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January 2024 by Zachary S.
Do not do business here! My truck was in their possession for over a month in a half for minor damage and when it was finally returned I had more issues than when I dropped it off. When asked to repair the damage they caused I was told that because I could not provide proof that they damaged it they would do nothing about it. Then they had the audacity to try to set up repairs at my expense. This is an awful company that should be ran out of busines!
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January 2024 by Tim
To make a long story short I dropped off my truck to have a small dent repaired. The day they said my truck was complete and ready for pick up. I went to their facility and my truck was completely disassembled. I could not speak to a manager. The receptionist hangs up on you. They can’t even give you the common courtesy to give you all the parts back. I had to come out of pocket on parts because they essentially stole and or damaged parts that were not even being worked on. This place is a joke. Priority is a multi billion dollar business and can’t even do what is promised. They are a joke. The first picture is from the day of the accident the rest are their “completed and ready for pickup”
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January 2024 by Chris S
1st time I took my vehicle their after a accident. 5 Starr’s2nd time was not the case. More like 1-2 Starr’s. So I split the difference and gave them a 3.Sorry I’m not going to go in to detail about the situation. But what I will say is I’m willing to give them a 3rd chance.If the need arises.
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December 2023 by Michael
I do not normally leave negative reviews, but this company put my family through, quite possibly, the worst customer service experience anyone of us has had to deal with.About one month ago, my Jeep windows were slashed by a thief. A claim was filed with GEICO, and they instructed us to bring the vehicle to this location for it to be photographed, an estimate to be drawn up and new windows ordered. Considering I was going to install the windows myself, this process should have taken 3-5 days. They left us sitting for one month in silence.From day one, the young woman at the front desk ( "Missy" I believe - eyeglasses and a nose ring) was rude and dismissive. In some cases EXTREMELY so...wrong, strong and loud. There is no way management is unaware of her behavior, considering she does absolutely nothing to conceal it. At no point in the process did she try to be remotely professional, far less try to assist in addressing our concerns.The man who took the photos was named Dominic. Several days after having the vehicle photographed, GEICO sends an automated message saying we missed our appointment. Dominic never sent the photos to them. GEICO had to press him for the photos, for he refused to answer any of our calls. Not once did he return a phone call.An estimate was drawn up and the windows were supposedly ordered. Weeks went by. All attempts to reach Dominic failed. Calls to the front desk were rudely dismissed.Today, after almost one month, my mother stops in to check on the windows. They were never ordered. In fact, Missy at the front desk boldly admits that the order was deleted from their system. GEICO was called and placed on speaker phone. She failed to address their concerns, and it would seem they cancelled the order because they simply did not feel like being bothered. The other possibility is they are running some kind of scam charging your insurance for services they have no intention of providing.As of this time, no one from the company has called to explain this situation. They have not apologized. They simply do not care about you as a customer. GEICO says they will be talking to senior management. We will be contacting GEICO to discuss the situation further, and a complaint will be filed with the BBB if the company fails to provide a reasonable explanation. I hope GEICO, a very professional and reliable company, discontinues their partnership with Priority. Future plans to buy from Priority Ford have been nullified. This company is unreliable at best, shady at worst.
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December 2023 by Melissa Gee
Completely unprofessional service. Will never be back. Can’t believe this is part of Priority. Needs new management.
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November 2023 by Renae Alston
This is by far the worse collision center I have ever encountered. I urge everyone to reconsider bringing their vehicle here. They have had my truck going on a month. I have exhausted my rental allotment. I am a working mother with kids in several afterschool activities, sharing a car with my husband is so inconvenient. From order g wrong parts to parts getting lost in transit…. I am so over it. I called my insurance to see if it could go somewhere else. NEVER AGAIN….
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November 2023 by Jonathan Craig
Had to have been the worse if not one of the worse transitions of my my life. Paper work moves extremely so car sat for months to the point where I had to extend rental out of my own pocket for almost another month and was put out of rental before my vehicle was totaled out. My vehicle was roped down and I was told that they would not put it back together unless I paid them out for the work which is what I think insurance should’ve been responsible for being that I had no say in the brake down since Insurance decided to total out anyway due to cost of repairs. I think that was a very unprofessional experience and I unfortunately will never go through them again… for service. Although some staff where nice the over all experience was horrible….thumbs down
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November 2023 by Kevin Stanley
I use to work as a estimator at a bodyshop and as a adjuster. This shop don't take walk in for estimates for a mirror. They will never have my business
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November 2023 by Jeremey Csatlos
This review is based on service I received 2 years ago on my 2012 Silverado.I was involved in a side-swipe collision that required minimal paint and body work, and replacement of the rear bumper. When I picked up my truck, there was overspray all over the gram rail, the tires, and inside the fender well. I pointed all this out when I picked up the truck and had to reschedule to drop the truck off to get the overspray corrected. I let that slide, until now. I returned tonight from out of town to find my truck had a flat tire. My wife apparently ran something over and gashed the tire beyond repair. When I went to lower the spare tire, I couldn’t. Apparently when Priority Collision replaced the rear bumper, they failed to align the tube that the jack rod goes through to lower the tire. The only way to lower the tire was to remove the rear bumper. Fortunately I have the knowledge to do this and successfully installed the rear tire in place of the flat. Had this not been a Sunday night, Priority would have been sending a tow truck or a technician to my house to replace my flat tire.I think at this point, and because of the repetitive horrible service, ridiculous correspondence, and just bad business practices of anything and anyone under the Priority umbrella, I will NEVER do business with Priority again. I will also be sure to share my experiences with anyone and everyone considering doing business with Priority.
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October 2023 by Julie Crosby
Worse experience I have ever had, I took my car there after an accident, the AC went out due to the accident. The heat was brutal. I told them when I took the car in the AC didn’t work it was damaged as well. 3mo. Later I was called to come get the car it was completed. Nope the AC was still broken my head lights were pointing everywhere but on the road, paint run, running lights didn’t work. Took it back again 2 weeks later they called and said it was ready, on my way to pick it up, they called me on the way said it wouldn’t start I needed a new battery.Never again!!! Total nightmare.
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October 2023 by Gregory Lang
Was initially quoted 2-3 weeks for repair. Total time took 74 days, and gave the shop enough time to cause hundreds of dollars of further damage. Mike, the shop manager, gave the all clear on work that was unfinished 3 times, including overspraying half the interior of the cabin, a door install that was not even close to watertight, damaging interior panels, and damaging bed covers.If you have any choice in the matter, run far far away. The staff here will lie to your face, and ignore your phone calls. Dominick, the main contact that I had with the shop even went so far as to attempt to hide damages. If you can go to literally any other shop in the world, it is my full recommendation that you do so.Pictured is the free paintjob they gave the interior of my vehicle, and some of the interior damaged caused by the shop.
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October 2023 by Rick M.
No accountability for work. Insurance work was done in March and April and has since come undone and fell off the car. Took it in and the service rep Dominic looked at the car, agreed with the failed work and said he would get back to me. He never got back to me and my repeated attempts to call and leave a voice mail has no received a response. Even Geico, the original insurer, has not received a response. Seek other vendors for your automotive body work
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September 2023 by Sullivan Joe
We have been going there quite some time a little displeased with quality of workmanship they had my wife's car for 3 weeks.. They sended the clear coat down to take a picture of the paint to match it but did not respray clear coat in that area they just buffet out not happy at all..
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September 2023 by David Holt
My Honda is in need of repair through an insurance claim. I was told to speak with Jonathan Sansher about the estimate which has already been provided. I have spent 2 days trying to reach this person with zero return call. I then called Chesapeake Priority Collision and they told me they are too busy and to try Checkered Flag.Lithia doesn’t seem to want my business.
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September 2023 by Terry Mooney
We will see when my car is done. Dominick and enterprise was great but the rest of the customer service had little to be desired my stars are for Dominick.
