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February 2024 by J C
Upon entering the store I was noticed multiple times while employees walked around aimlessly. Then customers who entered behind me were assisted.Finally when they asked why I was there they were irritated to help me because I purchased my new devises from Samsung directly. The store manager at the time "shooshed" me and M to say you guys can handle it. Then he approached 2 females as boasted enthusiastic about vacationing in Las Vegas and how he gives certain individuals different types of attention based on what they had to offer.Once the females left the store he was nowhere to be found.EXTREMELY UNPROFESSIONAL !!Another employee had their children present in the work place. That were running around vigorously not attended by any adult interrupting all conversations being had about the inability of the employees to even attempt to figure out my "Samsung problems". I guess Verizon employees are only trained on Apple products?Being I didn't purchase from Verizon and they didn't receive their commission they were helpless as I ended up an answering all my own questions.Being treated this way ignored and rushed out of the store makes me want to cancel my (3) PHONE AND FIOS PLAN EVEN THOUGH I HAVE BEEN A CUSTOMER OF 15+ YEARS.ABSOLUTELY AWFUL CUSTOMER SERVICE.
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February 2024 by Susan Eacho
Sara was helpful & very patient with us as we learned new technologies.
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February 2024 by Tayah Thompson-Smith
The entire staff were extremely helpful, warm and welcoming. They made sure that my experience trading in my iphone for an upgrade was smooth and made sure that the process was done efficiently. I would recommend this specific Verizon store for anyone in the Hampton Roads area looking for their services. Thank you specifically to Josh and the manager!
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January 2024 by Ryan McDonald
Manager and staff are amazing, professional and very knowledgeable.
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January 2024 by Rachael Ray
This is in response to the owner of Verizon, who replied to my review reflecting at Monticello Verizon in Williamsburg, Va. After leaving that review (I left it under that branch because it is a corporate branch). I drove 45 min to the corporate Verizon store on Jefferaon Ave. I was giving one last effort before I filed an arbitration claim. While on the way there I spoke with yet again another CS representative on the phone in regards to trying to find any resolution to what has already cost me hundreds of dollars out of pocket, over $1000 of lost funds, 18 hours of time documented with names and times of this entire process. Asurions CEO cared enough to call me while I was on the phone with Verizon CS. He confirmed what what quite a few of your managers and customer service representatives had already admitted to. I was completely lied to numerous times. I had unauthorized charges added to my account 3 times by Dwight and others in CS. I had a branch manager shocked and apologize as he had committed "fraud." This charge that was removed was magically added back to my account twice. Hanging up with the CEO of asurion, verizon CS on the phone (now in the parking lot of verizon).Said I would walk right in and everything was notated I would have a lender phone. Although he pushed for me to allow him to complete the transaction. I knew better. The assisted branch manager at this branch Kade spent 5 hours trying to make right what all I had documented and what my account even reflected. I was asking for nothing free and I was offered to go spend $1100 plus taxes from my personal money to buy a third party phone to add another line while being charged for my phone and line that had not worked for a week already. He was as upset as I was and the most competent and honest employee out of the 20+ I had spoken to in the week. He should be in a much higher role considering the lengths he went to try to justify to others above him what Verizon had done was fraud, unethical, and completely unacceptable and how much it had cost me. He should be making decisions as everyone else including loyalty department. Which Asurions CEO recommend I reach out to. I appreciate his efforts and when I left he was as angry and upset as I was. If you truly do want to make this an oppurtunity to be corrected based on the arbitration case that has been clearly one in which I will be filling, I am more than happy to do so. If other customers go through half of what I have. Verizon won't be around long. All calls are recorded so it should be easier I would assume for the owner to access all records as it was for Kade. I would gladly and very much appreciate a phone call. My name is as shown and my phone from your system has not changed. It took only a few hours and on a Saturday the CEO of Asurion called me, that showed he valued Verizon customers more than anyone in your company I have dealt with besides Kade. I would love to calmly and Respectfully have a conversation where anyone can justify how the countless things I have en ountered is in anyway how you want your company represented. Kade could not either and apologized repeatedly, but agreed this is absolutely in no way right what I have been through. I am choosing not to use the names and all details here, but please do reach out because I have all of that documented. Leaving Verizon was something I tried my hardest to avoid. It was very clear by everyone besides Kade they did not care. I am in no way threatening you or Verizon, but an arbitration claim is something on my will happen this evening whether there was a response or not. If I receive a call tonight I may reconsider. This is a matter of not just myself, but for the older families who live on limited budgets and the people who may not have known to do what I did. Considering the struggle financially everyone is facing this needs to be known and watched out for. Please call me at any time tonight before 11pm Eastern time. Thank you.
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January 2024 by Pamela
Terrible. Went to replace an Iphone. After going there 2 times and half a day wasted, the account was so screwed up. Added a line that wasn't needed to get a "free" phone. Put insurance and extra storage on the "extra" line that is not even needed or activated.
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January 2024 by Kaitlynn Singer
It was BUSY yesterday, but I was seen in ten minutes. My phone was going in and out of SOS mode and then finally settled in and was not moving. Turns out it was because my SIM card was burned (fun fact: common issue in the iphone 11-13). They installed an eSIM (for free) and then I was on my merry way. I was grateful for the kindness shown even among the business.Also, another fun fact - this is the corporate location - so always make this your first choice.
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January 2024 by Janice Powell
So happy they’ve cut back on wait times with scheduled appointments. The sales staff are friendly, helpful and work really well as a team!I’ve been tolerating this location for over 20 years, dreading every experience; but my last few visits here have been outstanding. A very complicated but productive process getting our business account and devices upgraded to save money. Knowledgeable and helpful guidance from Bree and Cade.
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January 2024 by Rhonda Taylor
This corporate store is very happy to sell you products. After that? Forget it, no one cares to help you whatsoever. I spent 8-10 HOURS, two store visits over two WEEKS trying to solve a problem they were unwilling to help with. An employee even took my cell phone number and gave me his and promised to text with answers the next day. Did he? Of course not. Nordid he answer my five texts over the next three days. If I could give zero stars, I would. And if this is how they treat a customer of over 21 years with 6 lines, imagine how well they will treat you.
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December 2023 by Tammy Johnson
Had an appointment and still waited an hour. What's the point of an appointment if we still have to wait so long.
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November 2023 by Lynn Fox
Brooke went above and beyond for me today! She was extremely patient with me and took her time to help me get a new phone! I highly recommend Brooke for your phone services!
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October 2023 by Thomas & Tahnee Evans
When we arrived there was a 90 minute wait and that ballooned into an over 2 hour wait while we were there, staff was attentive and did their best to take care of everyone's questions, would highly recommend scheduling an appointment online in the future
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July 2023 by James Jacobs
Only come here is you have nothing to do for the day, they have zero sense of time and care very little about those who are waiting. You can check in and they will take other walk ins before you.
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June 2023 by Andrew Coz
Terrible customer service. My son picked up a new phone ordered through the Verizon app. Turn in old device at store was selected at checkout. The store would not take the old phone now Verizon just sent me a email stating my credit was cancelled because we didn’t turn in my old device. I also selected to have the store assist with the transfer to the old phone. They would not do that either. When a case was purchased at the store, the military discount was not given even though it is on the account as a veteran and my son is also in the military. Customer service through #611 was also useless. They couldn’t send me a box to return the old phone because I had selected to return it to the store. Then they told me they don’t recommend people select that option…. Verizon PLEASE DO NOT OFFER AN OPTION YOU DO NOT RECOMMEND!!!
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May 2023 by William Bernstein
My friend Raymond and I were just in the the Jefferson avenue location...the Hispanic girl at the front was rude and acted like she didn't want to help people...when that is her job and if she doesn't like it she needs to find other work. We also noticed partiality on the part of her and other employees there. We noticed six people wait and wait and finally walked out. I will be going to corporate as well as putting this on my newscast I do.