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March 2024 by Van Mitchell
I have been going to Bay Area Collision for twenty years. The service has always been top notch. John is professional and an expert in his craft. He delivers a quality experience and treats you like family. Highly recommended.
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October 2023 by elisa dickon
Highly efficient, friendly and knowledgeable
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September 2023 by Toni Oplk
DO NOT TRUST these Desperate thieves.Pure Horrible garbage trash service ,You try these type of businesses out with hopes that things will be professional, giving them an honest shot..BUT THEY NEVER ARE.This company is a horrible representation of Norfolk…and btw,Yes the F’d up my car.
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September 2023 by Jamie Evans
E for effortHighly disappointed with my paint job.Clear coat drips all over the car.Looks like a 5yr old did the work
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May 2023 by Michael GARNET
Rip-off! Repair work and Body work Substandard! Contact at your own risk@@
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March 2023 by Latrese Stubbs
The actual body work was efficient, the experience and professionalism is questionable. I was told my car would take no more than 4 to 5 days. It took 2 weeks, which understandable due to parts having to arrive. I got my car back and was initially pleased, until a good bystander told me my taillights were out. I called and brought my car back to figure out what happened. They examined my headlights and noted the issue. But questioned if I was sure about my lights illuminated prior to work they did. Then told me it's mechanical and they had nothing to do with it.The owner (John)told me I was being irrational and spoke to if i was was child, stating you know cars don't last forever. Take your money elsewhere.
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November 2022 by Quincey Hester
Very pleased with the results of my vehicle. The staff are hard workers and the repair is of high quality. The car looks better than the original color when it was new. I highly recommend John Hendricks and staff. You definitely will not be disappointed…..Services: Painting
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November 2022 by Vankeith Baulkman
Great staff excellent work I bring all my vehicles here and John does me justice every time
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March 2022 by Melanie McKee
I recommend everyone to Bay Auto Collision✨✨✨✨✨ John Hendricks the owner and his son are very very professional. Definitely has the knowledge of their craft down to a science. Top notch workmanship and a pure pleasure to do business with. Thank you so much for your assistance with my auto body repair. I am smiling from ear to ear with the workmanship l✨✨✨✨✨Services: Painting
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December 2021 by Rosa R.
I thought long and hard before I wrote this review. Let's go back to last week. I met John Hendricks and he presented himself as an honest businessman. He quoted me a price of $600 to secure a door and install it. He stated, You would need to pay for the door before I order it." Which was reasonable. I thought, "It is three days before Christmas, let me see if I can find a cheaper door?" I called some savage yards and found one. I went to pick it up. I called John back and he said, "Yes. I can still put the door on." I said, "Great!" He said, "I can't do it today, but come at 10 AM tomorrow (Tues. 12/28/21)." I went to the shop and he was a little late. The first thing he says to me is, "Do you have a ride cause I ain't got nowhere for nobody to be sitting around here!" I said, "Yeah, I'll get my daughter to come get me." So he looked at the door and said, "I have to put the inner shell on it's gonna be $160!" I said, "Ok." He called me back a few hours later and said, "You got the wrong door!" He was yelling, huffing and puffing. I said, "Why are you yelling?" He said, "I weigh 450 pounds and this just the way I sound!" I said, "Ok... can you fix the door?" He said, Yeah! But it's gonna be another $75.00!" I was like, "Wow! I thought you said $160.00?" He said, "Yeah, but the plug don't fit! If I had ordered the door, I would have gotten the right one!" He was extremely upset because he neglected to check the compatibility of the door before putting it on. I said, "Ok... Is there anything you need to fix the door?" He said, "Let me check and I'll call you back!" He called back again and said, "It's going to be another $50! Cause I gotta take the harness off the old door and put it on the used door!" I'm like, "Really? So now you are up to $285?" He said, "Well you can come pick your car up!" Yelling and screaming... "Just forget it! I'll put your old door back on the car and you won't owe me anything!!!!!" Still yelling and screaming... I'm like, "Obviously ai need my door fixed and you have me over a barrel!" I said, "I don't need it half-assed done?" He said again, "Just come get your car! It's not my fault that your door not right!" I was like, "Just fix the door." By this time he had my car all day, from 10:30 ish until 1 or 2 o'clock. He said, "It's gonna be $285 CASH!" I was like, "Cash? You said you take credit cards?" He said, "You won't SHUT UP AND LET ME TELL YOU WHAT HAPPENED! My credit card machine is down and I called the people and they won't send anyone out because of Covid!" I'm like, "Well I'll get the money... cause I need my car!" Then, he says, "WELL IF YOU AIN'T GOT THE MONEY JUST COME GET YOUR CAR!" So, I got my daughter to take me back to the shop again. I talked to the man that was working on the door because John was busy trying to scam his next victim. The man assured me that he could fix the door. It would take him 2-3 more hours..... Then, John came over being loud and rude. Showing me EVERYTHING he had to do. Basically, he was charging me for every screw he removed. He said, "Come back at 5:15!" I went back at 5:20 ish..... I had to go get CASH! He printed me a receipt that stated the bill was $294.00 and hand wrote PAID $285. I would say John Hendricks is unprofessional to say the least. He was mad that he didn't get to up charge me for the door and tried to make it up by increasing the price several times. He knew I was desperate to get my door repaired and was at his mercy because one door had the window broken out and the other door need to be installed. I WOULD NOT recommend him to anyone because he is not trustworthy and greedy. He even stated, "I'M NOT DOING
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December 2020 by Dustin Laws
Awesome and superior job on my truck. Would highly recommend using this shop. I swear this shop took care of my truck like it was his very own. Great communication and rapid reply back. Great work!!! If your looking for a guy who takes pride of his work, then this is the place. Thumbs up.
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August 2020 by lamar thomas
Tough but fair, the man did an amazing job on my car.
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August 2020 by Lamar T.
I must say, John is a tough but fair business man. If u give him time to work, he will look out for ya. He did an amazing job on my car. I have no complaints.
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December 2019 by Dominique Pickett
Hello All,
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October 2019 by Bobby Sutton
Excellent work
