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December 2023 by Brian Taylor
Stay was pleasant except for the kids running around the hallway making noise in the morning and people letting there dogs use the stairs as a
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November 2023 by Klyche'
Very welcoming an clean establishment as far as my room went. Staff was very helpful. People were friendly . If I had to stay here again it would not be a issue. Big ups to you guys !
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November 2023 by P FP
Trifling rooms and they don't care. Extremely rude front desk staff. Corporate is no help. Just shut down the whole motel.
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September 2023 by tommy moore
Bed sheets is made of 100% polyester feel really slick and uncomfortable. Wi-Fi is pretty fast but goes out sometimes. The bathroom is clean but shower head is too high to reach and adjust to your height.
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August 2023 by Alecia Green
My family ( to include a toddler and infant) had checked into this hotel late at night so they were unaware of the issues until I came to the room after working a 12 hour overnight shift and noticed not only is it moldy , the carpet is sticky and disgusting , but there were roaches crawling around everywhere. I had asked to be moved and checked out another room to be safe and it was not in better conditions. I asked if I could then get a refund so I can get a room Someplace else. They informed me that I would have to pay the nightly fee of $175 for the night we stayed (this ain’t no Hilton) and then it would take 5-7 business days to refund my money. I paid $700 to stay in this dump for a week and it was almost my entire check .. my family and I had no place else to go because we are currently without a home so to leave with our an immediate refund would have put us on the street. I contacted corporate to ask for a resolution to this problem and they had none. I could either get a refund or they can transfer me to another hotel and only give me the first night free and I would have to pay the rest while waiting for my refund from the previous place. Again I used all of my funds to stay in this disgusting room. I will never stay here again , and I would never recommend to anyone. They have the nerve to know the conditions of their rooms and put families in them .. especially ones with babies. I have started getting sick ever since I started staying here and have no choice but to suffer through it to avoid living in my car with my babies. The rooms are disgusting and the customer service is just as much. I have stayed in extended stays in worse neighborhoods that weren’t this bad.
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August 2023 by Igneida Gil
Rented a room for a week. When we got there after "office hour" they said they can't give me the key..a friday night. To come on Monday for the key. So had to book elsewhere for the weekend ? when I went back that following Monday.. they charged me a night for no show and the room wasn't available ?. I wasn't told anywhere about such policies....My suggestion for anyone getting there after "office hour " don't even bother.For the people I spoke to all I have to say is.. " Politeness costs nothing and gains everything "
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August 2023 by LINDA TOMS
Hello Intown Suites! I was on vacation from North Carolina and I stayed here from July 27-August 3 with my 2 granddaughters. We had an extremely nice time and I found lots of places to take them too(Uber)during our time in Norfolk. We visited Ocean View Beach, Community Beach Park, Atlantic Fun Park,and Mount Trashmore. We stayed in only one day(Sunday July 30th) during our 7 days. The ladies at front desk were exceptional and so friendly towards me and my granddaughters. One of them told me that I had myself and my girls dressed so nice every time she saw us. That meant a lot to me. The room was cleaned very well. I'm an Executive Housekeeper at my job and I inspected the room when I got there and didn't find anything wrong. The only thing that was shocking to me during my visit was the smoke alarm went off after 4am and I had to wake up the girls and exit the building. The fire department came and checked it out and found nothing and let everyone back in building. Low and behold the alarm went off again and back outside we went until the fire department returned. Other than that it was a good stay for a week!!!!
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August 2023 by Breeanna Breckenridge
This place is a joke. We reserved a room for a week due to our son's birthday and then while we are on our way they call and tell us the room we reserved isn't available due to the housekeeper being gone for the day and that we have no place to stay for tonight. We tried to work with the company and they just told us there was nothing they could do... Worthless
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July 2023 by Marcus DeBerry
Stay wasn’t horrible, but certainly could have been much better. Stayed here a week for a business trip. Front desk lady I spoke with was extremely rude. Then they tell you that you get one day of room service if your staying at least 1 week, and nobody ever came to the room at all during my stay. Then, good luck getting your deposit back after you check out. Definitely would not recommend staying here.
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July 2023 by Kim Gant
I love the ladies at front desk always so friendly. and helpful, our refrigerator didn't work I called front desk and Tiffany had a new one sent by Maintenace within 10 minutes we got a brand new one still in the box and set up by maintenance. I would recommend this to my friends as a place to stay. And we've made friends that we will continue to talk to well after we are gone.Thank you,Kim and Marvin GantRooms: The rooms are spacious and about the size of a studio apt.Clean and with a nice size bed.Nearby activities: Norfolk Zoo, Interstate to go to VA beach.Walkability: Anything you need is within walking distance.Walmart, Target, Chic fil A, and alot more.
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July 2023 by Delrisha Evans
I stayed at the InTown Suites in Norfolk, Va on Lowery Rd. I had booked an premium upgraded suite, and stayed for a week. They do not supply toilet paper nor would they refresh the towels in the room. I was told that I would have to wash them when I do my own laundry. The water pressure was non-existent and the shower head was not connected to the wall. There were many spots in the wall that needed to be patched or had bad touch-ups. Also housekeeping only comes once a week, the day before I left.
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December 2022 by Mia Black
Very Professional and Friendly Manager and Staff, Housekeeping and Maintenance Personnel. Clean, Sanitized almost daily, I would Recommend for staying to Family and Friends. 5 StarsMy review still is 5 starsPlease fix the elevator
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December 2022 by Wyatt Burtt
Stayed here for a few weeks, It’s honestly really good for the price. My room was clean, everything worked (fridge, shower, tv, microwave, ac) they have laundry on sight which is nice. Staff are very friendly and helpful! They do house keeping once a week with fresh linens. I recommend scheduling in advance to get the best deals, I stayed for around $58 a night before taxes, which can’t be beat! Also it’s close to everything you need which is a huge plus
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December 2022 by hav0c sin
not a terrible stay but definitely not comfortable either. looks clean upon first look, but upon inspection of the room, you’ll find that there are roaches, the windows are made of plastic and not glass, and the walls have paint stripping and tears. definitely only good for a 1-3 day stay.
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December 2022 by Nico Soul
Love the stay here so far. The staff is super friendly and positive. You can really tell they are trying to have a decent place for people to stay. My children and I really needed a place to restart, and this place has definitely came through for us. Thank you!
