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August 2024 by Brian Malok
Great not bad of service.
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May 2024 by Sammy Schrier
Always great service. They kindly cleaned my phone so I could hear better and didn’t charge. Thank you!
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May 2024 by Riza
PHIL was REALLY NICE. He fixed my phone less than 1 hour. It was a quick and smooth process. Will recommend and come back again. Thank you. This man deserves a raise.
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March 2024 by Richard Shy
Placed a claim with tmobile and these guys rock these gents had my phone back to normal in less time than originally stated please give these fellas a raise they rock this was today at 2pm so whoever they are thank you a million times over
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September 2023 by James
Batteries Plus Store # 849 in Norfolk, Virginia uses deceptive pricing to ripoff customers of their $5 core charge. Per discussion with the sales person and the manager AND a follow-up phone conversation with the manager, the price displayed on the shelves "reflects the prices AFTER the core charge discount." This is NOT how core charges are handled in other stores. As such, it is a blatantly deceptive practice.For example, if you purchase a car alternator from a local car store, the price reflects the price of the item... PERIOD. If you return a 'core' unit either at the time of purchase or subsequent to that purchase, the refund due is provided AND the new receipt reflects the core charge rebate. My receipt from my purchase today DOES NOT REFLECT THE TWO $5 CORE CHARGES I was supposedly given.The manager tried to pass off the practice of a core charge being a Virginia state requirement (and thus the customer should assume this is 'normal') but he admitted that nothing reflecting such is posted in the store, on the receipt, or was verbally provided during the purchase transaction. If this truly was a Virginia requirement I am sure there is REQUIRED DOCUMENTATION within the regulations that the store management should follow.I will NEVER darken the threshold of a Batteries Plus store again. AND I will do everything I can to inform my friends, neighbors, and co-workers about Batteries Plus' deceptive practice. Additionally, I will share this experience via every social media outlet I have access to.
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September 2023 by Ana Marie Ross
Makayla was super helpful in replacing my lifetime watch battery! She's very patient and had great customer service. Thank you!!!
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September 2023 by N. M. Beck, III
You need it and they have it. Knowledgeable staff is their secret power.
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September 2023 by adrian dixon
Very good service and decent prices.
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September 2023 by Frank B
Friendly & knowledgeable staff, several selections for cellphone power cords at reasonable prices.
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August 2023 by James Hull
Batteries Plus Store # 849 in Norfolk, Virginia uses deceptive pricing to ripoff customers of their $5 core charge. Per discussion with the sales person and the manager AND a follow-up phone conversation with the manager, the price displayed on the shelves "reflects the prices AFTER the core charge discount." This is NOT how core charges are handled in other stores. As such, it is a blatantly deceptive practice.For example, if you purchase a car alternator from a local car store, the price reflects the price of the item... PERIOD. If you return a 'core' unit either at the time of purchase or subsequent to that purchase, the refund due is provided AND the new receipt reflects the core charge rebate. My receipt from my purchase today DOES NOT REFLECT THE TWO $5 CORE CHARGES I was supposedly given.The manager tried to pass off the practice of a core charge being a Virginia state requirement (and thus the customer should assume this is 'normal') but he admitted that nothing reflecting such is posted in the store, on the receipt, or was verbally provided during the purchase transaction. If this truly was a Virginia requirement I am sure there is REQUIRED DOCUMENTATION within the regulations that the store management should follow.I will NEVER darken the threshold of a Batteries Plus store again. AND I will do everything I can to inform my friends, neighbors, and co-workers about Batteries Plus' deceptive practice. Additionally, I will share this experience via every social media outlet I have access to.
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August 2023 by Roy Gad
This place is awesome! Phillip & Makayla were a great help!
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August 2023 by James H.
I recently purchased two batteries from BatteriesPlus, store #849, in Norfolk Virginia. Each one of those batteries cost me about $50. Before you, too, make a purchase at this store I want to share with you my buyer's experience and hopefully prevent you from getting scammed like I believe I did.If you walk into the store you will see what you will believe to be the battery's purchase price posted on the shelf. For the sake of an example, lets assume that price is $50. When you get up to the counter to pay for your battery the sales clerk will probably tell you that the price listed on the shelf for your item is the cost AFTER a "core charge" discount is applied for turning in an old battery. The clerk may even then tell you that the "real" price for the battery you want to buy is $5 higher because you didn't bring in an old battery. If you pay the higher -but unpublished- price you just got scammed into paying $5 more for an item than the store's advertised price. That is a 10% profit for the store... and none for you.But there is more. If, instead, you bring in an old battery thinking that you will get a "core charge" credit for it, you might want to think again. When you get to the counter to pay for your item, the store clerk will probably tell you that the $50 price listed on the shelf for your new battery is the discounted cost AFTER turning in an old battery as a "core". If you give the store clerk an old battery thinking that you are getting a $5 "core charge" credit for it you should realize that you just got scammed. You just paid the full advertised price for your battery and did not receive any discount for the old battery you just turned in. That is a 10% profit for the store... and none for you.But there is even more. If you buy a new $50 battery and turn in an old battery thinking that you will get a $5 "core charge" discount then you need to check your sales receipt. If there is no record on your receipt for having turned in an old battery then you just got scammed. Without a record on your sales receipt you have no way to prove that you gave the store your old battery. You just lost a $5 value because you didn't receive anything tangible in return for giving them your old battery - regardless of the price paid for your new battery.And one more thing. If you turn in an old battery and don't see a recorded entry on your sales receipt of having done so then you just might have gotten scammed a second time. The store can then take your old battery -which would now would be untraceable because there is no record of you having turned it in- and sell it for scrap. Scrap batteries are quite valuable because the lead in them can be recycled to make and sell a new battery. If the store gets $5 for every scrap battery they turn in, THEY get the $5 recycling credit AND a receipt for having done so. That is another 10% profit for the store... 20% in total... and none for you.So my recommendation for you is this if you ever make a purchase at BatteriesPlus store #849 in Norfolk, Virginia: Demand to know what the purchase price for a new battery really is and ensure that it matches the advertised price on the shelf. Demand that your sales receipt shows a separate and itemized entry for any old battery your give them as part of a "core charge" discount.
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August 2023 by Ana Marie Criss
Makayla was super helpful in replacing my lifetime watch battery! She's very patient and had great customer service. Thank you!!!
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June 2023 by Backyard Magic
Good range of batteries and bulbs. I was looking for AAAA Duracell and couldn't find it anywhere except here. A bit pricey as compared to online but it's okay . The lady at the sale counter was very informative
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June 2023 by Debra Burrell
Excellent service, even for something as small as a battery change for my digital watch. Highly recommend them for going above and beyond.
