-
March 2024 by Crainway
If No Stars was an option U would get that.Called to let There Dispatch know we were otw way. Also to ask the damages the vehicle had. LADY GOT RUDE IS HECK. Mind u I called 4 times and was placed on hold and hung up on,, " I told them already I dont Know. Response You all dont Inventory Damges on a Vehicle when it comes in, NOOOOO I have 6 lots.. I then laugh and She Says whats the name of Your Company I Reply SHE YELLS AND SAYS DONT COME HERE, Insurance called us to come get it and pay u $1440.00 SMH Have A Good Day...
-
February 2024 by Connor Wilcox
Great staff! They were helpful and very enjoyable the whole time.
-
February 2024 by Summer Aziz
This place is absolutely TERRIBLE the person on the phone hung up on me. Also, they are charging me double the daily storage fee of the place my motor vehicle is stored at. ABSOLUTELY TERRIBLE.
-
July 2023 by Johnnie Carter
First class professional service from the friendly knowledgeable young lady who answered the phone to the time Mark had my truck on his rollback. This was a very difficult situation. Six other local companies refused to even try to help me. Mark made it look like child’s play. If Metro serves the area you’re in you would be making a mistake to call anyone else! Rate was more than fair and I can’t say enough about the service. Unfortunately it’s rare anymore to experience this level of professionalism from start to finish in any situation. Thanks Metro!! My towing company for life!!!
-
June 2023 by M T
Used their services more times than I would like to admit. That being said, every time we work with them it’s always great service. 10/10
-
January 2023 by Christopher Todd
I’m not sure why there’s anything less than 5 stars. I had to be towed today and not only were they on time. They were extremely professional and prompt with communication and it was a very fair price and excellent service. If ever needed 100% use Metro Towing. Super easy payment on spot or on arrival and an absolute life saver.
-
August 2022 by Jiggy Sway
Way cheaper then a lot of other companies and are reliable and on time. And will y'all folks that bi#$& about the price of a tow when it's a VBPD, NPD, CPD or VSP.....it's not the tow company. The price you pay all depends on where you are. Let me break it down for err body? VBPD $145, Plus $25 a day in the tow company's lot.NPD $155, Plus $25CPD $175, Plus $25And VSP....Well lol good luck??♂️ all depends on where you are.IT IS WHAT IT IS. ??
-
August 2022 by Derrick Howell
Horrible company. They towed my car to a totally different place from where I told them. The dispatcher lady was rude and very unprofessional. She kept saying I don’t know to all my questions. Called back and asked where was my car and that’s when she told me. Do not use this company at all. Trash customer service. They don’t even deserve this 1 star.
-
August 2022 by Christopher Brown
If I can give a negative star I will. Bad business and will report to local police for vehicle theft. Walmart has a sign no over night parking. Not no anytime parking. Day time hours vehicle gets towed. Again no signs posted. Bad business. Their should be signs that clearly states that. They has ro be laws that stop towing companies from trying to profit on people in the day time hours.
-
August 2022 by Carletta Demery
This is the most unprofessional company I have ever dealt with, 2 hour wait with no eta at 5am. The dispatcher has hung up on me three times now, I had to catch a ride to get" my"vehicle! This business is unorganized and they need to be put out of business!
-
August 2022 by Derek Moores
Yikes...... Very unprofessional.. I probably wouldn't have wrote this if it wasn't for the lady calling me back 3 hrs latter to say they couldn't do it and call some one else. . I appreciate that call butt.. really. I called at 9 am for a tow on my bike told them exactly what I expected and was told that they " had it under control.".. Then the lil guy gets here and want me to help push a 1200 lb bike up the flat bed... Nope.. so I was left waiting ........ Decided to just call another company and get service. They came and gone beforetro could even see the play. .. this company fumbled today and for that I gave 2 stars.
-
August 2021 by Brian Sevilla
Needed a tow (which GEICO helped me out with) and this is my second time getting metro towing, and let me tell you, these guys are quick and easy to work with. I literally got a call from NOAH within minutes of talking to GEICO, and he gave me super quick ETA, on top of that, when he arrived, it was as simple as giving him the key and getting my daughter’s car seat out of the back and confirming my callback number. That’s literally it, smooth, quick and easy. Highly recommended!
-
August 2021 by Trinity Moore
Frank Twiddy the driver . Happened today 07/29/21 @8:30am Norfolk va interstate near Northampton exit dipping and dodging out of lanes and want to lie and stopping on breaks !!!! They need new drivers and they need to take fault at what they’re driver do out here on these roads
-
August 2021 by David Pate
I have never had the misfortune to deal with a company with such poor customer service up to and including the owner Jenny. If I could give them 0 stars I would. I just wish I could have had the opportunity to read the other reviews before they towed my son's truck.
-
August 2021 by Bryce Pate
I would like to give a fair warning to anyone who comes here to keep an eye out for scamming and fraudulent activity. Very impolite service(especially the front desk lady), even when you show them respect. Way too expensive. I would recommend anywhere but this place in all honesty. They seem to enjoy holding your car for as long as possible and finding weird loopholes to stop you from picking it up (until they scam you for as much money as they can). Look elsewhere if you want respect, integrity, and somewhere with ethical people. If I could I would leave this place zero stars. Then, speaking to the manager was surprisingly MUCH worse. By the way this is the location at 2724 Sonic Drive, Virginia Beach, Va.
