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February 2024 by Shatriece M.
Lucas took very good care of us. We were able to get a beautiful car with no haggle. I felt better going to this dealership than a mom and pop one.
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December 2023 by Josh P.
Even though we hit a small speed bump in the beginning, Henry and Janora got me into a great deal working hard into the night to make sure that I was able to buy my new vehicle! I really appreciated their hard work and dedication to ensuring that we arrived at an amicable solution and that I was able to drive away with my long-awaited 2024 Ford Maverick! Thank you to the entire team that helped me finalize my purchase I hope you all have a merry Christmas and a happy New Year.
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November 2023 by Kwame S.
Overall, I've had great experience with this for dealership from purchase to routine servicing. When purchasing my car, I thought the staff was very helpful and provided plenty of information regarding the potential purchase. Additionally, I did not feel any pressure at any point during the process. With one exception, servicing the vehicle has been pretty fast (about a couple of hours). Unfortunately, during one visit, an appointment that was supposed to take 2 hours ended up taking close to 4.5 hours. While I understand there can be some delays with maintenance, I think it would have been great if the someone sent a text regarding the delay because I made plans based on the time they said the work would be completed.
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November 2023 by Kaitlin A.
My car has been in for service there twice these past few weeks and every time they've been really good about getting me in and out quick. The staff are friendly, and my parts came in quickly after having to be rescheduled for them. They were also reasonably priced for me, which is great especially this time of year, I'll be making this my go-to service place for my car.
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November 2023 by Jo D.
Called up to the customer service department the other day to ask if they could send me a generic scheduled maintenance paper so I would know what needs to be done at which intervals. The Rep on the phone said that since I had not ever had my 2017 for Escape serviced there, she couldn't send me one! I told her I've had the oil changed there before, so it's been serviced at least once, I usually go to the priority Honda dealer in Chesapeake near me for oil changes. When she refused my request, I told her, "Now I know why I go to their Honda dealer and not to them!" I told her I couldn't afford their prices and go to my local ASE garage near me, who is cheaper. All she did was chase away a perspective client. Shame that the dealership would treat their clients this way. Won't be using them unless absolutely necessary when it comes to warranty work...
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September 2023 by Robert H.
Giving them an extra star since the primary salesman was otherwise a pleasure to work with and they were nice enough to send me a one way Lyft. Where to start? So, they conveniently lost my file with the 1k deposit on my maverick. After they magically found it they tried marking it up 10k from the price I reserved it at. A year later when I go to pick it up they tack on $500 minus the $20 credit for the 4G LTE for $480 total (unitemized and just hidden baked into their new price). I called them out on it and they still did not want to rectify matters. They wouldn't even provide me an explicit line item credit of $20 for the 4G LTE removal (LOL!!!). The new pricing took effect months AFTER I placed my order in Sept of 22. The problem I have is that this is not the original agreed upon price. Priority Ford will be claiming the rebate and not passing it onto me. Ultimately it's up to the dealer to do so. This review should not be a surprise since I did tell my salesman I would raise a fuss after giving him the chance to make right of the situation. I also refused to sign the $0 market adjustment document since their new base price is in fact a market adjustment after the original agreed upon price in Sept of 22. I waited a full trip around the sun for a vehicle only to pay more? Doesn't make sense. For the reasons listed above I do not recommend Priority Ford.
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September 2023 by Freddy V.
Honestly the worst customer service I have ever dealt with. Never got any updates on my car that had a recall. Nobody seems to want to help you. And good luck trying to get in contact with anybody in the service department.
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September 2023 by J G.
what's the point in making a service appointment and say waiting on the vehicle when after two hours the vehicle still hasn't been touched. you might as well state it's drop off only or be prepared to waste your entire day!
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July 2023 by Christopher D.
One of the reasons I bought my Ford F-150 at Priority Ford because I thought Priority meant excellent service. I owned two Hondas over 15 years purchased from Priority Honda and there service and customer service was excellent, every time, for 15 years. Last month I brought my F150 to Priority for the first state inspection. I called ahead and was told to bring it in early to make sure I could get it done same day. Came in around 9am and they said they were booking for tomorrow at that point. Service tech told me that they don't regulate the amount of state inspectors and that everyone waits more than a day. So I take my F150 to Priority Honda that same day, sit in their movie theater, and it takes them maybe an hour to have it done. May 26th I book an appointment to take care of a recall for a potential brake light flicker which was scheduled for July 14th, 10:00 am. Drop it off at 1000 am and the service advisor tells me it may not be completed until tomorrow. 5:00 pm comes around, I use their service text messaging to request an update. No response that day they close at 7:00 pm. Noon the following day still no update so I send another message asking for an update. I get a reply, "no update as of yet". 1255 pm and 2:28 pm I text to ask for an estimated time of completion. No response. I call around 4:30 pm I'm told that I have a different service advisor but I'm transferred and it goes to voicemail. Left a message and never got a call back. I finally get a text that they will try to have it completed tomorrow. So, now my truck is there Thursday and Friday. I call Saturday to tell them I'm on my way to pick it up completed or not. I meet with the service advisor, who says she was not my service advisor, and takes no responsibility. The shop foreman is there and tells me my service advisor handed him my ticket yesterday on Friday. The advisor that is present asks the foreman if they'd be able to complete it today and he replied he didn't know and they asked if I wanted to leave it. I opted to take it home because I work on Sunday. The service advisor present says that she will escalate this to the service manager on Monday. Let's see if I get a response. I doubt it but I will update my post. I also plan to take this up to Ford Motor Company. I hope Beach Ford can help me out with my recall. Priorities for life does not equal good service for life. There is no way I'd purchase from this dealership again.
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July 2023 by Jeremy W.
First, good luck trying to get a hold of a person to speak to if you're calling for a status. Dropped off a vehicle for a state inspection on a Friday and was told it would be Sat. before it was done...Fine. Here we are Wednesday and after leaving multiple messages for a status, still no status.
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May 2023 by Michael J.
Sales is excellent. However, service is a complete nightmare; especially regarding service. Called for appt. thru the central operator for list of items (oil, safety, radio door gasket and upholstery). Operator assigned my (unbeknownst to me) work to the quick/express sevice center. When I arrived, sevice redirected my to the other quick/express branch. Upon pickup, only two of five items complete. I was told to reschedule next door for other three items. Weeks later, dropped car off for next round with service agent/consultant. Next day, different consultant called wife with adjusted bill. Wife stated we would call her back. After numerous attempts via central call center miss directs to the consultant's voicemail, I had to drive there after work the next day to address...never received a return calls. After visit and venting frustration with service manager, was assured all would be done and he was sorry for the issue. After a few days, we were called car was ready for pick-up. We picked up the car, and noticed upholstery issue was not fixed. Additional, as my wife drove off the lot, the radio malfunctioned. Back to the dealer after work the next night to reschedule another appointment and discuss with my sales rep; whom was superb when we purchased the car new 40 some odd months earlier. Sales rep set me up with new service manager who explained the rest the radio and tech tested, then assured they would replace it and fix the seat. Upon completion of the next visit, radio fix, upholstery never touched. Thru the whole process, dealt with too many service consultants, felt extreme frustration over lack of returned communications which required in person visits the check status. Because of dealership's customer communication issues, I will wave my priorities for life. It just isn't worth the frustration. Hopefully, the dealer will fix the communications by ditching the central call center and replace with customers calling the service rep/consultant directly. The central call center hurts the dealership.
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April 2023 by Jim A.
Brought my car for oil change tire rotation. Look at the rims and my rims are dirty and there want even one glove or finger print. This was the first sign that the tires were NOT rotated. Talk to the service manager told what happened and he assured me that it was done showed him were the finger prints left behind just with a light touch. So now they had to take my truck back in do the actual oil change and tire rotation. Do not trust Ford because. Manger had to watch them do the job. Can't trust Ford to do the job right with honesty!!!
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April 2023 by Dave H.
Fred Cole serviced our Escape to perfection and explained what was done & what we might need in the future. Everyone was pleasant and business like. We could not be happier unless they paid for the service also! Thanks Dave Hunter.
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March 2023 by Romeo N.
Went to service my suv for a recall. I arrived at 8 am and I thought Ibwas going to be there all day, but At 10 am they let me know my vehicle was ready to go. They upgraded what they needed to do for my back up camera recall. Great service and friendly people!!!!
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February 2023 by James L.
Went for State Inspection, was greeted by friendly staff and vehicle was in and out within the hour... Every inspection station should model their service after this shop and staff... Will see ya for my next inspection.. Thank you again...
