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January 2024 by Shawna Ryan
Don’t come here PLEASE a SCAM scam scam i literally when under the mileage he buy and buy the gas back then the continents after chaimging me z50 something which is a lot from 20 to be 55 the another 20 for what u want this places closed!!!!!!!
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January 2024 by ruben lara
Propane refills are very fast and cheaper than doing an exchange! The young lady that assisted me was very professional and friendly.
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December 2023 by Jose Sandoval
Excellent
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September 2023 by Gsxrboi1000 B
Pickup and checkout was ok, loaded up truck 10 miles out getting off my exit and I hear a noise (metal on metal) truck then just stops abruptly. I don't know why or what happened but the truck sounds like the rear axle bearings went out or the driveshaft bearing went out! So now I'm sitting on the side of the road waiting for now 3 hours waiting on a tow truck with a moving truck FULL of furniture. Long story short, I don't think they service the trucks so be aware!
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August 2023 by Lucas Miller
I came back at my scheduled time to return my truck, and waited 20 minutes for them to come out to inspect. I went in to talk to the woman at the counter, and she said I could leave my truck out there, and she would email me. That was my mistake, because I got charged $68 for refuling, saying it was almost empty. I checked as I pulled up, and the gage was just over the 1/4 mark, exactly where I was supposed to return it at. I know in the future to ALWAYS wait for them to come out to do the inspection together, even if it takes an hour. I got scammed out of $68 by your Newport News branch, and I will be telling everyone I'm stationed with about it.
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July 2023 by Matt King
Honestly the most pleasant experience I've had with a business in years! All three employees I spoke with before and after the move were very polite, knowledgeable, and helpful, the truck was great, and the selection of goods and pricing in the shop is so much better than anywhere else around here (and cheaper even than many vendors online). Would definitely recommend this location to anyone for a move or shipping supplies!
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July 2023 by Toi Willis
I don’t have anything bad to say about this location. I was in the middle of moving and it was crunch time for me. I was at this location everyday if my moving week and there was a truck and equipment that fit my needs each day! Extensions, reservations, the system going down due to weather, needing to leave my vehicle on the property to conduct my business, and the staff was still able to assist me with my needs. Anytime I need to move, this will always be my first stop if I’m in or near this location!!
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June 2023 by Tasha Garcia
I will apologize up front for not remembering the gentleman's name that assisted me, but he had dreads and a braided beard. Professional and had excellent customer service. The parking is quite limited for personal vehicles but the store was well kept.
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May 2023 by Shayian
The worse U Haul place in the entire Hampton Roads, employees are too high to function.
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April 2023 by Miguel Kloc
They hooked up an auto transporter improperly to my truck and when I went to load the vehicle it disconnected from the ball and damaged my vehicle. When i told them what happened they told me to file a claim with their insurance (Repwest) and they told me that they do not cover personal vehicle damage. Sometimes its better to do things yourself if you want it done properly.
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February 2023 by MR Tell you the truth
This location and its manager lied about drop off date and time. Also added gas charge and additional miles charge. He refused to help. Also asked to see cameras to see who took rental after and he refused. He became rude and defensive as he was the one present during drop off. An additional 100+ dollars were charged and seems like he was not bothered by the issue. Online displays there is a history of this overcharging and he is the manager “Arnold Barbay” please take a picture of your pick up miles and gas and your drop off miles and gas. They are stealing from folks!!!
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January 2023 by easther terry
The U-Haul at 14861 Warwick Blvd Newport News, Va 23608.. The storages units is okay. However, the people that works there and their managers are something else as well. The problem that I had with them is that my unit was bagged into and they didn't even know. I stopped by to get something out of my unit. The unit was damaged, and I couldn't even get into my unit, after I went inside to let them know and the man acted like I was the problem. Therefore, after he told me that he will called his manager and see what he wanted to do about my issue with the unit. I still havent solved the problem. I have been calling and get put on hold then the phone hung up on me. After, trying to get the managers to give me a call is horrible they don't call you nor email you about the issues you are having with there employees. Therefore, it's been 4 months and my units still looks the same and I cannot get justice. That same day that I rented the unit from this man he didn't checked to see if the person before had taking their locks off the other side. How , I found out was , when I went inside to let them know that someone bagged into the bar that sperate the unit was damaged and wanted to comp!ain about renting out the storages units. I advised anyone not to rent any units from them, because if you have an issues you will not get help from any one at that location. I hope they fix my unit , so I can get into my unit . All they do is lie to you straight to your face , months phone and the managers does not return your calls nor email you. I do not have anything good to say about this location at 14861 Warwick Blvd Newport News, Va 23608 U-Haul...
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November 2022 by Tim Lawrence
They have plenty of vehicles. BUT, they Robbed us blind when we returned the truck. Received the truck at a 1/4 tank and returned it at that level. Was told world check in within 20 minutes and email the bill. When received the bill, there was a charge of$30 for returning empty (turned at the level received a marked on the agreement) and then incurred a $40 refill charge. And up charge of$70 on a vehicle driven 44 miles. When contacted, they said unless we took a picture, there was nothing we could do. That is Highway Robbery. Avoid this place.
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October 2022 by Christine Owens
Very helpful lady Saturday morning 7:45 am 9.24.22 when someone from another location messed up our order. We’ve only had good experiences at this location the 4-5 times we’ve used them.
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September 2022 by Heath Hudnall
This place only has one qualified propane person and they're never there.
