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June 2024 by Charlotte
I went in for a loud noise in my front end, paid $$75 for a diagnostic test, which showed I needed struts and a whole bunch of other things that Would cost over $2000 even with my AAA discount. Took My vehicle to someone else that did not find half the things listed on my AAA summary, I walked away paying only $350 and the the noise is gone
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June 2024 by Jamey Racine
My daughter and friend were traveling and heard a noise from the front of her car. They drove it to a aaa since we are members and apparently nothing was found. The girls were charged a $ 100 for a diagnosing fee according to what was relayed to my wife by a service person.
I read the entire website and see no mention of a diagnosing fee. If this is how aaa treats it memebers i see no need to have this service. Is it posted and do your customers sign anything agreeing to such a fee prior to service?
Very suspicous 2 young girls and a deaf dog were charged $100
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May 2024 by Tyler Sherman
Was told 4pm completion time for a state inspection on a vehicle. Arrived at 4:15pm, job was not completed. When calmly expressing concern to the desk attendant on duty, the excuse was that the time promised didn't matter and that the inspector that promised a time was on lunch. Who takes lunch after 4pm at a shop that closes at 6pm?
The combative and aggressive desk attendant didn't even so much as offer an apology for the errors, regardless of the fact that this conflicted with work scheduling. He didn't even share his name. I would highly recommend people avoid using this location, as it seems customer service is not only unimportant but not considered whatsoever.
When calling AAA to file a complaint I was informed this is an independent shop, even though their brand is all over the building. Keep that in mind too, AAA doesn't feel they have to hold the employees here accountable for poor service.
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May 2024 by myra ndiaye
Guy wasn't very helpful on my visit he acted as if I was disturbing him
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April 2024 by Paul Davis
The price to replace rear brakes on my car was higher then the dealer
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April 2024 by Alfreda Quick
Outstanding and superior service.
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March 2024 by Nathan Vaden
Staff is very pleasant and helpful.
The customer is taken care of fast and efficiently.
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February 2024 by Nancy Johnson
Very good customer service. They keep you up to date on vehicle progress. They are more accessible than the dealership with quick turnaround. I have had 3 major services there in the last 6 months with no issues: camshaft adjuster & coil replacement, upper catalytic converter replacement, and full tune-up (spark plugs, wiring & coil, etc.) on my Hyundai Santa Fe Sport.
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December 2023 by Tami Augustson
My alternator went out and just about every mechanic other than dealers are closed on Saturday now so I took it to AAA. He said they would have to check on the part but they close at 12. I explained that my mother uses a power chair and that was the only vehicle with a lift to take her places. He said no promises but he would do his best and was able to locate the part. About 2 hours later I was on my way. Very friendly and on the ball.Thanks for being open when it counts!
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November 2023 by Dayna Arnold
Fast work, and they don't try to get unnecessary money out of you
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November 2023 by SusanT Pollard
AAA needs to train their staff, as this IS A MEMBER organization.
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October 2023 by Rebecca Harris
Very professional
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October 2023 by Dee-Jay M
Went in because I was having car troubles. I thought it was my transmission, they charged me $130 for a diagnostics then had the car all day call me twice and told me they couldn't figure out what was going on. I told them to keep it and try to figure it out. They end up calling me back several hours later to tell me they finally got the car to trip the codes and told me I needed a new transmission, $6,500 I thought to myself let me get a second opinion after talking to a couple of people took it to another shop which the diagnostics was free, they told me I didn't need a transmission and they are not going to sell me something I don't need. Highly disappointed so hard to find trustworthy mechanics these days never going back again.Service: Transmission
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October 2023 by abbottrm85
Guy at the counter is EXTREMELY rude and couldn’t care less to listen to you. Cuts you off while you’re talking.
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September 2023 by Tristin Clark
Rude staff when in the phone. I've gone there for service a couple times, but my experience has gone down with every visit
