-
January 2024 by Meghan Ettinger
Was not open at 7pm on sunday likeitsaid
-
September 2023 by Ceddy blanco
Never open in time
-
November 2022 by Lynette West
Everytime I go to this location there is an issue! If I'm not waiting in the line (first) for over an hour(standing in front of the counter) , I'm walking around listening to them discuss another customers issues!! Then they take the time to carry on a dern conversation the entire time while they see you and others waiting! I have been here 3times since having their service and I don't appreciate it at all!! NEVER AGAIN!!! The worst location!!!
-
November 2022 by Jamie Wright
I had my mom's phone number switched to a new phone and all her dad over the young man named Chris was exceptionally helpful very respectful and efficient.
-
October 2022 by Jennifer Walters
The customer service is amazing here Damaion & Chris are the best. Please excuse me if I spelled your name wrong. Just know your kindness compassion and customer service means a lot to me
-
October 2022 by Christina Spence
Really screwed up our service and phones due to computer issues, not knowing information needed on service request but they finally fixed there mistake. Though we had to wait for our refund
-
September 2022 by james lee
One word. Awesome. Christine is one awesome woman. My husband and I went Monday to get new phones the phones wasn't in so she called around two other stores had it. So we leave that night come back Tuesday after 6:00 store was closing at 7:00 so it wasn't too much that she could do so she said she was off Wednesday and Thursday. be back on Friday. I told her we really didn't want to wait that long because my husband needed his phone for his business because someone stole his. Anyway she offered to go to the two different stores pick them up on her day off meet us at the store Wednesday to do all the paperwork so that we can get this phone and that's exactly what she did who does that for customers you don't even know. That's why I say she is awesome she was willing to do whatever to get us service. She worked with us until going on 9:00 she stayed right there with us awesome customer service. Never met a salesperson like Christina I tell anybody if you go to Metro on Military Highway look for her awesome woman. I recommend Christine to anybody who's looking for a phone and want good customer service can't get no better. Thank you Christine keep up the good works. Everybody I know that wants a phone I will be recommending them to you.
-
September 2022 by Greg Shady
Thanks CHRISTINE for the awesome job getting my phone hooked up I appreciate you and I'm glad that you took time to take care of me even though the other woman, was Rude and disrespectful, she didn't even want to help me. What kind of rude Managers you have working here? I thank you for last night and thank you for coming in 3 hours early for me. I appreciate you....and thank you for being a good help love you!!!Gregory....
-
August 2022 by kathy blanchard
MetroPCS at 509 Military Highway has the best customer service in the Norfolk area. They're all authorized dealers and not corporate stores. That said they're not all customer friendly. This store is fantastic with customers and it's very clean and professional. They go out of their way to help you.
-
August 2022 by shontwanette Williams
UPDATE: I have now spent TWO days SITTING in the store today I'm waiting for a person named PJ to call. Been here since 1100 and it is now 1238! At this point I just want ALL my money back so I can take my business elsewhere!I went in for an upgrade phone on Saturday, knew the phone I wanted so I came down to see the upgrade price. There are TWO different displays and price tags so I ask Christine which is the correct price? $199 or $239 she says $199 and she didn't know how or why the $239 price tag hot there, cool. Get home and check my receipt to figure out how my total was $341. I notice I was charged $239 for the phone (hold up!) So I call this morning to check the price again and I was told by George ( who's a manager from another location) $199. I come in the store and WAIT 45 MINS only to be told that they can't fix the pricing issue because the have to look and listen to cameras and they can't do that without a check list of people!! I want the phone for the price I was told it was!
-
July 2022 by chavelia Franklin
Chris is very ProfessionalI thank you for your timing your service Chris thank you for the training you have given Chris my name is Chavela Franklin I have been a MetroPCS customer since 2016l he was very helpful AndAnd I had I had a great experience
-
May 2022 by Sandra Bryant
Ms.SamWas very friendly helpful and patient with all the customers that was in the STORE. I wish everyone would stop by and let her know that she is a great part of the store on military hwy.
-
May 2022 by Mars B
I walked in and had three customers in front of me. Young Lady who was there wasn't feeling good and I could tell cause I have seen her work and she normally have up energy so I could tell she wasn't feeling good. She even apologize and said if she could help us she would but she was leaned over she was no good to us. She called Tashawn in and by the time he helped those three the line got longer but he made sure he kept interacting with the ones who waited in line and he made sure he spoke to let us know he trying his best. He didn't have no help cause the person who was suppose to show up didn't. He did great he worked really fast too despite that computer he was working on wasn't printing receipts so he had to print from other computer and I was so patient I allowed him to help me last and get others out the way. He was excellent and I hope he gets to read this.
-
May 2022 by Susie Worrell
I love this store so much Sam and the manager Brianna are the sweetest things ! My birthday next week and Brianna got me my upgrade and my tablet she took her time to make sure I got all my baby's contacts and my stuff from my old phone I know this will always be my home store and I'll always come back to Brianna thank you so much ☺
-
May 2022 by Unapologetically Melanated
I am a very appreciative Metro customer due the wonderful, polite and "very professional" customer service representative Chris. He handles his job diligence and the utmost respect for all of his customers. Every time I visit this location will be looking for Chris to handle all of my transactions from now on.
