Pep Boys at this Norfolk location receives praise for its professional, helpful, and polite staff, who provide excellent customer service. Customers report great experiences, noting the staff's patience in helping choose tires and their punctual, same-day service for repairs and tire fixes. The technicians are described as informative and capable of handling comprehensive auto care, including engine checks. Many customers express gratitude and state they will continue to use this business for their tire and auto service needs. However, one serious complaint notes a theft from a vehicle during service, with the customer hoping management will address the issue. Despite this incident, other reviews highlight friendly interactions, including discussions with managers, and service that leaves customers feeling confident and smiling. The business is acknowledged for providing awesome service during upsetting situations, reinforcing its role as a local auto care center.
Made an appointment to get new tires. Arrived and tires were installed in a timely manner. We went out for lunch and when we arrived back at Pepboys they had it completed and were lowering it back to the ground. It was all of 5 minutes before we were back driving. The staff is very friendly and knowledgeable too.
June 2025
I had a great experience with Kimberly; she was very engaging and friendly and quite helpful! Thank you, Kimberly!
June 2025
Staff was very professional and helpful. When I asked about a veterans discount, I was thanked for my service and had a friendly discussion with both managers about my military service! I've been getting my tires here for awhile, and will continue buying from Pep Boys!
