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March 2024 by Torrey Mosher
Most unprofessional tow company ever seen. This place is operated by crooks. Was litterally threatened and had to call police because of KJ who works at the lot threatened my 17 yr old son and I.
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February 2024 by Kaitlyn Abbott
Car was towed after being parked for less than 24 hours and then when we arrived to retrieve the vehicle they made us wait for multiple hours and kept putting off their arrival time.Also, they’re in violation of the Virginia Code they have posted, “in pursuant to…” by overcharging. Not actually affordable, contrary to the business name.
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February 2024 by Austin Abbott
Not very affordable
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February 2024 by The Jones
I'll update it anything changes.....They towed my car from my son's new apartment off base. He picked up my car and then days later had a police officer show up at base claiming he had committed a hit and run. Police claim a woman went to pick up her vehicle from tow yard and it was damaged. Tow company told woman my son hit her car despite there being no damage on my car. I requested any evidence such as video, but have been refused. Seems shady. Maybe this public post will get a better response. I'd just like to see the video or whatever evidence they claim to have so I can make sure this woman with damaged car in tow company's custody gets compensated by the person responsible.
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January 2024 by Locs and Nails DIY Beauty
If I could give them less the one star I would. They came to our private parking lot. Towed one car and came back and attempted to tow mine. The same excuse on all of these complaints saying no decal. But they work for our lease company so all it took was a call to see my car is registered to that spot. But they have no interest in that . They are stealing cars. My landlord also said they informed them of my vehicle in 8/2022. I told them it was my car parked in my spot and they laughed and said call the cops. They are called Affordable because cars are free to them. Needless to say they left mines alone.
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January 2024 by Hannah Perry
This company is horrible. The lady who is supposedly the “manager” doesn’t know how to do her job or handle business in any capacity. The rudeness I encountered was on a new level. Affordable towing is in the business of unprofessional behavior.This is the first negative review I’ve ever written bc of how horrible this company is. I was polite and calm the entire conversation letting the “help”line know about my situation, nothing but a disgusting attitude.
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January 2024 by J'Delle Setorie
They stole our car. Worst service ever. Professional extortionists
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January 2024 by Walang Mata
THIS BUSINESS HAS THE WORST EXCHANGE EVER!! THEY DO THEIR BUSINESS OUTSIDE IN THE PARKING LOT AND NOT IN THE OFFICE. ITS NOT PROFESSIONAL AT ALL! AND THE PRICES ARE INSANE!! $220 TO GET YOUR CAR BACK!! ITS RIDICULOUS!! I ASKED HOW THEY KNOW WHICH CARS TO TOW? THEY JUST SAID WHATEVER CARS THAT DO NOT HAVE THE PARKING STICKER. AND I SAID THEY COULD'VE ATLEAST GAVE A WARNING OR LEFT A NOTE SAYING SOMETHING LIKE THAT!! AND HE ANSEERED WELL THATS JUST OUR AGREEMENT WITH THEM!! THATS RIDICULOUS CAUSE EVEN THE PARKING MANAGEMENT AGREED THAT THEY SHOULD'VE WARNED THE CARS FIRST!! I WOULDN'T HAVE MIND IF THE PRICE WAS UNDER $150 BUT $220 IS TOO MUCH!!! ITS CRAZY MAN! THIS BUSINESS IS GREEDY!!
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January 2024 by Andrew
Unprofessional hung up phone mid conversation, sounds like the guys waking up from a nap answering phone calls. Says it will take 2 hours for a tow but are quick to come tow ur car if u have no decal. Highly do not recommend.
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December 2023 by Kari Meech
Worse towing company ever , the man lied and stated no black ppl ever worked here and I know I spoke to a colored lady pertaining to my truck as well as they broke my gear shift stealing my truck from out of a visitor parking spot no one has reached back out to me about my claim I’m looking into suing them
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December 2023 by Autumn Jennings
Unprofessional, was put on hold each time I called, was not given a time frame, was not aware of credit card fee. Will not use again.
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December 2023 by Ariel Andrada
This business is absolutely horrible. My husband’s vehicle got wrongfully towed— claimed they could not see a parking decal on his windshield but it clearly had one. The person we spoke to on the phone claimed,”It’s a bit difficult to see in the middle of the night but we didn’t see a decal so we towed it.” Sounds more of a personal problem to me. Upon arriving to their Norfolk Cromwell location, a lady was cleaning outside and ignored us and went right into the office. My husband called the office number back and the guy literally told us to ,” Yell at the window until someone comes out.” So my husband tried to call for someone and after 3 minutes we were greeted with a lady that snapped at us that she had saw us and to give her a minute. Ridiculous. Praying we never have to encounter these horrible people or business againREVIEW UPDATE 12/12Upon leaving for work in the morning, my car was missing. Surprise, surprise, this company wrongfully towed my car. A couple months back, they did the same thing to my husband’s car (thus, the review above.) I was very respectful and polite because I already knew the whirlwind of a rollercoaster this company was going to put me through. Sad to say, they have not improved on their communication skills nor their customer service.I had to pay a ‘discounted’ fee to remove my car from their lot despite the fact that I had a decal— they claimed that it wasn’t located in an easily visible area. The same excuse they used when they towed my husband’s car. The shenanigans from this place is a complete scam. Don’t trust anybody that works hereService: Car towing
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December 2023 by Monique Washington
the business in unprofessional the rep said the business opens at 8 im still here waiting for someone at 830... the man then chanfed his story .. they are trying to steal my car!
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December 2023 by Monique W.
the service is trash!! they have hours posted and the are not here service is trash. i have to be at work and no one is here... they stole my car
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November 2023 by Erin Brinkley
The workers at the actual tow service were very nice but when I called the help line to ask about my car still showing as stored afterwards the woman who answered was extremely rude and zero help despite me being calm and polite
