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February 2024 by Kimberly Cousins
Great service and reasonable prices. I was in and out. No long wait
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February 2024 by James Grady
Professional staff, fair prices, timely good work.
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January 2024 by Christopher McInnis
Everytime I come here the guys do a great job at servicing my vehicle and it’s always done quicker than expected.
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January 2024 by Eileen McGuckian
Oil change on 1/29 revealed 11year old radiator leaking which Big Al's promptly fixed. Oh no, the new replacement radiator also leaked. It, too, was promptly replaced. Professional and bounteous service.
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January 2024 by Sharon Riddick
Always giving me understanding of what they're doing. Scott is the best customer service person. The only place I don't feel cheated. They care about the people.
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January 2024 by Tiffany Howard
I called and got a same day appt -which is unheard of. I needed new brakes and an oil change. I ended up needing more repairs because I'd waited so long to actually get it in the shop. The manager and the mechanics were very nice and very quick. I feel better knowing I've got a great mechanic I can go to whenever it's needed!
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September 2023 by Esha R.
I liked that they had an opening for oil change same day and worked early hours. They were helpful and even gave a nice little card to hole punch for each time I came so that I can get a free oil change at the end.Will definite come back here once I need a new oil change!
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August 2023 by Alyssia Smoes-Land
The team here is always professional and knowledgeable on what my car needs. They are fair with pricing and very friendly, I always go to them!
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August 2023 by Ronette B.
This review is long over due. We have a 2008 Dodge Charger. The car runs good, doesn't give us problems. It started making this loud sound, like all of a sudden we had a Hemi and we do not. Took it to Firestone who was honest in that they could not do exhaust work and suggested I take it to the Dealer. I did as they advised and the Dealer was awful. They really acted like they did not want to touch the car even after I booked an appointment. They did me one favor when they recommended I take it to Big Al's. Because I was so frustrated, I just went to the closest Big Al's I could find... it was Miliary Highway. I hit the jackpot. The Manager, Eddie Jones, was incredibly friendly and disarming because I admit, I was being a "bitch" by the time I made it to him. Even more impressive than the Manager, was his Technician. I think his name was Kevin. I wish I could be sure; it was months ago. He looked at the car and told us we did not have a crack in our manifold like we had previously been told, but instead, a bolt was loose!!!! We were looking at paying at least a couple of grand for the manifold, but instead, this HONEST professional repaired our automobile for a couple of hundred (yes bolts are expensive, but not as expensive as a damn manifold). They are doing all of my exhaust work on any and every car I have. Bottomline.
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July 2023 by Karl Tate
Stopped in near closing time. Had minor issue underneath my car. Mechanic came over ,looked and pulled it in garage and fixed it. Highly recommend bringing your car hereService: Auto body & trim repair
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June 2023 by Kevin Snell
Nope...Simple Y-Pipe replacement and spark plugs/coils...Total parts $300 and easily fixed in my driveway. You wanted to charge $3500.00 for that.
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May 2023 by Tia Zamara
Came in on a Saturday due to my brakes squealing and was advised I needed my front brake pads replaced and backs cleaned, all of which was done. By Tuesday my brakes were squealing again. I came back on Friday as that was the soonest available day I could make it in & was advised that the “noises” were due to the weather & “the warranty doesn’t cover noises” (all said with an “I don’t care” kind of attitude by the way). It’s now Monday and my brakes are squealing LOUDER than they were before I brought my car in. I question the integrity of this business as I was blown away with a poor excuse. “NOISES” are what brought me in the first time I don’t give a care in the world what’s covered in a warranty and what’s not…. If my car needs further attention I am more than willing to PAY to have it attended to! And I completely understand the break in period (which by the way was not the excuse) and this definitely isn’t it.
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April 2023 by D
I didn’t really have anywhere else to go and couldn’t call out of work more than one day. This location was able to get my car in, a complete replacement of my brake pads, calipers, and rotors all in the same day. It was also very reasonably priced . I’m definitely going to use this location for all my future car needs. Friendly staff as well.
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April 2023 by Luis L.
There is something to be said about "Community". The experience of dealing with car issues can be very unnerving and stressful. After first receiving a quote on service and having second thoughts, I took my car where I usually do and to see Scott at Big Al's on Granby in Norfolk.Scott is always very honest and puts your wallet and mind at ease.My car now is back up and running at literally less than half the cost of the first estimate.My mind is back at ease and my wallet took a hit, but not at all like it could have been!I know at many times, we are held hostage to car repairs, but if you're able, always trust your gut!Thank you, Scott at Big Al's!
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April 2023 by Vee Vee G.
if I could give them a no star I would car went in cutting off they changed the valve gaskets and now the van won't go over 20 mile on the road was told it was not there problem any more worst cu service ever no solution was even entertained took it all the way to the top manager still same song and dance they said the clips where broken on the coils yeah they broke when they pulled them out to replace the gaskets service sucked they will never have to worry about me coming back there probably was never even a oil leak to begin with 700 later and my van is now smoking and running at 20 miles on the road enter at you own risk