-
January 2024 by kathy devenish
I had to replace my rear tires. I went to NTB to purchase tires and have them mounted. Besides a great price and warrenty, I was back in my car driving home in about an hour! Staff was kind and knowledgeable!
-
January 2024 by Whitney Whitehurst
I love coming to this location. I just got home from having my tire changed out. My tire was showing bands and needed to be changed as soon as possible. They were more than accommodating. They were fast and efficient. I love coming to this location for Eric. He makes good conversation while you wait, which in turn makes the time fly by. In other places, you're sitting in silence and you're bored, this, in turn, makes the time go by so painstakingly slow. They are all so friendly and welcoming. I will most definitely be coming back for future car issues and maintenance.
-
January 2024 by Jean Nine
Very nice staff.They did a great job servicing my work truck!I'll be going back for them to service my personal vehicle next.
-
December 2023 by Vanessa
Initially spoke with Ethan about replacing two tires on my Mercedes, I was told it would be available tomorrow at the latest. I had to leave my car b/c the tire was flat. I called periodically throughout the day regarding an update on my car. It still wasn't fixed (the tires weren't delivered). I called the following day n was told my car would be the first car in and be done by 9:30am. Which wasn't true it wasn't done till 11am in which I had to call again and get an update. When I picked up my car I met with Eric and expressed my concern with the lack of communication regarding my vehicle. His response was "I speak to my customers about their car when they drop it off and pick it up".He was extremely rude and terrible experience. I will only be dealing with the VA beach location.
-
December 2023 by Jonathan Jiro
Outstanding service. Went in for an oil change and was met with hospitality. The staff were friendly, helpful, and knowledgeable. If I had any questions or concerns, they were more than glad to assist.
-
November 2023 by Imani B
Started my morning off late to work and with a flat tire but thanks to the wonderful men here I was taken care of quickly and they made sure I left happy ? very very grateful, definitely recommended!
-
November 2023 by Daniel Riddle
This place is one of the best around town! They are always very respectful and efficient with each and every customer. Each worker at this location is very personable and ready to work! I would highly recommended this place to anyone for any and all automobile issues
-
October 2023 by Amanda Donaldson
Had to bring my car in for an alignment and received amazing customer service from Chris! I normally hate having to bring my car in for service but this experience was surprisingly pleasant! When I came in I was greeted warmly and treated fairly. Chris made sure I was comfortable with the service and I knew exactly what to expect. Thanks Chris and NTB, you are appreciated!
-
October 2023 by Da Boss
Great experience, was told the wait time from the beginning so I knew what to expect. Eric does a great job, especially communicating what's going on with the vehicle, couldn't get all items done that day, just grabbed an oil change, but will definitely be back for those Goodyear tires he recommended for me. Thanks again guys, keep up the good work.
-
October 2023 by Jeff Moen
Eric and his crew are true professionals! I've been taking my cars here for years and they have never let me down. Last week they put 4 new tires on my primary car and this week they put tires on my 1961 Impala! I have total trust with Eric's team and I Highly Recommend them for your car care needs!
-
October 2023 by Ashley Jones
Called today about putting a plug in one of my husband's tires (who is currently deployed). They said to come right in and they were able to plug the tire, filled all the other tires up, (while not taking too long with 2 little kids.) I am very appreciative of them for getting me in today. Definitely recommend!
-
October 2023 by Kay J
Take this review for what you will. As someone who worked in Customer Service for 10+ years, I can tell you that National Tire & Battery (NTB) provides exceptional automotive services, ensuring customer satisfaction and loyalty. This may not mean much to most people, but under the management of Eric, the company has been able to maintain its business operations, both before and after the pandemic, which speaks monuments to both his abilities as a manager, and the community's trust in this establishment. I have gone to Eric and the NTB team for many years, and he is one of the few managers of any business in Norfolk, VA to have remained with his company through these challenging times and never faltered with the quality of service.The level of care and attention to customer needs that Eric demonstrates is highly commendable. He never tries to upsell or deceive customers, and always gives it to you straight. With that being said, my experience is that Eric always ensures that the customer's needs do get met, and he does so with professionalism and expertise.If you are looking for a trustworthy and reliable place to get your car serviced, National Tire & Battery is the place to go. Tragically, they lost one of their exceptional team members a few weeks ago, but again, even through their grief they are still doing the job to the highest quality. I highly recommend this establishment for their consistently exceptional service. They deserve all five stars.
-
September 2023 by Scott Rye
99% of the people there are great people! It is my opinion that they are very overpriced however, I’d have given 5 stars had it not been for that 1% jagoff. When you call a customer a liar & then screw them around at the end of a long day, it makes it hard for them to want to give more than a star or two for review. Kindness & being apologetic, even if it’s not your fault goes a long long way. The others made up for it but this clown will definitely cost NTB money in the long run. It’s not a bad place to take your vehicle but if you put new parts on, keep your receipts because if you get that clown, he’ll question it & ya might have to show proof just to prove to him that you indeed have new parts. Hopefully he changes for the better next time we come back but if not then we’ll go to another place.Bottom line, good place, mostly great people just expensive & long wait times.
-
September 2023 by Migy Valdez
My boyfriend went on a Saturday at 8am to get his tired rotated. The person working at the front desk told us to come back at 10am because the person who usually does the tired doesnt come until then. Then we came at 10 sharp just for them to tell us to come back the next day, so we set up at appointment with them at 9 am on sunday. Just for them to be closed until 10 am
-
May 2023 by Fontaine White
I really enjoyed my experience here at this establishment the guys got me in and out very quickly in spite of them having a very packed schedule for the day with only two mechanics staffed, I was very grateful I only got an oil change in and out! I'll see them again....
