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June 2024 by Krystina Rolle
Received amazing service and a welcoming smile from Elikem Asamoah. He was able to resolve some issues with the cards on the bank account and changed info on the account alongside helping with credit building options. 5 stars to this amazing employee.
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May 2024 by Nora Katz
I am a member of PNC bank for >20 years and this is the worse branch in Virginia!!!!!
I came on May 1, 2024 at 5PM driving from Hampton, being in traffic to one hour and half to open an additional account and was turned away by such a rude taller Malik ? to come next day.
The bank open is till 6 pm, i was waiting for my turn to talk to banker, however he let his friend to go to see banker who came after me, and rudely pushed me away!!
When I asked his last name he refused to provide.
Rude, and so unprofesstional business and lowest customer service!!!
I wouldn't recommend anyone to come ever to have business at at this branch the lowest customer service!!!!!
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July 2023 by L B
Troy is great!
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June 2023 by Diesel Fitter
Extremely slow service. One teller working both the drive-thru and the counter. I pull up to the drive-thru window and I'm told there are three customers ahead of me (all inside) after waiting 10 minutes in the Drive-Thru line.
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August 2022 by Anthony Savage
ATM wasn’t working. Which is terrible since there aren’t many PNC atms that accept deposits in the norfolk area. Please fix the touch screen soon!!!
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April 2022 by chris forker
I’m astounded that I was charged a 2% for for cashing a PNC check. I’ve never paid a fee to cash a check in my life. First and last time I deal with PNC.
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March 2022 by Rick Warren
Extremely poor customer service and VERY RUDE MANAGER
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September 2021 by Ronald Dukes
Helpful people
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September 2021 by John Doe
This PNC is great, and it’s always very fast service, and employees have a smile while they are serving you, it’s like a personal relationship. But, the drive thru is very tight for larger vehicles like pickup trucks. But, it’s not a problem since the lobby is open. If you don’t have a particularly large vehicle the drive thru is fine, otherwise expect to fold your side mirrors or just go into the bank.
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August 2021 by Sean M
Steve and the rest of the PNC crew were amazing and made opening an account a breeze. I felt very welcomed and valued, and I love the Virtual Wallet service. Thank you for the amazing customer service!
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July 2021 by T Drew
Banker Tara reprinted my debit card without me asking for it. This stopped my current card from working. She asked when could I come and pick it up. I requested that they allow my husband to pick the card up as he is a JOINT owner on the account with his own card already. She told me they do not allow that even though it was strictly her fault. I think it’s ridiculous that PNC wanted to drag me and my infant out in the middle of a pandemic to pick up a debit card they reprinted in error. Do not touch customer’s account if they have not called you and asked for assistance. When your employees make mistakes you should work with the customers to resolve them.
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January 2021 by tammy coffey
Great customer service every time I go even during the pandemic. Saturday hours would be nice but I would only use it once a year if that since almost everything can be done online.
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September 2020 by Toni Drew
Banker Tara reprinted my debit card without me asking for it. This stopped my current card from working. She asked when could I come and pick it up. I requested that they allow my husband to pick the card up as he is a JOINT owner on the account with his own card already. She told me they do not allow that even though it was strictly her fault. I think it’s ridiculous that PNC wanted to drag me and my infant out in the middle of a pandemic to pick up a debit card they reprinted in error. Do not touch customer’s account if they have not called you and asked for assistance. When your employees make mistakes you should work with the customers to resolve them.
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March 2020 by ROBERT LAGRECA
Very pushy. Don't give your phone number. They call too much.
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January 2020 by Heather Strang
I've used PNC for years... when I lived up north. Nothing about PNC here is convenient. The ATM at this certain location miscalculated money put in there, the problem was fixed after "careful investigation". Theres a camera right at the ATM. The app is always down, not showing transactions, or anything at times. Tried to stick with this bank but I'm yet to see a single reward for having this bank for 15 years. Time to move on.
