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February 2024 by michaelmitchell7
Best experience I've had at a cell phone store. Took 10 minutes to add a line, Irvin was super helpful.
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February 2024 by House of Love
Switched to T-Mobile just before Christmas and found out we were lied to and tricked into signing up for the highest plan when we requested the lowest. The salesman insisted we had to get accessories we didn’t want for some deal he offered, stating they would be free. We got the bill and they were added to our monthly payments, not free.Don’t recommend. Just stick with prepaid, you always know what to expect. You won’t ever be surprised by a phone bill of almost $300/mo. For two lines with prepaid service.
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January 2024 by Dan Piacentino
Fantastic. Got a great plan and a phone upgrade for my wife. Courteous and professional staff. Answered all our questions and addressed all our concerns. Great Job T-Mobile!
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January 2024 by Parish Howell
Great store. Great customer service Irvin is awesome he gets the job done. Help setup all phones for the family
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January 2024 by Sheila McLeod
Very helpful and conscientious customer service.
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January 2024 by ronald greene
Customer representative was professional and knowledgeable. Switched to a new phone and process was painless
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November 2023 by Patriotsfan772
Went into this location this morning the associate Seth didn’t help at all was completely no help at all. Came in a few hours later and met naya and had the best customer service I’ve seen since moving to va would definitely recommend asking for her next time you go into this location
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November 2023 by IRAREM ROMAN
Poor Customer service. They didn't want to do anything. We we ask to call Tmobile Customer service to get a line transfer. Please hire people that really wants to work
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September 2023 by Regina
I went in to this location to switch carriers and get a new phone. Alex provided exceptional service!!! He asked me questions about how I use my phone and he customized an affordable plan to suit my needs. I cannot express how grateful I am for his kind and patient attention. Alex made sure everything was set up and working before I left the store. Thank you Alex for devoting such attention and detail, making my experience phenomenal! I am a fan for life! Thank you, thank you, thank you for being the best!
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September 2023 by Khaotic Unicorn
Very informative staff and not pushy. Researching to switch from Verizon, the guy was great.
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July 2023 by Niki DB
We had a great experience at this store. We just moved back from overseas and Isaiah Corprew was the mobile expert who got us set up with a new plan. He was extremely knowledgeable and got us set up with a military family plan with phone numbers in the city where we will be living. He explained everything to us, swapped out the SIM cards in our phones, and helped us download the T-Mobile app to access more perks. We were in and out in under an hour and that’s all thanks to Isaiah’s expertise!
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July 2023 by BROOX Mill
Went to buy a simple screen protector didn’t even get acknowledged so if you value your limited time then don’t even bother going to this store
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June 2023 by Ernest Edler
I bought my mother in law to T-Mobile for a new phone. The sales associate was very very patient and considerate thank you
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March 2023 by Christophe L
You see my picture? It's taken at 10.30AM.Of course they are supposed to open at 10AM which never happens at this location.But don't worry, they close at 6PM.... Oh wait, they don't! Of course they don't want to be late twice a day, so if you come at 5.30PM maybe you can get in!To sump, if you don't want to wait outside and waste your time, consider the opening hours from 11AM to 4.30PM.Also, the quality of the service in the shop is comparable to their punctuality.
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March 2023 by Caleb
There lazy people. I wanted to wright this when I went to get my internet paid. Other T-Mobiles are way more helpful. Wards corner is the worst