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August 2023 by jermaine carter
I am sending this on behalf of my mother. This is what she told me about this company. On April 14 2023 my mother drop off a White 2017 Honda Accord to priority collision in Newport News. She is still waiting to get her car back. She has been give several dates of when her car would be ready but every time she comes to get the car they tell her they need more time because they are waiting on a part. This type of service is very Unsatisfactory. My mother would like to be contacted by a supervisor
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June 2023 by Margaret Zahn
DO NOT USE IF YOU HAVE STATE FARM. This place does not want to follow State Farm procedures and essentially commits insurance fraud.
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May 2023 by Heather Harmon
I was given incorrect information when I dropped my vehicle off by the receptionist. After an entire week, I had called in because I only wanted an estimate and hadn't heard a word! Once I got a hold of someone, they said they hadn't done ANYTHING to my car. I then asked them to not do ANYTHING to my car and that I was on my way to pick it up, I was informed that Shelby ran to the shop and told the mechanic to throw the door on my car NOW. Then when it was time to pay the bill John charged me for items that weren't ever touched on my vehicle. I even asked John was the door COMPLETE and he confirmed it was all completed and the only thing left to be done was paint. That was a BOLD FACE LIE!!! The inside panel was totally off, and wires and cords were sticking out everywhere. I have submitted a claim with the insurance for fraud and have gotten another estimate which looks nothing like y'alls. You definitely need to have a very long and good talk with Shelby and John. they are a horrible representation of your company.
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March 2023 by erica bridgette
Our company took our vehicle here for repair from a minor accident. Just the front grill of the truck required repair. I Just want to stress this wasn't a major accident. We dropped the vehicle off on 1/23/23 and were told that the appointment was scheduled further out so they could get the parts in and the time in the shop would be less. That was a lie!! We are currently 2 1/2 months, and the vehicle is still there. Every time I call there is some kind of issue. 2 weeks ago they said it would be ready the following week. Called that week and it needed another week apparently waiting for a part to come both times. So, you schedule the appointment to make sure the parts are there but you in fact don't have the parts. I will NEVER take a vehicle here again and I will tell everyone about this experience.Service: Body & Trim
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March 2023 by T N Bowman
Although my parts took time to come in Priority was expeditious in my repairs. They understood I was paying out of pocket for a rental car and did their best to meet the 5-day turnaround time for my vehicle. Customer Service was polite when with my impatience and it was appreciated. They did an awesome job with my vehicle from the minor damage accident. I would recommend them.
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November 2022 by Barry Smith II
No contact for over 3 weeks. Given incorrect information until I finally got the manager on the phone. Things seem to be better with him handling it, car needs rework done and has issues from the repairs that were done. Would not recommend due to lack of communication and final quality checks, service writers are useless and will not return calls or messages. Took day off from work to pick up car when promised and was not ready. Very unhappy
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November 2022 by N Purdie
If i could name the front desk clerk and give her a specific rating it would be negative. She did not tell me very pertinent information at the time of my call, therefore having me travel an hour just to not be able to drop my car off for repair. Then tried to act as if it were my fault that I didnt know things that she did not bother to tell me. Things I needed to know when I called to reschedule my appointment. Complete failure on her part. The manager proceeds to give me the information that was then completely irrelevant. It was her job to tell me these things the week before when I called to reschedule instead of being told "ok no problem" The initial point of contact for your dealership needs to do better.
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November 2022 by Boyka
I was told by the guy working there, they will call me and let me know how much time will need for repair my car and they never called me . Zero communication. For one scratch took them 1 week. And they took out my antenna and never put it back. Not recommend
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October 2022 by Rachelle Hughson
Terrible customer service!!! Every time I was given a date of when my vehicle would be ready, I would not receive a curtesy call letting me know it wasn't. For three weeks! Then when I went to pick it up, there is a 1% charge to use a credit card. Not once was I informed that there was going to be additional funds required. And the receptionist was very condescending. I will not ever use this service center again.
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September 2022 by Larry Famighette
As expected Priority did fantastic work to the front of my camry. Fast effective efficient service. My car was dinged in the front bumper and had a dent in the hood. Now it looks as good as the day I drove it off the lot. Thank you Priority Collision Center Newport News.
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August 2022 by Elize Elisma
I guess I have some mixed feelings about this company. Someone pulled back on car and crashed it. So I used this company solely because it was a priority. Little did I know, they took over a month. Never called me to update me unless I called them. When I was told they would call me back they never followed up. A couple days I found they forgot to add the windshield liquid a few days before I have to go on a day trip. They added the liquid but I feel like they did a good job but they don't have customer service at all. They gave incomplete information every time my car was there.If you care about good customer service they are not your to go to car repair.
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August 2022 by Angela Hundley
Went with my niece to get her SUV repaired. I can only speak on how nice and friendly everyone was, I felt like I was in a familiar place and I knew them.The coffee was excellent! ??Sorry I can't comment on how satisfied with the work they did to her vehicle, but as soon as I hear anything will give an update.
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April 2022 by Diane Morrison
Absolutely the worst place I've ever been! A deer hit our car, we had cosmetic damage to the bumper, and we took it here to get fixed, Never again! It took nearly 4 months to get back
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March 2022 by E Rogers
If I could give them zero stars I would. They have been nothing but dishonest in their dealings. First their agent was caught in a lie directly with my insurance company almost causing me to have to come out of pocket for the rental during the repair. Thank god calls are recorded! After that was resolved and I picked up what I thought was a completed vehicle to my surprise later I noticed an object in my passenger side door of my vehicle. Their repair tech placed a removed part from my vehicle in my passenger side door hoping I would not locate it. I had to search my car to figure out where the part belonged and sure enough it was where the repair was completed. I was contacted to be told the part had arrived, and to bring vehicle in. Upon arriving low and behold the part was no-where to be found and lost. Weeks passed no contact from a soul. I filed a complaint and the manager then lied and stated that I was informed of the part missing upon originally picking up the vehicle which was completely untrue to include stated that the part missing was now a emblem and that it was Acura's fault that the part was on backorder. WRONG!!! I had to contact my insurance company once again to reach out. Same lie told. Wrong part. After the insurance company got things corrected to ensure the right part was being ordered. Go figure, it took a whole day for the correct part to come in. I finally was contacted to bring my vehicle back up to the shop for the repair. The manager provided no apology, no accountability for the horrible service and lack of integrity. I would not recommend them for service.
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March 2022 by Quanza Joins
I took my vehicle in for an estimate. The guy that looked at my car told me he was apprehensive about working on my car due to my car having previous work done at another facility. He told me the other business would retaliate and be upset when the bill is mailed to them. He went on and on about how other collision centers get upset when another collision center has to fix their work mistakes. Still, he took my info and said he’d send an estimate. Days passed and I NEVER heard back from him. I called to check on the status of the estimate and was told they’d look into it and still I NEVER heard back from them. They definitely have bad customer service. Maybe them not calling back was a good thing.
