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May 2022 by K N
Pharmacy people are always so pleasant! Great customer service! Much better than other locations!!!??
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January 2022 by Maya S.
As tough as times are right now, finding an at home Covid test is near impossible. What makes it worse is rude staff barking, "no that's why we have signs posted everywhere " upon requesting one. Sorry but when I'm trying to hurry home to a sick family the last thing I'm doing is reading their poorly posted and poorly placed signage. Be well .....but not with the help of this Walgreens!!
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December 2021 by Mama B
This is the only Walgreens I go to. The staff is always friendly especially the pharmacy. Just wish they carried Peach Snapple still ;) lol
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November 2021 by POP 2021
Pharmacy people are always so pleasant! Great customer service! Much better than other locations!!!??
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November 2021 by Michael Amis
Hit and miss, but more miss than anything. From the pains of calling to talk with a pharmacist, to sitting eternally in the pickup lane, to being told repeatedly that your prescription will be ready in 10 mins over the course of 45 mins while you’re waiting in the store…. It’s a “meh”
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October 2020 by Danielle D.
I have a complex med regimen, so I often feel I'm constantly @ the pharmacy, and I definitely have LOTS of experience with the range of customer service experiences one might expect @ a pharmacy. Let me say this: The folks staffing this pharmacy are AWESOME. They greet me personally and are never too busy for my questions. They work hard to make sure I can get things rapidly when I'm unwell. They interface with my insurance company when there are problems/billing issues/miscommunications. They are thorough. They are kind and courteous. They are never rude, impatient, lax in their responsibilities to the customer, or otherwise compromised. Honestly, I think much of this comes from the top: The managing pharmacist and the other lead pharmacists are truly just very kind and professional, and I see them treat their supporting employees really well, too. I had been going to the CVS across the street, just because I'd been using CVS since I'd moved to VA 5 years ago. The difference between the CVS and this Walgreens is a complete 360. So glad this Walgreens is my home pharmacy, and I'll be happy to patronize them for my entire family's needs for as long as we live here in Newport News!
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December 2018 by Anthony Sam
Very good service
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June 2018 by Rebecca S.
Love this pharmacy- little tip, if you already have a pharmacy account, and you call with your phone number on the account, they quickly know you're probably calling about your prescription. No waiting until they go through all the departments to push "5" or whatever it is. Pretty awesome technology right there. Only reason for the 4 stars is my prescription was supposed to have 6 month supply but because they were on back order it was only a months worth. I was confused and had to call and ask. I wish they communicated that to me so I wouldn't have to worry what happened.
