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November 2023 by Eduardo Sastriques
They had good service and fair price in the past.I recently went there 3 times in less than 2 weeks, not only they failed to identify the problem, each time they would make a diagnosis, “fix” something, charge me a couple thousands… only to make things worse. So the last time they said they identified the problem and gave me an estimate of $1600… went to another shop for a second opinion and they found the same problem and fixed it for half the price.
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November 2023 by Daniela Sastriques
They are not reliable. I spent 2000 dollars and my car didn't turn out well. I had to go to another mechanic to finish the job.
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October 2023 by Lenny B.
Came in for state inspection, was first in line, took two hours... Not including the $20 for the actual inspection, $47 for a bulb change and a bolt for the battery fastener. What a rip off!
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August 2023 by A S
Ok. So. I was blessed with someone giving me and Audi but needed to put some love into it. I read google reviews for hours and hours and everyone was praising this shop. Let me tell you. Ed did not let me down. He treated me like his grandchild. He only did what was necessary he didn’t try to make money off some young looking girl in a vulnerable state. We all know this is the norm. My dad has been a customer service team manager for Hampton Chevy for 30+ years so I was anxious to take it somewhere else but I had to since they don’t specialize in Audi’s. Yes he’s still mad at me for going this route lol. Ed helped me so much I can’t begin to express how thankful I am to him. My new granddaddy. I don’t have one so he’s my new granddad. This shop even has a little mini fridge with complimentary water/soda. Ed has made a life long customer out of me for sure.Services: General repairs & maintenance
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August 2023 by Brandon Williams
Got an inspection here this week. Had no problems at all. I came by close to closing so I was able to drop my car off. It was ready the next morning. Great customer service and no funny business from this place. Honest people, I will be coming here from now on.
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June 2023 by Vee
Thank you to my son for the referral. I visited the automotive center for state inspection. The business opened promptly at 8:00am and I was greeted "Good Morning " how may we help you? After completing my paperwork, the associate verified for accuracy, my keys were given to the inspector and driven into the bay. The waiting area was clean and very comfortable (television,snacks/water). If you're looking for a service center, schedule your appointment and leave your review (the owner actually reads and reply to all). Very Respectful!Service: Vehicle safety inspection
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April 2023 by bob wiltsey
I have been coming here for 3 years. Great work, reasonable prices, no complaints. But today I set up an 8:30 appt for oil change. At 9:15, I had to leave. They never got to my car. Apparently, the appointment is approximate. If they can get to it, and if they have a tech, and lift available. They set the appointment time, not me. They did not honor that appointment. Why make appointments, you cannot guarantee it’s gonna be close to time frame??? Waste of my timeService: Oil change
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March 2023 by Shawndra L.
I recently purchased a Range Rover and needed an oil change plus the rear lift gate struts replaced. Brought my car here as I saw fabulous reviews online. Total cost for oil change and replacement of the struts was $300. I definitely thought I'd spend more. This is my new preferred auto repair shop. Thank you Princess Anne Automotive!
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February 2023 by Leslie W.
We took the car to this shop to be inspected and left with 3 missing hub caps.We had to waste our time driving back and forth for the company to right their error.Yes, they replaced the missing hub caps, but because of their sloppy work- my family's time and gas was wasted!!! The company offered us no make-good offer. Putting our hub caps back on (that should have never been missing in the first place) was the bare minimum. My family definitely won't be recommending this place or going back. We've already told our family about this experience as well.
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October 2022 by Jessica Clover
This has been the best shop I have been to! There have been opportunities for them to charge me for things that didn't need to be done... (things that weren't working, till something small was fixed and the problems corrected themselves), but they didn't! Amazing customer service, and an awesome business!! I definitely recommend people to go here who are looking for trustworthy auto shops!
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October 2022 by bob robert
Went cause it says "emissions inspection" on services provided just to be told they actually don't do emissions inspections but say they do "emissions test to repair." Feel like that should be stated on services.
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August 2022 by Cheryl Mathis
I was not treated with the best customer service when I walked in. The lady at the counter assumed I was going to just leave my truck hanging around when I asked if someone could take a look at the truck to let me know what's wrong with it so that they could fix it. The spirit kept telling me to take it there I don't know if it was to find out that they were not nice people or if I should have kept pressing anyway. I took it to Warren automotive who were very friendly family owned and hopefully I will have good service.
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August 2022 by Arielle White
Had a great experience. The receptionist lady that had you fill out paperwork was good at explaining the wait and time for customers. At 8 am it’s was quite busy, but she handled everyone accordingly. I will return for next year inspection.Service: Vehicle Inspection
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July 2022 by Shannon L.
I just found my go to auto center. Other auto shops in the area kept telling me to call back later, but at Princess Anne I was able to schedule an appointment within a couple of days. I brought my car in because it was having issues and they fixed it within only a couple of hours. Rick called me and explained what the problem was in terms that I could understand and quoted me a very fair price. By far the most hassle-free experience I've had at an auto center; I will definitely be back.
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June 2022 by Alexis Campfield
I highly recommend this shop! I came in about an hour and a half before closing time thinking I just needed one tire patched. After Chris checked I was told (and shown) I had tire separation in TWO tires! I was asked where I lived and after telling Ms. Amanda she asked the owner Rick could they do the job because I won’t have a way home and can’t drive on those tires. Thank you all soooooo much. I appreciate Rick, Amanda, and the crew for everything they’ve done today. Completely made my day!Service: Tires
