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September 2023 by Gretzel Viorel Mallo
Evelyn is the best! She has gone above and beyond to help me with my banking.
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September 2023 by Marlon Brown
Customer service is a joke
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September 2023 by Sebastian K.
Since joining with SunTrust to form TRUIST, this bank has brought customer service to a new low. Their ONLY ATM accessible outside business hours is a drive through, and if it is out of money, you are out of luck. We tried to get money on Friday evening and the ATM was out of cash. Utterly predictable that people might want cash before the long labor day weekend - but this branch couldn't care less to restock. On Monday afternoon, the ATM was not only still out of cash, but had stopped working entirely. They couldn't bother to pay someone maybe 2 hours of overtime to make sure there would be enough cash for the weekend?
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January 2023 by Linda Semaria
Tellers always nice cheerful respectful I have never had any problem doing business there.
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October 2022 by Jon Salo
Worst bank I've ever had. Always closing randomly for " things out of our control" Customer service from another country barely underStand what your trying to relay. Non stop problems with their debit cards constantly being flagged for fraud while making simple payments. Temporary debit cards removed from my account only days after getting them making my money inaccessible while I wait on a new card. Which " will arrive in 3-5 business days" but I has been 10+ days and no card. All around just terrible at being efficient and easy to use
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November 2021 by Eli Gonzalez
The costumer service there is horrible. My experience talking to one of the clerks wasn’t that bad but I can’t say the same thing for the other costumer besides me. One of the clerks was yelling at a costumer because he couldn’t understand what she was saying. The costumer didn’t know what the word “withdrawal” meant and he asked the clerk but she started getting an attitude.
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December 2019 by Lauren Davis
Slooooooooow
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July 2019 by Sarah Nguyen
Very rude bank staff and even ignorance comments to customer who's trying to open a credit card. Very disappointed
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November 2017 by Brandi Gaynor
Excellent and quick
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November 2017 by Lisa M.
Wow... BBT has some nerve... I've filed for fraud on my account and they denied it both times and refused to open the fraud case up again even with a letter of admission from the culprit who did it while they are in jail.... I had 1250$ of overdraft fees racked up from this person I knew who stole my card... BBT called me today and listened to me again and asked me if I wanted to do a payment plan to pay off the overdraft fees done by this MOFO "who Admitted to the crime of theft on me " I WAS LIKE ARE YOU SERIOUSLY KIDDING ME???? You are asking me... the victim of a crime the culprit admitted to doing to me and you want me to give you more money for the overdraft fees done by a criminal!? BBT is nuts, they allready took 1000$ from me that went to the overdraft fees I had no knowledge were there. I know this is airing laundry, I just want a public horrible review of that bank "BBT"
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September 2017 by Brandon W.
This Bb&t truly lacks any sense of hospitality and has yet to provide me with anything close to tolerable customer service.
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August 2017 by Jason Farneth
Always the rudest tellers, and when I called one time they messed up and disabled my debit card when I was traveling.
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January 2016 by Andrew Currence
Worst bb&t location in the area! Incompetent employees who could care less. I avoid this location at all costs!!!
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October 2013 by Greg T.
My girl had to go. I was just on her phone and checked in. She seems to like the bank.
