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March 2024 by Pete A.
Let's talk about Customer Service! Shawneequa ia amazing ! Had to buy something else for the house ! She was so amazing from the moment I walked into the store ! Delivery is smooth ! Huge selection of in stock and ready for delivery or you can order either way is an easy process ! Best and I mean best prices anywhere! I'm a fan !!!!
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October 2023 by Mary Metz
Mrs. Shawneequa was very professional. She was very attentive on what we needed and ensured she showed us every option available. She made the financing process very easy. Did not overwhelm us to where it was hard to choose. Customer service at it's finest. Most of all her personality and bright smile was EVERYTHING! I would definitely recommend her for any future sells for myself and anyone looking to bye from Grand Furniture ?
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October 2023 by Joan P.
Excellent service. Went to the one on Jefferson Avenue in Newport News and was assisted by Mrs.Felecia Horton. Very helpful through the entire process. She was never pushy. Definitely will be going back.
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October 2023 by Shauna Casey
Ms. Butler was so courteous and efficient while seeing to not only my needs but multiple customers. She was so helpful and gave the best deal for each piece I looked at ensuring I knew all my options. If you are looking for an amazing salesperson, go to her!
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October 2023 by Bryan Taylor
Shawneequa was an excellent sales rep and gave us a huge discount on our couch as well as included the warranty. She was super helpful and very kind!
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October 2023 by Jewell Sinqueria
Yes I called today asking about a mattress . Mrs. Shawneequa answered the phone and she was very nice to me ! Made me feel welcomed through just the phone call. Once I got to the furniture store she assisted me with my needs and she did an amazing job. I look forward to coming back here to ship for more furniture in the near future .
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August 2023 by Sylvia Gonzalez
Shawneequa provided me with great customer service, she was really nice; friendly; patient and knowledgeable. She stayed after working hours to make sure I got everything I needed, for my new spot. She knew what I like by listening made this shopping experience smooth since I just I transferred out of South Carolina. I truly recommend this store and her.
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August 2023 by Destiny Johnson
Hello, my name is Destiny. I am looking forward to moving soon and I came into Grand Furniture in Norfolk, Virginia looking to find my dream furniture. It was a pleasure working with Shawneequa Butler-Hughes. She had wonderful customer service and was very respectful, polite and patient with my grandmother and I as I was indecisive about my decisions. Thank you so much Shawneequa! You are the best!
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July 2023 by Eddie Santos
Mrs. Shawneequa Butler-Hughes was very helpful. She answered all my questions and was very thorough. I appreciated how calm the store was and didn't feel pressured to make a purchase at all. We found the perfect couch and will definitely be back to make future home furniture purchases.
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July 2023 by NorvaKiiid Kaylaa
I has Shawneequa Butler-Hughes and she was amazing ! Very helpful and patient with me from the moment I came in. Took the time out to diligently show me what I was looking for (bedroom sets). Definitely pleased with her service
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July 2023 by NicK Calnan
I needed to replace my couch, so I went to Grand Furniture. I was helped by Shawneequa. She was so great and helpful! I was able to get a sectional couch with a recliner and ottoman and only have to pay a small amount every month with no interest. I'm so surprised and happy with my purchase! It's also being delivered in only a few days! I will definitely be back for more furniture in the future!
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July 2023 by Savannah Santos
Ms.Butler was incredible! Extremely patient and helpful. We will definitely be back for future purchases based on the excellent customer service we had today!
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July 2023 by Sheila Lopez
Shawneequa, is such a pleasant young lady. She's all about making the customer feel good about their choices while making sure the price is right. Thank you for making our anniversary a grand one. ?
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July 2023 by Ubaldo Lopez
Mrs Butler-Hughes was an outstanding salesperson. She took care of my inquiries so well. I'm very satisfied.
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June 2023 by Stacy Daniel
Shawneequa was the utmost helpful for our couch buying process. She was very respectful, and ran any numbers we asked. Yes it’s her job, but she never had an attitude or responded negatively while I compared my numbers. Highly recommended!