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October 2023 by Elise Chard
Fantastic service! Best place in town for imports. We’ve been going for 7+ years and they’ve helped us out with multiple cars. The whole team is fabulous! Thank you!!Services: Air & cabin filter replacement
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September 2023 by Thomas Kreidel
Bottom line: I trust them and so should you. Been taking my cars here for three years now and they have never left me disappointed. They're professional, their prices are fair and they're honest. Case in point, I brought my car in thinking it needed struts. They tested the car and told me they didn't. A lot of places would have just happily taken my money. Customer for life. UPDATE: These guys stand behind their work, even if something goes a little off. I'd give them 6 stars if I could.
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July 2023 by Christine Herbert
Adam and staff are awesome to work with! Keep you in the loop the entire process, honest, no surprises. Prior work warranty was honored! Lucky to have you in our area!Services: Vehicle Inspection
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July 2023 by Alexander Pitts
I’ve had some bad experiences at shops before that caused me to mostly do any necessary car work on my own. Recently, however I work a lot more and don’t have as much time to do my own maintenance.The guys at Coastal Imports are the only ones I trust to take car of my car since I don’t have time, their work is always top notch and they’re very down to earth and honest about the entire process.Services: General repairs & maintenance
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June 2023 by Lee F
Coastal Import Repair Ltd has provided exemplary customer service. In my most recent experience, Coastal identified a significant gas leak within my car. When first reviewing the issue, Coastal notified me of the possibility of a worst case scenario which would have required a great deal of labor and repair. Due to the due diligence of their trained mechanics, however, the leak was found - more easily identified and resolved than was originally expected.... thus saving me a great deal of money. This speaks volumes of the company's ethical standards and exceptional customer service. Coastal has been part of Norfolk for many years and everyone I know who has had their cars serviced by Coastal have given me great reviews. Thank you, Coastal Import Repair, for the excellent customer service! :)
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June 2023 by terrance aferanderson
BOLTING!!! This is an unsolicited, unabashed review. Many young people refer to their vehicles, especially the sportier varieties, as "whips." Even at age 15, my wheels are much too fast, streamlined and eye-catching for such a meager bicep-powered metaphor. I RIDE A "BOLT," like lightning! ? And Curtis, Adam, Carrie and the team take excellent care of my bolt. Always good customer service, and quick and thorough repair. They actually talk to me. While not yet old enough to be deemed a classic or an antique they treat my bolt like a gem. I've been going there for years now. Kudos to Coastal Import Auto! ⭐⭐⭐⭐⭐
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June 2023 by Stacie Coplon
I love working with coastal imports. I trust them 100% they go over and beyond for their customers and truly care about their work. Adam, Curtis and David have never let me down and always take care of my Tiguan. I will never let another company handle my vehicle.Services: Air & cabin filter replacement
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June 2023 by joe britton
I’ve taken multiple vehicles to Coastal Imports over the past 15 years and I have always felt confident in knowing that the technicians are top notch in their profession and that I’m paying a fair competitive price for the service.Thanks Curtis for all your help over the years.Services: General repairs & maintenance
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June 2023 by J D (JD)
This shop has been an institution in Norfolk for many years with a reputation for honest, competent work. The new owners are continuing the tradition of excellence and are a pleasure to deal with.Services: Auto maintenance
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May 2023 by Mariusz Pomianek
Coastal Import Repair - one of the best customer service experience I’ve ever had!Some people say that 99% of auto repair shops give a bad name to 1% of amazing car repair shops.Following, see why Coastal Import Repair is that 1%.A few weeks ago, all 4 of my young son’s tires and rims were stolen. He was devastated. After calling around we decided to work with Coastal.They worked not only with us, but also with our insurance company. It was the easiest, most transparent process.Adam, owner of Coastal, and Carrie provided the list of companies that sold the new tires. We had tons of options, and they patiently explained to us what we were getting for the price. They offered solutions to hopefully prevent future theft. I believe, at the end, we actually got better tires than the old ones.My son is now super happy and grateful.We, as parents, sleep much better to know, the new tires are even safer than the old ones.Coastal is my car repair shop for life, and I would recommend them to all my friends and family members. Thank you for your outstanding service.Service: General repairs & maintenance
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May 2023 by Mark Matel
I had a great experience with Coastal Import Repair servicing my vehicle and will be using them in the future. I scheduled an oil service change and request for other maintenance items I may need in the future. My service was finished the same day and they were communicative about other items I should fix now and others that could wait. Their location was clean and well maintained. I would highly recommend them if you are looking to get your car serviced.Services: General repairs & maintenance
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May 2023 by George Nugent
I called coastal about my Range Rover, spent sometime on the phone with them and explained the problem with my vehicle. The owner told to to repair it the job would be $800. I took the Rover to them, spent $28 on a Uber to get back home. Called them back and they told me the Rover was sitting in the shop for a hour and the front end wouldn’t drop. I told them I know that! We discussed on the phone that it won’t drop I just need the strut replaced before it becomes a problem. The owner act like he don’t even remember the conversation, then proceeded to tell me that the job is now $1,100 to replace the part! I asked him what happened to the $800? He said he don’t know and that he was sorry about the confusion! Confusion???? Before to took it there we went over the job description completely!! I told him I will just come get it. Spent another $24.00 on Uber to pick it up!! I get there and the owner acts like it’s no big deal he waisted my time. I always use abacus racing to work on my range rover, the only dreadful mistake I made was I didn’t have time to take it over to them so I thought I would give these guys a try. Huge mistake!!!! I will tell you this if you only range rover, the only place to go is Abacus racing. These people at Abacus have forgotten more about fix some rain drivers that these clowns will ever learn about it.
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February 2023 by Angad J
Would definitely not recommend getting service done here. For a basic maintenance visit I was charged $400 in labor cost. In California I was charged around $200-300 in labor for the exact same service. Can't imagine the hourly rate would be that much higher in Norfolk. I had a part for the car in my backseat, I explained to them when I dropped it off that they should check if that part was okay before ordering a new one. When I picked it up they were all surprised to discover the exact part they wanted to order was sitting right there on the backseat of the car. It also took the front desk guy about 5 minutes to put the part back in, leaving me wondering why with such quick service the labor charge should be so high. I feel genuinely ripped off and I don't recommend visiting this place unless you enjoy throwing away your money.Editing to Respond to owner: At no point did I receive or was offered an estimate for services. Also I spoke to someone from you shop on the phone shortly after posting my review. They told me the rates were competitive in the area and encouraged me to call some other local mechanics. I did that and found out that your shop is charging not only a higher hourly rate but all 3 local mechanics I spoke to were confused as to how you could come up with the hours you charged for the services preformed. All of them told me I was ripped off. On top of that your shop lied to me about my car needing mileage maintenance instead of the ones the vehicle marks as due. I told you guys multiple times the service my car was due for and you kept saying it needed mileage maintenance. This is entirely false and simply looking at the manufacturer's website proves this. I admit I should've looked into this prior but I didn't expect a mechanic to so blatantly take advantage of me. I was told I would receive a call back from you guys about this but never did. I also texted one of your employees about following up on this and received no response. Looks like you would rather deal with a negative review over the internet instead of doing something to make it right with the customer. You entirely deserve this 1 star review as you are not only ripping people off, you're petty too.Services: Oil change
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January 2023 by Eddy B.
Would definitely not recommend getting service done here. For a basic maintenance visit I was charged $400 in labor cost. In California I was charged around $200-300 in labor for the exact same service. Can't imagine the hourly rate would be that much higher in Norfolk. I had a part for the car in my backseat, I explained to them when I dropped it off that they should check if that part was okay before ordering a new one. When I picked it up they were all surprised to discover the exact part they wanted to order was sitting right there on the backseat of the car. I feel ripped off and I don't recommend visiting this place unless you enjoy throwing away your money.
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November 2022 by b “whalesmith” east
Only place i trust with the tough jobs. I know it's hard to get an appointment but the quality of work is fantastic.
