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November 2023 by Vina
When I tell y'all this is the best repair shop I've ever been to. They are fast and reasonable. Most importantly they are reliable. My fuel pump for my Mercedes E350 was done within an hour. I am so thankful for honest mechanics. Mr. Ray and Shaw and the team were outstanding. Thank you guys.
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November 2023 by Gerardo Contreras
I highly recommend this place I came in with a exhaust manifold leak and instead of going to the most expensive Shawn recommend to start of small and work up if it didnt fix the problem which it did and ended up saving me a lot of money that other shops would of jumped at the chance to get ,very professional and great experience definitely coming backService: Exhaust
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October 2023 by Cynthia Langley
I needed brakes, rotors, struts, shocks, window motor and alignment. Big Al's on N Military HWY saved me $1500.00 less than the dealership. Thank you Eddie for your patience and providing excellent customer service with a smile. I highly recommend Big Al's for your car needs.
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September 2023 by michael farley
This may sound odd considering I’m reviewing my experience at a car mechanic, but I had a great experience. Geoff, who runs the front side of the house, was polite, friendly, knowledgeable, and honest. His unwavering energy and personal approach to dealing with customers is something for others to emulate. When I walked in, the waiting room was packed with eager customers. I had assumed I’d be here all day, but Geoff assured me that my truck would be on a lift in an hour to an hour and a half. Of course I assumed the worst! Like clockwork, my vehicle was looked at and diagnosed in about an hour and 15 minutes. The cost of my repair was discussed and the price was more than fair. I was even tipped off about a coupon online that would help my situation. To say the least I was highly impressed! I wouldn’t only suggest this establishment to friends and coworkers, I would insist on it!I don’t often take the time to write reviews but Big Al’s on Military Highway without a doubt deserves the Atta Boy!I’d be remiss if I didn’t mention the mechanics who professionally and skillfully tended to my trucks repair. I didn’t get their names but kudos to you as well. Great job and experience all around!!!Service: Brakes
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September 2023 by Elisha
They still have not called back about a vehicle estimate. Basically they took my money and wasted two hours of my time. Yes, a follow was done and the "we'll call you back in 15 minutes " was not true as it is had been 4 weeks. This is not professional.
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September 2023 by Tamesha Watkins
The whole staff is amazing!! Sean (manager) & Josh (my mechanic) are phenomenal!! Service with a smile & comfort in mind with their knowledge!! Won't go anywhere else!!
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September 2023 by Christian Anthony Torres
The store manager was great! He showed me the problem I went in there for. But then he showed me something I wasn't even aware of. When I got the car back, it sounded completely different,
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September 2023 by Larry
Had a very great experience, Jeff the manager very helpful. Got my car in and out. Big Al will always be may shop to go
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September 2023 by Catherine Brown
Shaw is the Bomb..Always Very nice and Plesant and takes Great care of my vehicle when I drop it off !! Thankful for a great and honest Technician!!!Services: Brakes
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September 2023 by Nicole Ciulla
Wonderful service. Came in from out of town and had some exhaust issues and they got me in and serviced exceptionally well!
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June 2023 by Jessi Mae
$1,000 spent,just so my car can do the same things it was doing when I dropped it off for 4 hour's. Brought it back to hear bull. Kept for a hour nothing has changed. Bring a man if your a woman. I should've left when the lady brought her car back. Never ever again. I was better off dealing with a street mechanic.
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May 2023 by A S
So I went here for an alignment and instead of taking advantage of me trying to get money they told me the issue with my car which was just a tire and charged me $0. Very professional business I would advise anyway to go here in understand they will be truthful.
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May 2023 by James Doan Stauffer
These guys did a amazing job on my jeep gladiator. Everyone is really friendly and eager to help. Ive always gotten outstanding service at this location..
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April 2023 by PRENTISS BEAL
I went in for a check engine light & they were able to address my issue promptly. I was totally impressed & satisfied. Good looking out for me Patrick & the service guy.Service: Auto engine diagnostic
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April 2023 by Billiejo Overton
Was suggested to come here after Dodge quoted me around $200 and a hours worth of work to put the pad that goes on my brake pedal back on. I came here and spoke to Shaw and he was able to help me out in about 15 minutes!! The entire staff seemed super friendly. His customer service was impeccable!! I will definitely be coming back here !!
