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March 2024 by Parker P.
If I could give a 0 star I would. Do not take your car to this place. I brought my car here to fix the shaking of my car when I hit the brakes on the highway. These scammers did everything except fix the problem. I took it to Lee's auto (way better) and they fixed the problem in no time. They costed me about $1600 and couldn't fix what I had gone in there to have done. Do not waste your time or money going here.
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February 2024 by Espíritu Santo
Thank you dear Christina for exceptional customer service. She went above and beyond to provide me safety with my tires and took time to find the best option for my problem. Thank you again, God bless you! She is also beautiful in and out!
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February 2024 by Danielle G.
Friendly customer service, just a bit expensive. It was quoted over $700 for brake work to be done (rear brakes and rotors), and I couldn't use my own parts that I bought, but the counter lady was helpful in giving me info. I just won't be using they're services
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February 2024 by d fink
The team at Firestone Granby Street are always courteous and timely. This state inspection went smoothly. But, I regularly come by when my tire pressure is low and they always help me out. Nice to have a neighborhood place that treats their clients with care! Thank you.
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February 2024 by John Powers
The manager on duty when I dropped off my car did not tell me how much the oil change would cost, and I was floored when I picked it up to learn that the charge was $102 for an oil change! What a rip-off. But, getting ripped off like this was mostly my fault because I did not ask in advance what the charge would be. Live and learn . . . to never have Firestone do any repair/maintenance work on my car again!
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January 2024 by Armoni Blount
I do not remember the woman that assisted me, but let me tell you she was amazing!! I took my car in on Tuesday after the check engine light came on and it was fixed within a few hours. Fast forward to the next day, my car completely shuts off while im driving. I called back the next morning at 8 am and explained that I took my car in on Monday and it stopped working. The tow truck dropped my car off and within an hour they diagnosed my vehicle and fixed it. The woman that I originally spoke to offered me a ride to firestone from my apartment and they replaced the broken part at no extra cost. amazing service and they always come through for me very quickly and at the last minute!
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January 2024 by Clayton Mullen
Great friendly, fast and valuable service. I definitely recommend the Granby location for any car repair needs.
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January 2024 by Maryam Yazdani
Terrible shop. Extremely dishonest. For inspection ,They wanted to charge me for $600 for a rotor and pad did not have any issues (I replace the pad 6 months ago). I took my car to another shop and it passed the inspection. Scammer!!!!
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January 2024 by K D C
Great customer service.
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January 2024 by Earl Brown
Thought about you all today!!
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January 2024 by Lewis Lane
Helpful polite speedy.
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December 2023 by Koala J.
There's nobody working. Employees just eat and joke with each other. I went in for an oil change, booked an appointment online. They told me it would be 2 hours...there are no cars in the stalls. The phone rings constantly, nobody answers. This place needs help, don't go here.
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December 2023 by Blount Hunter
Professional on phone when making service reservation; friendly in store; quick turn around on job.
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December 2023 by Carole Longmire
The employees and the quality of services.
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December 2023 by D
Kathleen was amazing! The other lady, not so much. Horrible attitude, earbuds in while I was talking to her. She didn’t go over the services I paid for. She called me trying to convince me to purchase services I didn’t need. She also was confused on the pricing of the alignment.All I wanted was 4 tires replaced. Shop couldn’t respect that.
