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November 2023 by Tyrone C (T)
Went there to get the phone I wanted but for some reason once it was put into the system I couldn't get that phone because it wasn't an upgrade phone that never makes any sense to me certain phones are an upgrade phone
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November 2023 by jos Cham
This Metro gets 5 stars from me and our family because of the outstanding customer service we experienced from Eva. She was so amazing that we will follow her to any store she works at! Friendly, supportive, knowledgeable, she was the best representative we have ever experienced in our 8 years of having Metro. Thank you so much Eva!
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January 2023 by Kia Chatmon
George was the most helpful and knowledgeable associate ever. Patient and offers solutions! Great customer service skills
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January 2023 by Alisha Burrus
George was amazing. He help me so much I thought I was not going to be able to get another phone today but he was able to bless me . I recommend him and this location to EVERYONE!!
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January 2023 by April Tate
I got upgrade on 12/9/22 I was advised to buy a charger just in case any of my chargers at home didn't work but come to find out my chargers at home did work so I came back the next day 12/10/22 to return the charger and was told that as of yesterday, (12/9/22)the policy changed no returns on damage goods I said I brought it yesterday it's not damaged they said the box is damaged I have been a loyal customer I feel like METRO MAKE UP POLICY AS THEY GO I PAID $47 FOR A CHARGER I DONT NEED IM GOING TO REPORT THIS TO THE BUSINESS BETTER BUREAU ALSO GET A LAWYER FOR CONSULTATION ON THIS MATTER POLICY CHANGING IM NOT HAPPY WITH METRO IT SEEMS TO ME YOU DONT CARE ABOUT YOUR LOYAL CUSTOMERS
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November 2022 by Ta'Shara Farmar
Cyana and George they were very helpful and worked fast and helped me save a lot of money
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June 2022 by sheila timmons
My cashier Christine is the best at my metro she handle her customer like their her family all the time she's the best
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June 2022 by Kim Atkins
Very good people ?? when ever I come she right on time no problem ?? take care ? of business.
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May 2022 by Angelina Quint
I went to the store few days ago Jaime was vary helpful she expained to me the new promotions for new customers she also signed me up for the ACP program I also got the care pack which no other metro ever has offered a care package to me I was very impressed and happy with her customer service I definitely recommend everyone in the ocean view area to go to this store
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April 2022 by Denixa Serrano
Christine was the best customer service ever she explained everything to me down to the tea i even got a free tablet... She helped me get all my information from my old device to my new device Even though my old device was broken completely. She made me feel comfortable to be in her store i definitely recommend everyone in the ocean view area to go see her even though there was customers in the store she was multitasking with all of us and never gave up or got frustrated with her custermers every time a customer came in the store she acknowledged them and let them know she be with them shortly. The store was also very clean and smelled good as soon as you walked in the store that's one of the cleanest metro i have ever walked in.... So please go check Christine out at 4222 east little creek road u will not be disappointed.......
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April 2022 by Haijīn Tr1xZ
I was in the store yesterday @ about 3 pm…..EVERY employee in the store was very helpful. Thank you Izzy for getting me the best rates for mine and my families needs. I APPRECIATE you all, Janet
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April 2022 by Savora .O
The employee Jamie was very helpful !! I really appreciate employees like her !
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January 2022 by Caroline Spriggs
I recently visited your store on New Year's Eve to get a new phone and had to share with you what a great experience I had with one of your representatives Christine Spann. Christine smiled and greeted me the minute I walked through the door & even greeted fed ex delivery guy with smile who was coming in behind me. Her upbeat positive attitude makes you want to do business with her, she goes above and beyond to make people feel special. In addition to her knowledge she addressed all my concerns and provided me with suggestions for choosing the best phone for my needs. She was very patient with me & never pushy considering she was the only one working that day when at least twelve people came in to either pay their bill or shop for a phone. I really can't say enough about Christine because she is such a great example of what outstanding customer service looks like. I received such great service from her while she was fielding phone calls, taking payments and assisting me that I assumed she had to be a manager, but she informed me she wasn't and I toldher she should be. Christine is the primary reason I will remain a customer with Metro. She is not only an attribute to your bottom line but she is a value to your business and completely deserves to be recognized !!
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January 2022 by Takeesha Sessoms
AMAZING customer service ??, they were able to provide my husband with an wonderful deal on several items (phone plus all the accessories and a tablet)
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December 2021 by Roberta Foos
Christine was at the Norfolk metro store I just came back from the hospital and she blessed me with her patience kindness and professional service she definitely deserves to be paid for 2 people and deserve a HUGE BONUS AND A BIGGER RAISE 4422 e little creek road
