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March 2024 by Christopher Young
Doug in the collision center was great.
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March 2024 by jason arpei
Purchased a "GM Certified" 2018 Yukon Denali. I had a pre-approval before ever seeing the vehicle but chose to use dealer partner financing because the salesman was great and I figured he deserved the commission from whatever points finance was going to hold on the deal. 3 days after taking delivery the transmission started hanging during 7-8 shifts and clunking into reverse. Service started out great and warranty repair approved. From there the service dept dropped the ball at every step. Communication from the service advisor was like pulling teeth, I had to initiate all correspondence and would go entire weeks without an update. Multiple repair parts were damaged by on-site personnel delaying repair by weeks. Service manager stated he would provide incentives to make up for the vehicle taking over 6 weeks to repair and has yet to reach out to fulfill those promises. Like so many other experiences, the top-notch treatment stopped at signing and I was treated like a fool from that moment forward. I made it very clear to everyone involved in the deal of my intimate understanding of the auto & finance industry and was still treated like another clueless uneducated customer. This is my second Denali and 1 of 3 GM vehicles in my driveway, none of which will ever return to Suttle service. As for sales, when it comes to my 4 children I may follow the salesman wherever he goes but Suttle is certainly not secure at the top of my list of preferred dealers.
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December 2023 by Mz Wells
*UPDATE: I wanted the service manager at Suttle Service Department to know that I personally want to thank him for taking care of "ME" and my vehicle issues! As I was a little irritated with the previous issues. My vehicle is currently running very well and,although I complained. I am very thankful with the new transmission running great for now!!! I am definitely a person who will say "A JOB WELL DONE!" THANK YOU MR FAZ FOR A JOB WELL DONE!!!!
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November 2023 by Wes A.
This place is an absolute joke. They are dishonest, over promise and under deliver, and Service are a bunch of condescending idiots that don't care about quality, accuracy, or integrity. What a freaking nightmare. Save yourself the time, money, and headache. GO ELSEWHERE!
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November 2023 by Charles Brown
John was awesome and worked with me to get the vehicle I wanted and the right price when I was on a very short timeline. Excellent service. My second vehicle purchase at Suttle and I would definitely return.
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November 2023 by It's Genuine
I took my GMC Acadia there because the ABS light is on, and Stabilitrak needs servicing. They diagnosed the problem. I had no problem in waiting in that peaceful lounge. ?Excellent customer service. ? Pleasant staff who goes above & beyond. Clean areas. Complimentary Coffee/tea, & snacks. ?Shuttle service ? . Lovely atmosphere. Reasonable prices for services. A special shout out to George! ?
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November 2023 by Wade Tye
I'm from Corinth MS, me and my wife are here in Hampton Virginia visiting our oldest son, we were here about a year and a half ago, we had some problems with our truck and Suttle Motors fixed it! When we decided to visit this time, we were having a problem that no one at home could find, Suttle Buick GMC found the problem! At the moment we can't afford to get it fixed, we spent a lot of money having it worked on at home, but at least now we know what it is! Thanks Suttle's!
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November 2023 by Autumn Rose
Sonny helped us sell our car and made a deal that got us more than we received from any dealership in the Hampton Roads! We are very greatful. Only took one star off because I took my car there to be inspected and got charged for so many services that were not necessary! In this economy, who can afford that? I wish they had discussed options with me before performing so many costly services. Dealerships often take advantage of people that aren't mechanically inclined, and it's a shame.Otherwise, selling our car was an amazing process and extra props to Sonny for being so kind to us.
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October 2023 by Brandon Peterson
I took my truck in to get checked out because it has a consistent hard shift everytime I drive it. I just bought the truck a month ago and before the powertrain warranty runs out, I wanted this issue identified and serviced. After leaving the truck there for a week, I get it released to me. I was told you guys changed the "shifting parameters back to 0" because maybe his driving style and mine were not the same and no technician noticed anything wrong while driving it. As a result, no warranty claim was submitted and I was charge $157 for diagnostics. I take the truck home and it's worse then ever. It hard shifts 10 times in 15 minutes, every time I drive it. I had a Norfolk Chevy Sales Manager test drive it and he witnessed it 10 times consistently. Now I'm annoyed to drive my truck with no solution in site. I believe I was pushed out of this dealership with no true intentions of finding the issue just to collect my $157. I'm sorely disappointed with my local GMC dealership and still have the same issue.
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October 2023 by Rain E. Waters
My friend purchased a truck the day before. They asked for him to pick up the truck the next day. To allow them to wash/clean it up and put gas in it. Upon pick up, everyone was very friendly.. And spoke pleasantly. The showroom is beautiful. And meticulously clean. Employees had their dogs the day we went. It felt like more of a family, than coworkers.Just FYI: This particular dealership only fills your new vehicles tank halfway, upon purchase. When my friend inquired, he was told by his salesman, that they have a half a tank maximum.
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October 2023 by Arishenay Cooper
Perry is amazing and always goes above and beyond anytime my vehicle is brought to him. He gives me a thorough break down and always keeps up to date on progress. I will forever bring my car to him and will continue to recommend him and Suttle Motors. Thank you and keep up the great work!
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October 2023 by JeRhonda Grace
I am from Florida and my daughter has her vehicle up at school in Virginia for the first time. It was reassuring to know how kind and accommodating the Suttle Motors service agents were with her. The were quick, efficient and professional. They answered my questions from a far without hesitation. My daughter was back in her vehicle by that evening and the service issue was resolved. A big thank you to Danielle and the entire service team!
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September 2023 by Debra Jones
The customer service from all Suttle Motors staff that I dealt with during my visit was simply amazing. My special dude Rick from my team, even washed my vehicle during the service visit yesterday; which really surprised me. There's no other place I'd rather visit. I actually love visiting with Suttle Motors.... just because of the excellent customer service I experience from staff members. Thank you Suttle Motors for your outstanding customer service and other businesses should definitely want to follow your leading them to demonstrate the exact same thing at their establishments. Suttle deserves 20+ star ratings. ??
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September 2023 by AJW
The greeting, the facility, the timely repair of my GMC Terrain and, the staff were all outstanding. Just wish that this GMC dealership was on the south side because by comparison they do not match Suttle's customer care at all.
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September 2023 by Lynne A.
I bought a used Toyota from them in 2015. I have taken it many times to Toyota in Hampton Virginia and been blatantly lied to 3 times about unnecessary repairs. When I go to Suttle every employee is professional and I never feel like I got dupped. They treat my old dented rusty car just like the new shiny cars they service. My state inspections are always free and they give discounted coupons. For this retired single woman trying to live off social security this is much appreciated.
