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December 2023 by Stephen Davis
I had a disappointing experience with Budget Car Rentals. Despite having a reservation, they claimed to have no cars available and notified us at 12 pm for an 8 am pickup. When we tried to change the location, customer service was unhelpful and refused to honor the reservation price. We ultimately canceled and switched to Enterprise, where we received better service with a larger car at a lower cost.Don’t use this company, they were very unhelpful, we will not be using them again.
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December 2023 by Charles Mickens
The young woman I dealt with at the Budget on Norview, was extremely helpful and professional! She made the rental experience easy and stress free! But the Budget in Norfolk International Airport has extremely rude and disrespectful staff! I will only deal with the Budget on Norview from now on!!
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December 2023 by Stephen D.
I had a disappointing experience with Budget Car Rentals. Despite having a reservation, they claimed to have no cars available and notified us at 12 pm for an 8 am pickup. When we tried to change the location, customer service was unhelpful and refused to honor the reservation price. We ultimately canceled and switched to Enterprise, where we received better service with a larger car at a lower cost.Don't use this company, they were very unhelpful, we will not be using them again.
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November 2023 by Carla Blair
If You look up the words ghetto, unprofessional, sorry, trifling and many simular words....you would see a picture of the rude poor excuse for a employee black girl with the honey blonde hair. As rude as rude can get! If I could give minus stars I would! Poor customer service!
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November 2023 by chris dial
I gotta say I was initially nervous about budget after I was denied a rental car from 5 other places. But the girl behind the counter is amazing!! I’m pretty sure her name is lynesha or something similar but she made me experience super simple and she was so nice. I would reserve here again without a doubt
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September 2023 by Marguerite Bradley
My reservation was made 2 weeks in advance. I went the day before my scheduled pick up to make sure everything was OK. I did this because of the unfavorable reviews I had read. I was told everything was set. The next day when I arrived I was told they didn't have the vehicle at that location but would check their airport location. They had one there and had it sent over. I waited over an hour. When it arrived it needed to be cleaned so I had to wait an additional 30 minutes. The counter employees were very nice. It appears this company's operating plan is flawed for the customer's experience.
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August 2023 by Alexey Rivera
I have never in my life seen something like this. Not only was there no body on the service desk, they received over 30+ phone calls with zero responses. I swear if they dont have cars available after i reserved online, that would be the last straw
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August 2023 by Carlos Ramirez
Very good service, every time I go to this location the entire team treat me very fair and friendly, I am completely satisfied with the service at budget location in Miami Gardens .
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August 2023 by Gloria Moore
My experience with budget rental was very good. The manager was very nice and helpful.
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July 2023 by Natasha P.
Personally, I had a great experience with this business.My flight was cancelled by American Airlines and I had to contemplate driving home because of another engagement I needed to be at for work the next morning.Rafe, at the front desk made the entire process super easy. Allowed us to keep our current rental, rebook and take the car back to NY with no issues, no hidden fees and straight forward answers. He was super insightful and helpful on the phone1010 customer service
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July 2023 by Scott Linne
Renting was convenient and the car was great. I was in and out in less than 10 minutes.
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June 2023 by Lenora Bredsguard [Adams ES]
My reservation was moved from the airport to an off site location. I had to find a way to get there. Once there my car was not there. I received no help via phone. Was sent to multiple extensions. Terrible customer service online and via phone.
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April 2023 by Allen E
Terrible Service. I arrived to pickup my truck and they did not have it available. They never called or notified me. I’m now scrambling to rent somewhere else. Do Not Trust This Location
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April 2023 by Tawanda Brown
They let you make a reservation onlineThen when you get there they don’t have no cars this is VERT INCONVENIENCING
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February 2023 by Erick McGhee
Sit down and relax, I got a story to tell. On January 20th ,I drove a U-Haul truck from Jacksonville to Norfolk for my daughter. I thought it would be easy to get a one way rental to take back to Jacksonville. Boy!!! Was I wrong. Government folks were in town and they took everything. Calls to all rental companies for three days and no luck. No website luck, no corporate account luck, couldn't fly because I had a dolly and other moving equipment. just straight ”SOL". Soooo I rented a budget van to drive back to Jacksonville with a suitcase and dolly. Got a phone call from Budget the morning of pickup and was told no vans are available but we have a 12 foot box truck. My head started hurting.Arrived at Budget and explained my story to the owner and he fixed me up with a car. One way rental. I was soooo happy ? and pleased. Thank you sir for going above and beyond to make my ride back to Jacksonville a great ride.Will bring a car next time.