-
January 2024 by Kristell Barrera
I’ve spoken to Debbie at the front desk and she’s a sweet lady who would always call me with updates on my car. I dealt with Jack for the first time recently and he was able to match the price of a radiator I was going to purchase elsewhere. I’ve been going to this shop since I moved to Virginia. It’s conveniently located close to my job. I haven’t had a reason to go elsewhere. He’s a nice man. He even offered to have one of his guys give me a ride when I couldn’t pay the full amount of the bill that night since I lost my debit card that same day. My car stayed there and he didn’t charge me an extra fee.
-
October 2023 by T Walker
Exceptional Auto Repair Service!I recently had the pleasure of working with Jacks auto repair , and I must say that my experience was nothing short of exceptional. From start to finish, he proved himself to be an outstanding auto repair professional.First and foremost, Jack exhibited a deep knowledge of automotive mechanics. He not only diagnosed the issue with my vehicle quickly but also explained it to me in a way that I could easily understand. This transparency and willingness to educate customers set him apart from others in the industry.Furthermore, his dedication to quality workmanship was evident in every aspect of the repair process. All of my vehicles were returned to me in impeccable condition, and I have had no issues since the repair. It's clear that Jack takes great pride in his work and ensures that each job is done to perfection.Additionally, the customer service I received was top-notch. Always very professional, friendly, and always ready to answer my questions. He kept me informed about the progress of the repair and provided accurate estimates regarding both time and cost.Lastly, the pricing was fair and transparent. There were no hidden fees or surprises, which I greatly appreciated. They were honest and upfront about the costs involved, making the entire process stress-free.In conclusion, I can't recommend Jacks highly enough. If you're in need of auto repair services, look no further. His expertise, dedication to quality, exceptional customer service, and fair pricing make him the go-to auto repair professional in town. I am grateful for his outstanding service and will undoubtedly return for any future automotive needs. Thank youServices: Steering & suspension repair
-
September 2023 by Tiffani Savage
Awesome service. Jack and his team completed a job that was started on my car by another company but they were unable to complete. He welcomed me in, his team completed the job in less than 24hrs and gave me good service. Ms. Debbie was also a pleasure to work with and was very helpful and kind. I will be returning again in the future. Thanks you guys.
-
September 2023 by Ryan Matylewicz
My pregnant wife and I were on vacation down from Pennsylvania where we were rear ended and in need of a shop to help us re hang our muffler. I stopped in and was immediately greeted and the vehicle was on a lift and fixed within minutes. Service like this doesn’t seem to exist anymore. These guys are the real deal. What a pleasure it is to deal with a small business owner over a corporation. Price was super reasonable, they actually cared about our issue and understood our situation. We were driving a 2020 Ford. The local ford store wouldn’t even answer the phone after being on hold for what seemed like hours and every other collision center said sorry about your luck but unless we can deal with entire repair or insurance company we can’t help you.Found jacks, stopped in and a simple problem fixed within minutes. This is why we need to support small business. Thank you guys so much for being there.Ryan&Kelsey
-
September 2023 by Kathryn Harris
My husband broke down in flash flooding this week…I chose Jack’s from internet based on the previous reviews and hit the jackpot. What a treasure we found in responsiveness, honesty, excellent workmanship and friendly/knowledgeable attention to detail!! Jack got my husband’s car repaired so he could get back on the road to travel the 495 miles back home. I can’t thank Jack’s assistant enough either! Debbie was a gem, keeping us informed all along the way. This place is a rarity and I highly recommend their professional service!Services: General repairs & maintenance
-
September 2023 by Alexandria Perry
Took my SUV there for a rear differential. Literally the nicest down to earth people I have ever met. They care about resolving the problem and treating their customers like people not cash opportunities. Bring your vehicle here and you will bring it back again.
-
September 2023 by Kalie Warren
Dropped multiple vehicles for repair and was delivered my vehicles... made the appropriate adjustments when it came to the confusion on a repair.Very addement about security versus sloppy although it could be a bit more professional they don't stay busy for no reason and have two locations.I have frequented both. I Will continue to .
-
May 2023 by Taylor Ashworth
My husband and I are very impressed with this business! Very honest, hardworking and efficient work done for their customers. Definitely recommend!Services: Auto maintenance
-
March 2023 by What’s In Your House
Excellent service from the front desk to the mechanic ! I knew that I had to share my experience ?
-
February 2023 by Bill Gaunce
Brake pads, radiator replaced, and oil change. Good price and good service, thanks Jack!Services: Brakes
-
February 2023 by Mark Merrill
When I called Jack about my car he listened patiently to my explanation of the issue and my concerns also. I dropped the car of the next day and he fixed it correctly. He did not overcharge for parts or labor like other places do. It took a little longer than planned to get it back but it was worth the wait. There was one small issue afterwards it when I called to let Jack know he said “bring it right in and we’ll take of it. We stand behind our work.” And he did. It’s refreshing to find a business that actually stands behind their work without giving excuses about why they aren’t responsible. Great experience!!!Service: General repairs & maintenance
-
January 2023 by Brad Henning
I’ve taken both of my cars to Jack’s over the years and have never been disappointed. In my experiences here, they have charged me close to half the price as what places like Pep Boys or Firestone have quoted me. Jack is an honest and fair mechanic, which is hard to find nowadays.
-
November 2022 by AKIMA MUHAMMAD
Always so nice fast and fair going to bring all my business there
-
November 2022 by Gloria Colvard
My car broke down in front of them on military highway and they fixed my car. thank God it was nothing serious these guys were awesome, especially Jason thank you Jason for your kindness today.
-
September 2022 by Katrina Palmer
This Is One actually The Auto mechanic shop Everyone needs this shop is thorough efficient and the most down to earth Buisness of Car Repair that I have ever had the Pleasure of dealing with very fair in price as well as availability and Honesty isnt even a good enough word to use to describe the owner and his coworkers Great place to start doing buisness with when it comes to any car repair they cover all towing, honor loyalty as well as friendly honest service.Thank you Jack and all the Team !
