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July 2024 by Trevor Dutton
Friendly fork lift operator. Expect to have to assist even if you are a “no touch” truck driver. Many other workers there, but don’t expect them to assist in unloading freight. It’ll be you and the fork lift driver, that’s it. The guy in charge is not very friendly and just drives off before unloading even begins. No dock. Chain and hook to drag crates off(that’ll be the driver’s job, chaining and hooking crates). Expect to get sweaty and dirty. Don’t plan to take a minute to clean yourself up and catch your breath, as more than likely the unfriendly guy mentioned earlier will rush you to move and leave because he has something important to do. Before you get there, expect to get pestered and nagged about what your ETA is, even though you may even get there over an hour before what your delivery appointment time is. Don’t be surprised if a train blocks the roads in that area for over an hour.
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August 2023 by Allante Trotman
Great place for people to find help moving in or out moving back to the country no problem moving out of the country no problem academy Van & storage is here to help
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April 2023 by Trey Shackelford
Did a great job. Packers and movers were efficient and always on time/ahead of schedule.Super understanding any time we added something to the move or needed something back. They did a fantastic job! Thank you guys!
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March 2023 by I O
The crew was awesome but whoever makes the phone calls is rude and unprofessional. Giving out bad time lines and then being condescending on the phone about it. Tatnishes the process. Get properly customer service trained representatives Steve.
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May 2022 by Courtney Puyear
They were quick and organized. They really didn't have a lot to pack. They seemed a bit disappointed at the size of the Job. Almost like they get paid based on how much there was to pack. Apartment is very small so I only deducted 1 star for some small damages caused by moving my furniture around. Had 2 areas on walls that were damaged but I understand it's a tight space to move stuff around. I didn't notice it until after movers had left and I started painting. Thankfully my apartment is renovating all the apartments anyway so I won't be charged.Just make sure you really take a look at your place for damages before you leave if you think your landlord is going to give you a hard time.
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May 2021 by phillip bugg
I have no complaints
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April 2021 by Brad Pendock
Everyone was on time and ahead of schedule.The packing team was gentle with our stuff and efficient. The moving crew had great work ethic and did excellent work at my house. I was very pleased with all of their performance and care. This was the best moving company we have had in our many years in the military. Thank You! Hopefully the delivery goes just as smoothly.
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November 2020 by Amy Hutchings
Driver and movers on site were amazingly good. Communicative, efficient, and willing to go above and beyond.The desk jockeys were simply awful to work with though and made this the worst of six successive Navy moves for me.1. Was given a move date literally the day before delivery, and after repeated emails from me over weeks requesting an expected delivery date. Thank God I kept the emails so I could get last minute support from my CoC.2. The "manager," unable to see the logistics, set irrational limitations on simple services freely offered by the driver and movers within hours of their arrival, the refusal of which cost me in increased time and their own company in increased labor. Apparently, the refusal was an act of spite because they felt underpaid in the updated contract.3. After we finally got everything done the hard way anyway, the poor driver was required to have me contact a "dispatcher" to verify verbally that my possessions were delivered. I had already signed all the standard moving paperwork with no discrepancies, so apparently they don't trust their drivers? She was needlessly and aggressively rude and pedantic with me, so I can only imagine how drivers are treated.It really is a shame, because the folks doing the work were awesome. Very professional, neat, quick, and friendly.The company operated like a division where the blueshirts have outstanding level of knowledge and work ethic, but the khaki can't tie their own shoes and don't understand their own instructions, yet they try to micromanage processes and procedures anyway. Then they get frustrated at what is functionally their own failure to either develop in rate knowledge or listen to SMEs.
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August 2020 by Marissa Baxter
The first group came and packed the house up. Super nice ladies. Next was the men that did the moving. It seems they didn’t try AT ALL the not hit the walls. Like f it I guess right. We had so many holes and trim ripped off. Our door into the house looks like someone was trying to knock it down. There was some miscommunication and they took something my husband wanted to keep. So they are looking for hand outs. I have called and left 2 VM already asking about a phone Number to who has our home goods so we can get an ETA. Last time I called it was still in VA and they can’t seem to find someone to bring it to HI. We have been here a month and moving into our home without our stuff sucks.
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August 2020 by Jacqueline Hicks
We moved back to the states after being stationed overseas, this company was AWESOME! I cannot speak highly enough the office contacted us as soon as our shipment arrived and the crew that unloaded our stuff was amazing, super efficient and friendly. We highly recommend.
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July 2020 by Michael M.
If I could give negative stars I would. This company was very rude and unprofessional. They told us two days before they were going to start out of CONUS move that they were not going to be able to support. Highly recommend that if the military books through them you have it switched. They over surveyed our move. Specifically last year when we moved the ticketed weight was 10000 and now we are placing 1/2 of our stuff in storage. When they surveyed they said 14000 lbs and they wouldn't support and the surveyor was very rude when he came out and wouldn't have a honest discussion with me.
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May 2020 by Dion Davis
Great customer service!!!!
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April 2020 by Theo Jackson
they are organized
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October 2019 by Mara Baxter
The first group came and packed the house up. Super nice ladies. Next was the men that did the moving. It seems they didn’t try AT ALL the not hit the walls. Like f it I guess right. We had so many holes and trim ripped off. Our door into the house looks like someone was trying to knock it down. There was some miscommunication and they took something my husband wanted to keep. So they are looking for hand outs. I have called and left 2 VM already asking about a phone Number to who has our home goods so we can get an ETA. Last time I called it was still in VA and they can’t seem to find someone to bring it to HI. We have been here a month and moving into our home without our stuff sucks.
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August 2019 by A Hazzle
So they came by and had specific instructions on what to move, I was helping out a friend by letting him move his stuff from my place. So they came over and got his stuff, but also took about 300 dollars worth of my stuff and when I call to ask about it they said they didn't move any of my stuff. And they will not let me come and look through it either. This company should never be trusted. Full of thieves and crooks that only care about making money the government and the people that work for it. Hope this saves someone getting their stuff stolen/broken in the future. NEVER use this company.
