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March 2024 by Cynthia smith
Best products and availability. Staff is friendly, knowledgeable, and always willing to assist.
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March 2024 by Lemika
Nice shopping center. It's close to other shops and Mall. It's also near interstate high way 64. There are many apartments, townhouse and industrial areas.
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March 2024 by Spider Webb
A very helpful lady helped me pick the right shade of CC foundation in Dermablend.
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March 2024 by Amanda Leigh
This store is AWFUL! Full of rude employees who just stand in the middle of the store talking and laughing. They don’t greet or ask you if you need help…I went up to an employee and received the nastiest looks and the worst customer service ever!I explained that I struggle with rosacea and my skin doesn’t like a lot of products and they all look at me like I have seven heads…so, i asked for sample containers…instead one woman hands me sponges…like that’s helpful to take the product home to try. I don’t like to purchase an abundance of products because my skin literally doesn’t like anything…and having to return them is a pain and extremely wasteful. So, I enjoy samples due to the type of skin I have. Which I also explained and they were still rude.Then she hands me the containers to add the product in myself, without labels…I stand there dumbfounded like “did this really just happen” and as she hands them to me she says “you’re welcome.” I walk away and shake my head…like she actually deserved a thank you anyway, after horrid service she provided.(Older white lady, maybe 50’s, with longer hair and a huge attitude)Really disgusted by this store. Sephora is so much freaking better than this place…clearly there’s an issue, since I’m not the only one who is making a complaint about how awful the employees are at this store. I even expressed my disappointment with the girl at the register and she didn’t seem to care…I’ll definitely never be back. Providing good customer service isn’t hard, you all just lack common sense and respect. Maybe get a different job if you are underpaid and hate yours so much.
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February 2024 by Bluedragon*680
Love ulta with with their products. Very cute!
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February 2024 by Gineff McKinney
Calling all Moms with teen daughters in the 757! You have to see Corrana for color matching for Fenty! She is amazing!!!
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February 2024 by Maia G
If I'm visiting, I do try to make it as infrequently as possible now. This location used to always be so nice, stocked, and helpful. Recently it's become more and more difficult to find anyone to assist since either A: They are specialty contracted under Mac, Clinique, ETC. so they don't completely seem to have an obligation to help if you are not in their contracted area, or B: There is always a congregation of staff somewhere and the poor girls at the register really seem to suffer from that, and I mean lines to the beauty bar every time I pop in now.As seasons change so do the employee temperaments, which I understand, but the inconsistency seems a bit unfair when you're representing a large beauty company. At one point, I had even thought I wanted to be a part of the beauty team, but my recent visits have shown my own graciousness of not following through completely.Any time I seem to visit the shelves are empty, or if you're on a search the store is so packed, and everyone seems too irritated to help you. In and out, as it seems. I'm not entirely a fan of big name beauty stores anyways, as it seems their individual locations vary so much with so little consistency they can't quite build a solid reputation.All in all, stick to the places you know have your cosmetics, but don't specialize in it. If you like drugstore makeup, definitely stick to non-beauty based locations like Walgreens, Walmart, Etc. I've seen better, cuter, and more consistent stock and releases from companies that collaborate with smaller beauty brands. Some indie brands are even being let into the space in these areas now.For at least this location, it is most definitely not worth the price-hike or time taken out of your day for the "Ulta"mate beauty experience.
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February 2024 by Nia Anderson
Rude worker! I won’t jump to conclusions and say that this young lady was racist but it was clear she did not want to help me. I asked her for assistance and she didn’t even turn her head to look at me while she was talking. Then proceeded to never get anyone to help me I waited about 15 minutes before I just figured it out on my own and purchased my things. I spend too much money DAILY in Ulta to be treated this way. On a softer note, the older lady with the blonde hair at the front was really nice but by then I was just ready to buy and go.
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February 2024 by Rae Stevenson
Stocked with everything you could need or want for beauty, skin care & hair products
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February 2024 by Prudence Moonbear
I just tried to shop here but, like another Virginia Ulta in Suffolk, the overwhelming stench of noxious perfume dominated the experience so I was unable to spend lavishly to my heart's content. I used to frequent Ultas in Texas and Nebraska but Virginia is on another level, planet, solar system. Perfumes aggravate asthma, migraines and can cause meltdowns with Neurodivergent people. They are the new second hand smoke. I know those thinking it's sexy say "Hey, we have to get our hormone disrupting pollution from somewhere!" well, you're right. Just please, a tiniest mist on the wrists without bathing in it will go a tremendous way to kindness or even better - let just a good shower do the sexy job! As for me, I'll shop elsewhere! Thanks for coming to my TED talk!
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January 2024 by R L
First, the store smells AMAZING! But if you need your eyebrows done, Codi is the young lady to see! My eyebrows are gorgeous after being done by Codi! Need your make up matched to the T? Robin is the young lady to ask for. She understood my concerns about my hyperpigmentation, she matched the make up to my skin so perfectly & effortlessly & she gave me valuable tips. I definitely recommend visiting the Newport News location. THANK YOU TO BOTH LADIES!
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December 2023 by Shirley Woolard
My favorite kinda "toy" store!!!
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December 2023 by Shyanne H
Shout out to Corrana, an absolute godsend! As a beginner in the world of makeup, I can't express enough gratitude for her patience, informative guidance, kindness, and helpfulness in picking out the right products, shades, and colors for my skin. Corrana's expertise made the intimidating world of makeup less daunting for me. A big thanks again to the amazing Ms. Corrana!
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December 2023 by Erica McGee
Good customer service
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December 2023 by Sarah Shingledecker
I visited my local Ulta at 12080 Jefferson Ave #600, Newport News, VA 23606 on Tuesday December 28th 2023.I immediately walked towards the shampoo section and was browsing around. Without any hesitation, an employee walked up and asked if I needed some help. I told her my concerns with my hair, and she realized maybe she didn't have the correct info for me and called over another employee.For me personally, this is a big deal! She didn't pretend to have the answer to my questions, and she didn't try to talk me into buying something that might night work for me.This other employee recommended a certain brand, and I've used it two days in a row and my hair is ALREADY so much better. Incredible!The first girl who was trying to help me proceeded to show me some moisturizers and SPF. She was so so friendly and helpful. You could really tell she wanted the customers to find EXACTLY what they were looking for.I ended up buying all the items they each recommended, and although it's only been two days, I'm really happy with the products.I'm annoyed at myself for not getting their names. They deserve some recognition! Great, friendly, informative employees. I will most definitely be back
