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June 2024 by Jamal Johnson
Made an order for a bed and regular box spring. Salesperson (Stacey) wanted to use our total financing available to us, so instead of a regular box spring and mattress like we asked, the salesperson pushed for an adjustable frame to max out financing amount and boost commission. Had us in their for over an hour and a half before finally saying he got us a $500 discount on overall sale. Great!!!!!
Because we were in there so long, we agreed to the sale and was told shipping would arrive in 2 days. We would have to pay for set up and delivery. Cool. Antonio, the person who handles signing paperwork then proceeds to tells us that he was happy our salesperson was able to get us a $100 discount on the order. Different from the $500 discount our sales- person just informed us about getting.
Fast forward to delivery date, and was told that order did not arrive, then was told order came in, but was damaged. Because of this, we would have to wait another week and a half for delivery. I informed The Dump (Stacey and Antonio) that because this mistake was on them, they would need to pay for shipping.
Antonio agreed to pay for shipping.
Later on that day, Antonio calls us to let us know that they can have the delivery complete later that day instead of the week and a half delay. Antonio and I agree on us paying for the shipping cost, and says the delivery is on the way from their Norfolk location. This was at 4pm and the delivery never came.
Called the store manager the next day to complain and was told that he would look into the matter, took information down on what we needed and would call me within the hour to get everything situated. No call.
So, I go up to The Dump to confront Antonio about lying on our delivery. At first, he denied doing it, but after showing the call logs and about to play recording from when he called to adjust shipping (yes, I recorded the calls) he (Antonio) then admits he did call and said our shipment was on the way. Had we not recorded the calls, it would be his word against ours.
Worst, the manager never even talk to the employees about what happened (According to the front desk people, Stacey and Antonio).
Stacey (the salesperson) tried to pull me to the side to save the sale, but I did not want to hear it and quickly declined. I cancelled the order. My advice, do not shop at this location. Unless you want your time wasted and to be lied to be a regular worked who wants to make manager decisions so badly. The store manager can't even make manager decisions......Or keep his word. Wish I could give negative stars.
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June 2024 by Heather Kellam
Great customer service! They have really nice furniture too!
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June 2024 by Ivelise Caro
Ira is our go to guy when we need any new furniture! He's super knowledgable about many of the pieces they carry. We love you Ira! Go see him at the Deerfield location!
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June 2024 by Lillian Vallejo
Great service. Thank you Stacy.
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June 2024 by Deirdre Bandy
My experience at The Dump Furniture Outlet in N.N. waz awesome, professional, and I was showed by staff exactly what I came there to purchase. The sale/prices was in the range of what I was looking for to spend. Anthony, Stacey, the young lady and young man behind counter all played a part in my sale, thanks again to your team, job well done, I will be back, excellent customer service.
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June 2024 by Mark Fields
Great ?
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June 2024 by BONITA BOOKER
Outstanding customer service from Wesley. Thorough and provided details of the furniture items purchased.Great prices!
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May 2024 by Gabriela Rosu
Wesley did all he could to help me to buy some items available at The Dump in Virginia and ship them to Texas! Outstanding customer service!!!!!
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May 2024 by Christie Grogins
Great customer service very helpful. You will be very happy after leaving. They take care of you the moment you walk in the door. We can't wait to get more furniture soon. Thank you so much for an awesome shopping experience!
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May 2024 by Jamie House
Found what I wanted and was in and out in no time. No pressure from salesman. Cannot wait for delivery!
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May 2024 by Valerie B
The delivery was fast and efficient.!
The gentlemen were professional and kind!
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May 2024 by Brianna Day
Thank you for the great deal! I wandered into the store by chance and found the bed I've been imagining in my room. The price was great and my item is gorgeous. Very happy with my purchase! Delivery was completed same day and the 3rd party delivery person ensured that the item was exactly where I wanted it in my bedroom and was very kind and quick.
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May 2024 by Catherine Vines
Went treadfully to look for a recliner ...hate shopping for furniture. I ended up having a wonderful experience with the professional and friendly staff there! Can't wait for my white glove delivery team to show up.
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May 2024 by Reginald Dillard
Great service!
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May 2024 by John Claud
Wes was patient, knowledgeable, and efficient!!
