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November 2023 by Amelia M.
Well to start off with, I've been with a numerous amount of phone companies in my time. I've been with Ntelos, StraightTalk, and T-Mobile. But I decided to wing in on a different approach to remain a user of the cell phone industry. I wanted a change. So my last company was with T-Mobile and I wanted a new phone, something better than the previous model I had already had, which was actually continuous on a 2 year payment plan. I also had not finished paying off the phone. But I was in a rush, I was almost done but was eager to expect something different. I called AT&T, because they were the current owner of my current job, Cricket Wireless. I called this location and immediately, the representative says I have something for. That quick effortless response was unbeatable. So I go into the store, and he already talked me into switching. Got me the best phone I ever had in my life, and did it all without an excessive down payment, he treated me as if AT&T was about to offer the world. Now, I can say I am honestly happy because of that very day and the associate from this store completely changed the contrivance unpredictably. This associate was the absolute meaning of highly regarded as I am completely gratified with my service. This very day changed my life and all it took was a step forward and I truly thank AT&T and what endeavors they had done for me. If they do much more for the community, I would not be surprised because they seem to only be of helpfully. I also enjoy working for their company Cricket Wireless, which I've been for a year now. Who also does much for the community. Go, AT&T!
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August 2023 by HardWork Dedication
Used to be a ATT Customer but finally decided to change carriers. The others are not much better, but at least they care more about their customers.
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July 2023 by Peggy Marino
Neal was very helpful and patient and tremendously.friendly.
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January 2023 by BrokeBoiJD
The best location for ATT in the area. The manager here ALWAYS goes out his way to help me with my problems. Come here to transfer companies or get products. Everyone here is cool and very helpful. Dedicated 3 hours helping me get credits I was owed after bouncing around different departments
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October 2022 by ngc50
Neal was extremely helpful, answering all my questions over the phone before I even came in. Made upgrading my phone and signing up for a plan easy. Very professional and efficient.
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August 2022 by DONEbyMADDIE Gamer
Neal and Teryike where wonderful! Was having problems for two months not being able to use three phones I was paying for. There was a mix up on someone's end with black listing and wronging the problems of stolen phones and these two solved it in minutes comapared to the 5-6weels of people passing me through phone numbers trying to find a person to solve the problem. They where wonderful and even helped me get my CNA discount! It was fast and easy. Way better then hours to weeks to a month on the phone trying to solve the problem.
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July 2022 by Jenice Rega
Neil is an asset to your company. I haven’t seen customer service like this in a long time. Multi tasking. Attention to detail and continued to assist even after closing time. 10 stars for me.
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November 2021 by ashley bost
Everyone helped out to make sure we were satisfied. Great customer service. The wait wasn’t long. The store manager made sure our experience was a great one. I recommend this store to anyone ESP if you are time sensitive.
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September 2021 by Chio S.
Att trade in program is a SCAM!!! Don't do it!!! I was promised $700 for my apple iPhone XS Max in mint condition. Trade in took 3 months to complete and $700 ended up being divided in 30 months installments - $23 a month credit LMAO! What a joke!!! I got robbed!
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June 2021 by Jarrett Nelson
Leela has by far been the best agent I have worked with at AT&T, she is super helpful and keeps everything to a professional standard. She had all the answers to any question I had with ease and was able to get any problems I had done ASAP I would definitely recommend this store to anyone looking to come to AT&T in Virginia
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June 2021 by Stephanie Moses
Wonderful customer service! So friendly and amazing helping me!
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March 2021 by Lisa Shipp
Leela (store mgr) is the best!! Very professional: polite, knowledgeable and patient. No wait time at all. And, co-worker Thomas is excellent as well. ?
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March 2021 by Quintin Lewis
Alexandria was Worst person ever an it was my worst experience ever... no ⭐️ but it’s making me put one
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March 2021 by Bryan Epps
I am so beyond satisfied with Ms Juanita Customer service!!!!!! I really wasn’t expecting to leave out of the store with the iPhone 12 but I did she worked very hard to get the job done and she has a whole lot of personality definitely Going to return to buy my accessories and I would like to deal with her only!!!?
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March 2021 by A Shine
All I have to say is Leela was the best representative of ATT&T I have ever come across and I’ve been a customer a few years! She was welcoming and ready to help she listened she offered things to make my plan better and get more for my money. She is a true asset to this company and she is unmatched. Such a breath of fresh air after the experience I had the day before at a different location. Keep up the great work
