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January 2024 by Ebony Heyward
Customer service is TRASH!!! Chicken CAN BE TRASH depending on how the cook feels that day because they do not follow recipes there. One day, chicken is SUPER SALTY, the next, it's fried to perfection, seasoned perfectly. NOTHING consistent about this store.... Not even the staff. You rarely see the same people. The Chicken packer packed a bunch of old, skinless chicken. When I asked did he give me old chicken, he said it was just put in there, LIKE JUST JUST. HOW SWAY?!?! Had dirty from the grease all over it!!! Just disgusting. I asked for fresh chicken and he proceeded to the back, MOCKING me to a co worker. SUPER unprofessional. If customer service is not your strong suit, try another field. Customers spend way too much on anything these days to be disrespected by these child workers, WHO APPARENTLY DONT WANT TO WORK, when an issue is spoken upon. DO NOT VISIT THIS LOCATION!!!! ROYAL FARMS.... You all need to do a sweep in this location.
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January 2024 by Tommie Nicole Boyd
I had to wait 45 minutes for hot chicken because they kept yelling there were only 2 fryers and when I got home after standing and waiting all that long the chicken looked burnt and tasted horrible. There were only two people there and the young lady kept complaining that she was going to walk out. Who does that in front of customers? She was also handling chicken with gloves on, and then started pushing a box on the floor and went back with the same gloves to handle the chicken. A customer asked her to change her gloves. That is super unsanitary. Royal Farms is usually a wonderful place to go for hot food and snacks but this location is not it. They don’t seem to care about the product or cleanliness.
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December 2023 by Melvin Williams jr
I brought 40.00 dollars order that may seen a lot to most people to me it is I got home to feed my family and product was old .When call this location i was told that manager was not there to handle the situation and that they cannot resolve the problem until the weekend was over because the manager had left . This after the person that answered the phone asked me if was the lady who came in and asked for her chicken to be exchanged for fresh chicken if this company advertised fresh chicken then WHA
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November 2023 by Mya Lynn
The chicken was old and greasy tonight!! Never again will i spend my money on the hot food here. I’m also pregnant so eating old food is unacceptable it’s unacceptable regardless if I was or not! Management needs to get this staff together.
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October 2023 by Matthew Jones
Eli has great customer service always friendly and outgoing, he made my food with perfection didn’t know a hotdog with bacon was that good but now i know keep up the great work man outstanding service!
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September 2023 by Shelby Stone
Wonderful establishment with cheerful and helpful staff. There was a bit of a wait on one of my DoorDash orders and a kind gentleman who worked there offered me a free drink. Highly recommend giving this convenience store a shot when looking for a nice snack or drink. They have quite the selection from what I have seen from perusing while I was waiting.
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August 2023 by Laura Perrine
The chicken was dry and unseasoned. Actually nothing was seasoned. I don't know how you make instant potatoes with lumps. The pasta in the Mac n cheese was mush. They didn't even give us the potato wedges. Nothing good about this place.
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August 2023 by Kevin Felton
I would have given this location a 5 star, but they were out of western fries on the day I was there. However, the staff made due even though customers expressed their disappointment. They were empathetic, kind and accommodating during a busy lunch rush. The fried chicken was hot and delicious and the substitute mashed potatoes were pretty good. All the credit is given to the workers at this location. They work really hard and deserve a pay raise.
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August 2023 by Sylvia Morrison
My goodness this is the absolute worst Royal Farms I've been to in Any State! I have NEVER seen such SLOW SLOW Workers - I can't tell you how many people walked out! Unacceptable Wait Time!!!!! Please find employees who know more speeds than SUPER SLOW
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August 2023 by Benita Baldwin
45 minutes for under cooked chicken chicken legs the 3 inches long no cap but what really threw me was the nasty smellThree ppl working the female always has attitude tall with dreads always unorganized he can't cook period the little young new acting like he knows what he's doing boxing up smelly undercooked food n serving to ppl NASTY THE BOARD OF HEALTH NEEDS TO BE CALLED
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August 2023 by Simply Sean
Tried ordering food from this Royal Farms location a few times and every time a staff would rudely tell me they don't have it or it will be a thirty minute wait. They never want to prepare and serve food. I have never been able to get anything from this location. I guess they hate making money.
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August 2023 by Torra J.
I wish I could give them a half a star or better yet a quarter of a star because the service is horrible. They have one assignment that is fried chicken and it's not even good if they have it they need to just take that out of the store and sell other convenient stuff like 7-Eleven.
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July 2023 by theresa clarke
Horrible! the chicken didn't look good at all.. chicken look awful.. like it was fried an old grease wasn't golden crispy like the chicken I get when I'm traveling. Never even bothered to taste it. the potatoes were so nasty, they had this really nasty weird after taste to them like old grease, bland and weren't crispy. spent $15 and threw all in trash
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June 2023 by Larry Dotson
I could smell the salt before I even took a bite, yea a whole lotta salt on their fried chicken.First time trying Royal Farms fried chicken and last time. My order was also missing large potatoes and I also paid for multiple sauces which were missing. How y’all expect to take my money and not even provide SAUCES for my fried chicken. I basically ate DRIED SALTY FRIED CHICKEN
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June 2023 by MrTherooster
Sec time I went to this royal farms… first time the mash potatoes was brown on top. They Didn’t have hot sauce but give me wing hotsauce this was last week. I got back today order chicken combo with mash and gravy . Again no hot sauce how can you sale chicken and not have hot sauce. When I got my order told after I paid for it that they didn’t have gravy and didn’t offer a substitute or anything. might have to go to the royal farms in Va beach