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July 2023 by Roonide H.
a scam I'm suing this man devonte Jackson !
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July 2023 by Deajah clark
It’s sad because you want to support black owned businesses but this people are nothing but thefts. I took my car to them back in January and nothing but lies about when it will be done … still don’t have my car and they won’t answer the phone for me. Don’t take your car here!!!!!Service: Body & Trim
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June 2023 by Richard Teage
This shop is run by criminals do not patronize this company you will end up in courtService: Oil change
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June 2023 by bobby johnson
They are a scam !!! Paid them over $2,000 my car sat for weeks while they lied about working on it. They refuse to show me or my insurance company invoices where they ordered parts. It’s been about 50 days and I still haven’t received my money back. They will steal your money and lie and not do the work they promise. avoid this failing business at all cost. They don’t even have real office hours or an office worker just the owner who inherited the business from his dad who died and his girlfriend who are unprofessional and liars…. So not patronize this business you will regret it!!!Service: Body & Trim
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June 2023 by thomas clayborne
DO NOT GIVE THEM YOUR VEHICLES OR MONEY. They will take your money and not do any work. The shop has no employees no work is being done just 2 crooks using a failed business to steal from potential customers. They have been sued multiple times by multiple people this is a fraudulent businessServices: Air & cabin filter replacement
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June 2023 by Roonide Charles
I wish I can put zero stars I’m so sad because I love to support black owned businesses but this place is a scam the took our money said parts were ordered it’s been a month and our car was not even touched I will never recommend this place DONT TAKE YOUR CAR HERE JESUS WILL HANDLE YOU THIS PLACE WILL BE SHUT DOWN IN JESUS NAME
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June 2023 by marquish arce
This is a fraudulent business. DO NOT GIVE THEM ANY MONEY OR BRING YOUR CAR TO THEM YOU WILL BE ROBBED !!!Service: Body & Trim
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May 2023 by Cameron Rogers
I was not surprised to see the location in Portsmouth closed. I’ve been meaning to write a comment on the services that was provided to me. Mr. Jackson is NOT a MAN of his word. My insurance company(geico) gave Jackson 2 import’s approximately $6,500.00 and unfortunately they didn’t even attempt to fix the most important discrepancy on my vehicle( radiator support bracket) it is still bent. Also when I asked for a receipt to see if the parts were ordered. Mr.Jackson said that I can’t get my receipts. It just goes to show that not all people do good business but what goes around, comes around. I’m sure his location in Norfolk will be closed soon too unfortunately.
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May 2023 by Ontario JC
We chose this company because they came recommended and they are located about two and a half hours from us in North Carolina. This company had our vehicle from November 2021 to October 2022. Throughout the eleven months that they had our vehicle, communication with the company was almost nonexistent at times. When we did get to speak to someone, we were told that work was currently in progress on the vehicle. Our insurance company confirmed that they had paid the company to work on our vehicle. Around February or March of 2022, we began requesting pictures or videos of the work that was being done but were told to be patient. Our insurance representative went to the shop to speak with someone, but was never able to reach anyone. After months of getting nowhere, we decided to retrieve the vehicle, and it appeared that the vehicle was in the same condition as it was when they received it. Our insurance company also confirmed that they never received the money back that was paid to this company. We decided to sue this company, but we could not get them served court papers despite trying multiple times. Ultimately, we had to drop the case as of last month April 2023. Honestly, I understand that having a business is tough, so I'll leave it up to you to make your own judgment based on our experience.
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May 2023 by Shanika C
I was involved in an accident in May 2022. I talked to the owner and he told me he could have my car fixed in 1 week. It is now May 2023 and I still don't have my car. They have not answered nor returned my phone calls in months. I just want to know where my car is.Services: Painting
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May 2023 by Jay Church
i have a close friend who sent their car in december and hasn’t got his car back yet til this day
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April 2023 by Nicholas Jones
I will admit. At first I got a huge warm and fuzzy with this company. However, after having my car since September, and cashing two checks from my insurance company. I have been given numerous false completion dates, no return phone calls, they hardly ever answer the number listed. I’ve asked for proof of purchase that the parts were paid from using the checks given from my insurance and to this day I am still waiting! This is absolutely UNACCEPTABLE. Try to keep things in the community and yah own ppl are the ones doing you wrong. This is what my vehicle looks like after they had it from Sept - March, and I was told parts had been ordered. Even told it was second in line to be painted!
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April 2023 by Minde G.
**DO NOT USE THIS BUSINESS**.Reporting to both Norfolk PD & Portsmouth PD for Grand Larceny of a 2009 Maserati Granturismo, plus over a $1000 in payments rendered. Dropped the vehicle off late-Jan, paid 2 Feb, have had three separate instances throughout Feb & Mar, when they said the car would be ready, but it wasn't. They have ghosted us since.Horrific communication, no courtesy to the customer when they move your vehicle from one location to another, and now theft.And we were a 3rd time returning customer!Would give a zero if I could.
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March 2023 by Boo The Ghost
These people are crooks they stole almost 19 thousand dollars there hiding and running to avoid prosercution there a faulty company that was hired to rob me dennis jackson and shakima bivins this was a whole set up they dismantled my truck stole the seats to my truck kept the keys destroyed the whole inside took the wheels stole the seat these people are theivs reports are being made to the attorny general and complaints I'm gonna make sure I get the money back that was stolen these people are devils they are crooksThe only thing fake is your garbadge company this review is 100% real that's why you'll ducking gettin searved im protecting my identity cause you'll could be killers to still holding on to the 19, thousand you'll stole from progressive and me stop it
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March 2023 by Rachel W
Vehicle has been in the Jackson's Imports, LLC since September 2022. Called several times to check on the status of the vehicle and like clock work, a voicemail. I'm thinking this place must be honest because my auto insurance issued them two checks totaling over $******* It is now March 2023 and no repaired vehicle in possession, no updates from the body shop, and **** is getting to be very expensive. At a loss, literally. Reaching out to the claims adjuster for advice.
