you actively trying to force your in store customers out of the store??
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July 2022 by Cecilia R.
Most cashiers are very rude especially in Pros area. The pros are not professionals when it comes to inquiring help.
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May 2022 by Quawnishia M.
Came here on Memorial Day. Service is ok here. I wish they didn't pile so much product in the front, it is hard to maneuver the rolling carts with so much product in the center areas. My husband and I came here to get a lawn mower. He checked the price online and saw that the mower was 449 online instead of the 499 that is posted in the store. We loaded the cart and proceeded to check out. We were quickly told that Home Depot does not honor their own online prices. My husband said "what do I do to get this price that is listed on your site?"Customer service said, "order it online." We left, and ordered it online.
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May 2022 by Ken M.
I had a three hour delivery window for my fridge. They were supposed to call 30 minutes before. They did not, did not wait for me to get there (15 minutes to drive home from work) Then they lied and said they did call me 30 minutes before. They refused to come back. Had to reschedule delivery days later. Terrible experience.
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April 2022 by Kathleen H.
This is one of the worse Home Depo's I've ever visited. They tried to not sell me something and sell me somerhing I didn't want after I told them the contracotr had requested it. I waited 40 minutes to get them to pull it from the shelf after I called the store manager. How's that for service?