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August 2024 by Patrice Rickard
Unbelievable. Go to another store. Cash register not working & only one available. People s-l-o-w & constantly having to get instructions. SKIP THIS PLACE.
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July 2024 by Ashleigh
I don't often leave reviews, and especially not bad ones, but I really feel the need to add my voice to the chorus of warnings in these reviews. I needed to ship a large photo print to NYC for a recent gallery exhibition I was a part of and this store just happened to be close to where I work. First visit was awkward and unpleasant, the staff was stand-offish, but I've been in customer service so...I get it. Not exactly a fan of the how the woman who helped me spoke to me as if I were a child but, again, don't normally like causing a fuss.
The exhibition ended and I needed to send them a return label to ship my photo back. Important that I had to wait, because I originally shipped it as just the print in a mail tube, and the gallery framed it for me and now was sending it back still framed. So I knew that the cost would change due to the shape, size, and weight of my returning framed photo.
Decided to return to this store to process the return label because I thought it best to keep it consistent and, again, right by my job. I ask them to process a return label to email to the gallery to ship it back to me and had the dimensions and weight confirmed as the gallery had already packed it.
I was told by someone that they couldn't do that because they had to have the box for themselves. I tried to explain I couldn't get them the box, because I did not have the box, which was in New York. The point of me being there was that I needed the return label to send to the gallery to send me the box, as instructed and standard. She gave some half-hearted excuse and practically told me 'tough luck'. Clearly just wanted me to leave.
The gallery suggested I pay for the return label online, which I did and it was simple and - the best part - clearly do-able without me physically having the package. In fact, I got curious after reading some reviews and when I checked the pricing of my original package in the mail tube, turns out this store charged me an extra $10 for the same service.
Plus, I read some of the owner's replies to the reviews and it sounds like they, like their employees, don't know how to talk to people. Do better. Lose the ego.
So I'll end it with saying: you're better off doing it online and dropping it off, but NEVER at this store.
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June 2024 by Ronarldo Sanon
My shipper sent very high end merchandise to this store and the status of the tracking been stuck on label created for about month shipper tells me that 3 items were stolen from that store…
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May 2024 by Oheema DeVyne
***UPDATE AT BOTTOM*** I had a package delivered here because I thought it would be safer than getting it delivered to my neighborhood. Received confirmation my package was delivered, but no package. I was questioned like I didn't know where I was having my package delivered. Then I was asked to I even have a mailbox there, duh, only for the last year. I still have not located my package. ***UPDATE***
Jay is a Godsend. He went above and beyond to locate my package. Turns out my package was delivered to food Lion. (FedEx needs to tighten up.) He decided to walk there and see if they had my package. I give Jay 5 stars. He is the UPS store. So much Gratitude. He deserves a raise. This is not the first time Jay has had to step up, due to the incompetence of his colleagues. I was ready to take my business elsewhere, had he not resolved the issue. Jay, you are the epitome of SUPREME CUSTOMER SERVICE.
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February 2024 by Donna
In a hurry
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February 2024 by Andy Park
They were very helpful and efficient.
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December 2023 by Sephorce
Got there at 18:57. Closed. Posted hours mean nothing! Chaos reigns supreme! ಠ_ಠ
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December 2023 by Winnie Young
The two staff were polite, but this store was an absolute rip-off. I have used many UPS Stores over the years for mailing items and have NEVER been charged like I was at this store. I am so angry that I went through with the purchase at $125 to mail a box to Los Angeles and another $60+ for some bubble wrap and for them to pack the box. No other UPS Store has EVER charged me to pack a box and this store should be ashamed. I will NEVER use this store again and would suggest that you don’t either if you value your money. Very disappointing that I was in need to mail items to my home to move my father with me and to be taken advantage of like this. Just sad.
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December 2023 by D
They advertise services online that they do not provide at this location during their hours of operation. The staff have an indifferent attitude about being able to provide the service and the incorrect information on their website.
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October 2023 by Sarah C. Haendler
Service was polite and friendly, but I can't recommend going here due to the absolute ripoff pricing for supplies. My spouse went to this store to return some shoes purchased on Amazon, one of which needed to be shipped separately. To print the label and get a box totaled $22.If you want to use this location for shipping or drop off, make time for a stop at Target first, or plan to pay through the nose - this is obscene over pricing, I don't care how they break it down into "computer time" or "packing service."
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October 2023 by Juan Ramirez
I come to this store regularly, the staff are very polite and incredibly helpful. Haven't had any issues in the past two years with receiving packages as well as mailing returns. The staff always go above and beyond for customer satisfaction.
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October 2023 by Mrs A R
Been a loyal customer for a few years. The service has since deteriorated drastically. The owner at this location is very discriminatory, deceitful and, dishonest. She will close your box without warning and create a fictitious issue. Even worse-I’m always receiving mail that’s not mine so I can only imagine… Please go anywhere but here. They have low ratings for a reason! Numbers don’t lie!
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October 2023 by Jon Epperly
Website and storefront says they close at 7pm. Rushed over here to get a package out after work to find out they were closed well before 7. Wasted my time.
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September 2023 by Steve's affordable lawn Care. Willis
Doesn't open on time
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September 2023 by Amy Cunningham
Door locked and lights off before posted closing time
