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May 2024 by Nathan Waters
Never been here or used the service but I tried using the website and it gave a warning that this is a scam website trying to steal personal info.
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April 2024 by Lakisha Parker-Garrett
Today's visit has the most poorest customer service I've ever experienced here!!! Training is definitely needed for the two people working today. And the slowest wait time, which I can somewhat understand. At least make up for the unusually long wait times with basic and appropriate customer service.4/1/2024: Even months later, drove all the way here (with a previously made appointment) just to find out that my oil change will take 4 hours. Ridiculous!!!! My 8 year old even asked why they call this place "Quick Lane". Smh. This establishment has disappointed me too many times, so now it's up to me to make a change. Smh.Service: Oil change
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April 2024 by Brian Tweed
Worst place ever give free inspections free oil changes but will have to go days without car to have it done. Everyone there is rude not worth the "free" advertisement avoid priority at all costs. You've been warned. Mr. Fred phillips the phone # you left is unreachable which further lets me know you could care less to change anything thanks for not caring and just sending generic replies.
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April 2024 by mo medina
Always very communicative. They do get busy some times but they offer rides home either with a Uber or shuttle. Are my go to quick stop spot for oil changes and routine checks.
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March 2024 by Elisha
Left car overnight and I found my doors were left unlocked twice (when coming to check the status of it and again when picking up vehicle). This carelessness is not acceptable.* The number provided is not in service. At this point no further discussion is needed. Just lock people's car doors. It was already brought to an associates attention the first time.
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March 2024 by Sarah McKee
Not sure if Ford Service and quick lane are are the same thing, but I was a little frustrated with the quick lane service. I had called 1 week in advance asking about getting a front license plate bracket installed. They work alongside with Ford dealership next door I’m assuming because my call was directed to quick lane when I called Ford originally. I was told I needed to order the part with Ford, which I did, and then bring it to my appointment. I called quick lane twice ensuring installing the bracket was something they could do and it was confirmed they could. Get to the appointment and first, the front desk girl was extremely rude and acted like she did not want to be there. Not very professional or kind in speaking with a customer. I proceeded to tell her what my appointment was for and that I had called to ensure it’s something they could do. She then said her Quick lane manager said they don’t do bracket installations because they don’t have the tools, and that I need to go across to Ford Service where they do it. I was frustrated because I had the appointment set. Who told me they could do it and lied? Anyways I went into the Ford Service department next door and they were more kind and helpful. Left them a separate better review.
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March 2024 by Tom Pawloski
Service is good. Make a appointment a week in advance. Get there half hour early and they say it will be 2 hours before they will get to it. Worse than Dr office.
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February 2024 by Neal Jefferis
Nice folks. Wish I could make a reservation for the State Inspection.
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January 2024 by Craig Vitasek
I went in for a state inspection. The whole team was very professional and friendly. Everyone I came in contact with acted like they enjoyed working there. They did everything in a timely manner and gave me a trip to my house and back when the van was ready. Both my shuttle drivers were great. I will be back when I need anything done to the vehicle. Thanks a lot!
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December 2023 by Susan Harris
Very pleasant people
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December 2023 by Rob Castle
There is nothing quick about this place. I waited 4 and a half hours for an oil change. This service center makes me regret buying into the priorities for life package.
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December 2023 by Josh P.
Even though we hit a small speed bump in the beginning, Henry and Janora got me into a great deal working hard into the night to make sure that I was able to buy my new vehicle! I really appreciated their hard work and dedication to ensuring that we arrived at an amicable solution and that I was able to drive away with my long-awaited 2024 Ford Maverick! Thank you to the entire team that helped me finalize my purchase I hope you all have a merry Christmas and a happy New Year.
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November 2023 by Kwame S.
Overall, I've had great experience with this for dealership from purchase to routine servicing. When purchasing my car, I thought the staff was very helpful and provided plenty of information regarding the potential purchase. Additionally, I did not feel any pressure at any point during the process. With one exception, servicing the vehicle has been pretty fast (about a couple of hours). Unfortunately, during one visit, an appointment that was supposed to take 2 hours ended up taking close to 4.5 hours. While I understand there can be some delays with maintenance, I think it would have been great if the someone sent a text regarding the delay because I made plans based on the time they said the work would be completed.
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November 2023 by Kaitlin A.
My car has been in for service there twice these past few weeks and every time they've been really good about getting me in and out quick. The staff are friendly, and my parts came in quickly after having to be rescheduled for them. They were also reasonably priced for me, which is great especially this time of year, I'll be making this my go-to service place for my car.
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November 2023 by Gary Hudgins
The service was quick. The people, friendly and efficient. Only problem was they were about an hour behind on their appointments. Inconvenient, but not much of a problem. I will return for service.
