-
November 2023 by Parker Rood
They are fast and thorough, they work to find the best price and parts. Great customer service and tech support and warranties. I bring my cars and trucks here and never had an issue. Highly recommend Carmasters for all your repairs.
-
November 2023 by Toni Etheridge (Toni)
The repair was a good repair but the mechanic repaired a leak in my truck before checking for other leaks first. Which left me without a choice as to whether or not I wanted to fix the leaks or which was the most important at the time. Which cost me double the price I was quoted for the repair of my truck. $461 for valve cover gasket set. first and 851 for the engine oil pan gasket set total $ 1,470.00 and 2 days from work, be cause I was told I’d get it back the same day. Be prepared for false repair estimates.
-
November 2023 by Heather Peavey
Prompt, courteous and honest shop. I feel comfortable that I’m getting solid work done at a reasonable price. Mechanic was willing to share with me his knowledge and opinion on my newly purchased used vehicle.
-
October 2023 by Loray Pathie
I appreciate always being seen in a timely manner. I've gone here a couple of times now, and it's always been a lot more punctual than other places, with and without appointments. There's a comfy enough waiting area if you want to wait.I had a very stressful time getting a part that I needed to pass state inspection. However, Mallory was kind and positive the whole time. She kept me in the loop, and I adore their website that shows you the estimate, lets you approve it, and provides a chat box to ask questions.Sometimes things just don't go smoothly, and watching what people do when that happens is very important. Carmasters is good even when things just aren't going your (or their) way.Services: Vehicle Inspection
-
October 2023 by Cai Williamson
2 hours for a car inspection (1hr 45 mins) With a set appointment.Will not come again. They lied about needing an oil change & lied about my car not having DOT approved Bulbs for my headlights. And lied about needing to replace my wipers. And Rejected my vehicle.All of which can be proven otherwise.It really gave they’re just trying to make an extra buck on people who don’t know any better. However the car inspection was very thorough, which i appreciate. But I don’t appreciate people trying to get over on paying customers. 2/10 experience. This place is a SCAM. Read the other bad comments. same issue.
-
October 2023 by madie keys
Hi, my name is Madeline keys and I am very upset with this company. I went in there to get an electrical problem check and they decided to do all the stuff and charge me over $200 and never got what I wanted done they never contact me about all the other problems that I did not ask him to check so if you go out of his company, be careful get home don’t sign anything unless they understand exactly what you want them to do because they do whatever they want to and charge you whatever they wanna charge you and then they don’t. They don’t refund you because they didn’t do the work they were supposed to do and they wanted $380 more to continue the service. What service for the electrical we sent we we may be related we made the appointment for electrical we paid 200 already just don’t make no sense.
-
October 2023 by Anthony Ford
I would like to say this establishment of business was very professional the young lady at the front desk was very knowledgeable and polite. My service was excellent and I will definitely recommend this mechanic shop to whom should require any maintenance. This is the place to visit. If I could give 6 stars I would.
-
September 2023 by Bailey Kujawski
Definitely recommend!! Made an appt for a state inspection and the process couldn’t have been any easier. They send updates on the status of your vehicle to your phone so you have an idea when it will be ready. Can’t forget to mention that the two ladies who work the front are SO incredibly welcoming and sweet. Will be going here in the future!!Service: Vehicle Inspection
-
September 2023 by Red Tail
They recommended me a towing service as I am new to the area. And although they couldn't fix my transmission they held on to my car until I could get it moved. They also recommended my next steps for getting it fixed. They were all very nice and professional.Service: Transmission
-
September 2023 by Jean Mclain
I’ve been going to this place for years. In my opinion no one can beat the customer service and work service that they do here. I always get updates from the mechanic through a link and they will not charge or do anything unless you request it to be done. I will continue to keep coming to this place as they make me feel more of family then just a regular customer!
-
August 2023 by Susanna Gaither
I was charged over $500 for a routine battery change. I brought the car in because it wouldn't start without a jump. I told Carmasters over the phone and in the initial evaluations that it was likely a battery issue as the battery was 5 years old. They did initial testing and said that the battery was not the issue, and they needed to keep the car over the weekend to do more tests on Monday. They called me on Monday to say that it had been the battery all along-- but this extra testing time cost me over $200 (they charge $174/hour for labor).The service was communicative, but with their business model of charging for labor hours, any failure on the part of the mechanic quickly becomes expensive for the customer. I would not recommend.Service: Auto battery replacement
-
August 2023 by Rachel Babirye
I came for a state inspection which was overdue. Thank you so much Mallory Mault for your warm welcome and keeping me posted about the car. And Dewey Radford as the technician, I appreciate you both for working on my car. I highly recommend this place and I guess I've found my new go to place for all my car needs. Thank you again!!! ?
-
July 2023 by steven crist
State Inspection and Oil Change. I have been bringing my old Dodge Pick-up here ever since COVA Brewery took over the service station on OV. Car Masters has always been great. They told me it was going to take a few hours, so I waited. I was out in under 90 minutes.
-
June 2023 by Oleta Chong
Great service and very professional and helpful. Had my car inspected in a very reasonable time frame and received a full report afterwards to help me anticipate future service needs and repairs. I highly recommend
-
May 2023 by Scarlet R
I went to this place last year and had no problem with state inspections with Carmasters until today. I should have done my research before going back here. I went here for just an oil change and a state inspection originally supposed to be $117. The worker told me I need the windshield wipers needed replacement and they needed to remove a decal that was on the back window of the car to in order to pass. I had the same decal car from last year and was still able to pass. If I don’t get the window wipers replaced which cost an extra $62 (from wipers themselves and labor fee) They asked me to pay $180 for the car. I told the worker the issue and the amount of disrespect I received on the phone was ridiculous, and the worker had said I didn’t know what I was talking about when I had talked about my car. I then asked for a supervisor for a complaint, and told me to tell that to a state trooper for the inspection. I don’t know who is running this place now, but this is the worst customer service I have dealt with. I am not going here again.
