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January 2024 by Prodx YoungMog
Today Was Just Simply Amazing! My Sales Rep, Chandra Ponds, and the Entire team was amazing! My Son Just Purchased his first car at This Dealership! I personally would Like To say Thank You Ms. Pond for your service , as well the Whole Team! It’s truly been a Great experience! I highly recommend anyone that’s in the Market A Car, Visit Banister Nissan of Norfolk!
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January 2024 by Esteth Marie
First time ever being here came in for a recall and also to have some things checked on my car for state inspection. Let me tell you from the moment I arrived to the moment I left everyone that attended and assisted me was amazing so helpful and sweet. My service person Sean was the best he helped me out so much saved me so much time. I really appreciate him and how insightful he was about the things my car needed done. I even told my husband of how great everything was and that we are returning to get all our cars work done there.
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January 2024 by Ris Hall-Blow
Terrell and crew were a blessing to me. They made sure that i left with the car perfect for me. They were understanding and did everything possible. They even remember my name when i returned. EXCELLENT service.
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January 2024 by Hazel Mccall
Terrell, Eugene and crew were the best of the best in the 757, made my experience with purchasing my vehicle as painless as possible. Terrell had me sold soon as I sat down. The atmosphere was very welcoming even after a long day at work! We laughed the entire time ? ? ? Thank you all
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January 2024 by Courtney McPhillips
Sherard and crew were amazing with helping us find our dream car. He listened to our needs and made sure our car was the perfect fit for our future family. The Nissan crew worked with us to find a deal that matched our needs. We are very happy with our purchase!
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January 2024 by Tasheta Dixon
Our salesman Marc Petit-Homme was Amazing! From the car lot up until the signing and everything in between he did a great job. We didn't feel pressured and most of all he was very upfront about every question we had.The entire Banister team was so welcoming and so helpful.I would 1000% recommend them. We couldn't be happier with our new addition!!
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January 2024 by Vivian Morning
Terrell, Eugene and crew have the Best Customer Service! They made purchasing a vehicle exciting! They kept my husband and I in the loop of all transactions at all times! I would recommend their team to all! Happy Holidays! I’m definitely walking off this lot Happy!
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January 2024 by Ronda Giorlando
A quick oil change place told me they couldn’t perform an oil change on my 2023 Rogue because of a recall due to a faulty oil pan and fitting design. I am not from this area and wanted an oil change before driving 16 hours home. The technician I spoke to checked my VIN for any recalls and luckily there were none. I was able to make appointment that fit my schedule. On the day of my appointment I was able to wait while the technician, India and the team, performed all inspections and maintenance on my car. My car was given the okay and I’ll be heading back to New Orleans knowing that my car is 100%. I would recommend Bannister Nissan to anyone needing any automotive service.
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November 2023 by Mikayla Sayle
I walked into the dealership with nothing but faith and hope considering my credit situation to get approved for a vehicular. With the assistance of Angie Freeman and Jean Castel, they are truly GOD SENT. I was comforted and walked through the process very seamlessly. I was in complete awe at what they were able to do for me. Super thankful and grateful for the banister team, the process was the smoothest car transaction ever. It was almost too good to be true. If you’re looking for a place to walk through the car buying process with someone you trust and feel comfortable with, the Banister environment and experience was 10/10!!
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November 2023 by 4 Dexo
Overall great experience even though it was a long process for us. We completed the he process with great cooperation from all of the staff found the perfect car for me and my girlfriend. Highly recommend and Ms. Chandra. We really appreciate them and working with us.
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November 2023 by MJ Klages
Banister Nissan of Norfolk is WONDERFUL! I am sitting in the showroom waiting on an oil change for the SECOND 370Z which I have purchased from Jean. I love the dealership, love Jean, and love both 370's that I have purchased. Salesman Jean (Castel) & Owner Loyalty Manager Angie (Freeman) are the finest folks with whom I have ever had the pleasure dealing. They never forget you and are just so kind and pleasant. And the Service Department is great too - they take GREAT care of me too. The entire organization at Banister Nissan of Norfolk are like a family and NEVER fail to make me feel welcome into their world. I just love 'em all there!
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November 2023 by Jenfer Hutt
I’ve recently purchased a new truck from Banister and was very impressed with the service I received from my salesman Pedro Caro. He was patient, kind, and found me a vehicle in my budget that I was happy with. I have sense referred him to a family member and friend in search of their new vehicle. Buying a car and the financial obligation associated with it can be stressful. Pedro Caro’s patience and dedication greatly eased my concerns. If in need of a new car, I highly recommend going to see Pedro at Banister Nissan.
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November 2023 by Fabian Tavio
My wife and I were car shopping and so we went to Banister Nissan, just as we are looking Pedro Caro came to help us. Glad he did cause he knows cars very well and super knowledgeable in Nissans. If you’re looking for an honest salesman which is hard to find go ask for Pedro.
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November 2023 by Michaela Kuron
Five star review is strictly for the sales agent, Dee Delaney. She was very friendly and professional while not being pushy or overbearing like some sales representatives can be. She listened, accommodated my children and was the only person who seemed to be on top of things during my time there. Financing was extremely SLOW in comparison to my other experiences. I felt like they drug their feet and required a lot of prompting. I negotiated new tires into the purchase and getting that appointment with the service department also required a lot of leg work from myself and Miss Dee. I think that process could have been communicated better but the actual service was expeditious. Overall, not a terrible experience. I would recommend Dee to anyone.
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November 2023 by Ashley Stewart
Had a great experience getting my Nissan with my salesperson Chelsea. She was very patient and understanding. Will be recommending friends and family here!
