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January 2024 by Zane Beechler
I recently had my car repaired here. While the quality of their work was commendable, the communication left much to be desired. Updates were infrequent, making it challenging to track the progress of my vehicle leaving us in a rental for a month. Despite the communication issues, the final repairs were satisfactory.
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January 2024 by Natalie Locascio
They were friendly, professional, and did an awesome jobs on the repairs on my car. Definitely would recommend!
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January 2024 by Gigi S
I’ve always struggled to find a reliable, honest and communicative place to get a state inspection and oil change done. I found Bay Old Dominion at Yelp and scheduled an appointment with them. To my surprise, I found the best service l've had in years. E.T. was awesome! I was worried because my vehicle’s inspection is about to expire and he told me that VA has a 4 month grace period for expired inspection stickers and even wrote it at the back of his business card just in case I have to go inside a military base. They are very accommodating! These people seem to genuinely value their costumers situation and time. I’m so happy I found them.Thanks you!
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October 2023 by Xavier Jones
Had work done to car here a few months ago after some kid side swiped the entire side is my car, they were really nice and very informative during the process which is why I took so long to write this review, but the details in the quality of work is why I have to give only two stars. 1. After picking it up I had to take it back a day or so later because a part near my door was crooked and looked like it would eventually come off. (They fixed it) 2. A week after that I start hearing crazy nosie from underneath my car I pull over to find out my splash guard was hanging completely down but all the damage was done to the left side of my car so I didn't Believe this was them until I looked at the paperwork they have me that detailed all the work done and low and behold they removed and reinstalled my splash guard smh bolts were missing and from it dragging during my drive the holes where the bolts go in were completely torn so that cost me $200 to replace from the dealer still wanted to stay optimistic about this place 3. They didn't replace the weather guard that they removed from my driver door jam. 4. Most importantly was the paint job they had to paint an entire side of my vehicle and if you look at one side of my car then the other side it is night and day the side they painted had orange peel completely over it which is normal but they didn't wet sand it out or polish it out or anything so now I'm having to source a trust worthy shop to finish the job out of my own pocket... Again I'm already out 200 for the splash guard will upload photos tomorrow when theirs better light out
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September 2023 by michael ferrari
Great staff and do their best with shortage of parts and long lead times. They did a fantastic job repairing my car.
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July 2023 by Hillary Dickinson Hellman
I've continued to use Bay Old Dominion for my car needs, and they are consistently pleasant to work with. They communicate very well, always listen to me, and are able to take care of whatever the problem is.Services: Tires
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May 2023 by Gill McCarthy
Top notch. I asked to have other services done, and they told me I didn't need it, saving me a bunch of money. Really honest brokers, and not the most expensive, either. Very fair and friendly team. I 100% recommend them. As a transient Navy guy, it is hard to find a new mechanic everytime I move - but these folks are great!Services: General repairs & maintenance
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May 2023 by Tyler Baldwin
Quick Turn around and excellent job with paint and alignment. better than when I bought it!
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April 2023 by REDBONE BOB
So Far I am very expressed by Professional treatment and Customer Service.... Had An appointment late today for Hit and Run Damage... Very Quick and Easy... After Bid They will contact me for Schedule...
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March 2023 by Olivia Shivley
This place is awesome! 10/10 would recommend. I was going to have to take the bus home after dropping it off with my three kids and they did the inspection right then so I wouldn’t have to. They were super nice.Service: Vehicle Inspection
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February 2023 by Jake Donohue
Had a small issue with my tire and was fit in that same day, quick turn around, friendly service, and a great price! Will absolutely be going back!Service: Tires
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February 2023 by Austin
ETs shop took care of our family. Felt like being back at home and no bull, just honest folk here. Pricing was competitive and work was great quality with our experience. Came back for tire install after shopping around for tires that we specifically wanted for our car. (Huh-oh! Huh-oh! Girl says hi) - had to bring child a few times and they made sure she was good
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February 2023 by adam anderson
I was glad I chose here over anywhere else. Took a few weeks to get my truck back but I trusted that I was going to get the best result… I was proven right! Julia is great at keeping you informed on what’s going on and realistic time frames. Truck came back looking like it never had damage in the first place. Recommended highly!Service: Auto body & trim repair
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January 2023 by Linda Walters
Highly recommended by a friend who has used them for years. I accidentally went to their building on Colley and the young man was very nice and helpful directing me to the W 40th St. location. Staff is genuinely friendly and my state inspection was done in a very reasonable amount of time. I will definitely be back.Service: Vehicle safety inspection
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December 2022 by Linda W.
My best friend has been using Bay for years for her family vehicles and highly recommended their services. I scheduled my state inspection today and accidentally went to the collision center up the street. The young man was very helpful in providing directions to the service building on 40th St. I was warmly greeted when I dropped my car off and it was ready in just a few hours later. The staff was genuinely friendly and I will definitely be back.
