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January 2024 by Johntrel Thomas
The staff was friendly and the service was quick. The quality of service was great as well.
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November 2023 by Demian McLean
I pulled off the highway with a 3-inch nail embedded in my tire, which was slowly deflating. I called the center and asked if they has any openings. They said to come right over.The technicians put my car on the lift, plugged the hole in my tire , and had me out of there within 25 minutes. Very happy with the service!
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November 2023 by Quiet Melody
I am sitting here right now. I called Monday for an appointment, got here the guy said he couldn't find it. How when you asked me for my information when I called. I dont know if I am being fit in or if they are honoring the appointment I set on Monday? Then asked me what kind of tires I ordered. Never told me if he found my tire order that had been delivered the Friday before. Today is Thursday. I was given an estimated wait time of two hours on the phone. Pretty much the guy took my keys 45 mins ago and told me it would be a while before they would get to my car. Unapologetic and unprofessional already and they haven't touched my vehicle. If my tires hadn't already been delivered here I would leave. I will never ever come to this location or probably even this company ever again. I will be making contact with a general manager as soon as I leave.
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October 2023 by Da'Naisha Davis
Just called the shop and spoke to someone asking about a battery for my kia and this man first tried to diagnose my car through the phone and then continued to say my car battery is $500 + dollars. I just looked up the exact same battery and it cost $200 less then what he said.. why are people continuously trying to get over on people or mislead them. Guess that’s what I get for needing help.Update: it wasn’t the persons fault for the over priced battery but it is the company’s fault. They are aware that items they sale are higher than usual and are doing nothing about it.
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October 2023 by steve lafave
Just had my entire day WASTED by Tire Choice at 110 Arthur Way in Yorktown, VA. Specifically by Frank. I had a 7:30 AM appointment and dropped off my car. Frank told me although they were busy, he estimated my car would be done by noon. At 4 PM I called and was told it most likely would not be gotten to before close that day. The huge sign out front saying they do inspections, when really they don’t should have been a red flag. The level of unprofessionalism is ridiculous. He should have called me at noon, to say there was a delay .I won’t ever be back. Sad….
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September 2023 by Kola West
I had reached out to this company after having a flat tire and unable to find anyone to service it. I called Frank and he was very kind and nice and told me they could assist me. Frank and his team was wonderful. They did a great job on my car and service was not too long. Thank you for your help.
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September 2023 by J B
Went to Tire Choice in Newport News across from Kiln Creek. It's nice, clean, and spacious. I went there last year for my state inspection and the staff were really nice. I felt they were honest and not trying to take advantage of me because I am a woman. Today I went there because the undercarriage thing was hanging. Frank, the manager fixed it and didn't charge me! This was a blessing as life can get to you and I had cried earlier today before going to my appointment and that just made my day! Plus I was only there less than 30 minutes.
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September 2023 by Brian Trainer
Tire choice took me with no appointment to help get the locking lug nut off my truck which no one else including the dealership could do. They alsobgot me marching replacement lug nuts and have everything thing done in just over an hour. Mary who was the one who helped arrange this was the most helpful, pleasant, and honest person I've worked with in a long time. They truly earned my business and will go there for all my tire and wheel needs. Thanks, I highly recommend!
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August 2023 by Dave G.
We were out of town and found a nail in our tire at 5:30 pm on a Saturday. These guys got us in immediately, patched the tire and refused to charge us!!! Unbelievable service when they could have gone the other way and gouged us.
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August 2023 by Robyn Wiggins
Staff was very professional and nice. Keep up the good work, John, Mary, and Brody!
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June 2023 by Curtis Filmore
Terrible.....call to make appointment....when I get there....I can't help you today I don't have anyone working....its 4pm and you close at 7pm. Come back tomorrow and you don't give me a time to come back. Sad....
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June 2023 by David M.
Caught this place blatantly lying about a service that they said needed to be done. My state inspection was failed because they need to "clean and adjust" my rear brakes. Two separate employees lied and said that they took apart the rear drum to manually inspect the rear brake pad. When I went out to my vehicle however none of the brake dust on the rear wheels had been disturbed at all, even a light finger press would wipe off the brake dust .The employee proceeded to argue with me about the lie be was caught in in the parking lot. Dishonesty at its worst.
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June 2023 by Jonathan Cichowski
I think this particular Tire Choice location (Newport News) is having a tough time with staffing. Made an appointment to drop off my car in the afternoon for an oil change and tire rotation, but when I arrived, there was only one technician working and the (very nice!) front desk / customer service rep told me they wouldn't be able to complete my appointment that day. Made an appointment for the following morning right at opening (07:30), but when I arrived, the same very apologetic customer service rep informed me that they had NO technicians working that day (everyone called out sick?), and that no appointments would get seen.Tough situation - very friendly and apologetic customer service rep, and it certainly wasn't her fault, but needless to say, I won't be making any more appointments at this location, or using this company for service.
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May 2023 by Mike Pelland
Woman at the front desk was very nice. Fast professional service.
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April 2023 by Kaitlyn Bartells
I had an emergency situation on Thursday 3/16/23 when my valve stem broke and my tire deflated. I called multiple places and they were so rude and did not want to help in any way. I hurried up and booked an appointment with Tire Choice and they were amazing! Not sure of the guys name that helped me but he was very understanding and able to communicate the problem with me being that I’m not big into cars. 10 mins later and my tire was good to go! Had to purchase a new TPMS sensor but I will definitely be back for them to install it. Thank you guys!
