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February 2024 by Jimmy Loucks-McCarney (okto)
Wonderful staff. Seriously they are incredible. They always show my pupper so much love. I wish they would carry more brands of litter boxes tho
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February 2024 by Karen Best
Very fast to get the fish tank Stephanie was awesome and her staff
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September 2023 by Jaime Campos
Good customer service. I also enjoy the reward program for the bags of food they have. Make sure to sign up for app. Buy 7, get the 8th free. I spent about $560+tax on all 7 bags but have a free $80 bag coming my way.
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September 2023 by kikitup
Store has gotten a lot cleaner! Friendly employees. We go there 1 to 2 times a month to have our dogs groomed. Shana is the best!
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September 2023 by 「Nayeon_loved」 Pretty
I love bringing my two miniature schnauzers to Shawna, she goes above and beyond when it comes to my pets and accommodations for me to bring them in, besides that, she is very professional handling them.
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September 2023 by Kimberly Ann
This PetCo is the way to go! Whether pursuing the store, scheduling a pick-up, or receiving services from VetCo, my experience has been quick and easy – my only suggestion would be designated parking spots for pick-up orders, but parking has never been an issue. I’m so grateful to have always had the same courteous employee, Emily, during the checkout process - she is very friendly and personable and it is a delight to interact with her upon entering and leaving the store!
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July 2023 by Linda P
Staff is always friendly and helpful. Store is stocked and well maintained. Cheerful staff is a pleasant shopping experience.
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July 2023 by Laroy mobile mechanic
They take care of Roy. Great service we will be back
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July 2023 by Clinton Crowell
Nice store but went to get pick,no there but me asked cashier about pick up. He was doing on boxing, ok had to wait no problem. But when a customer came up after and he helps. Her 1st that's wrong. Yes he knew I was there , even ask how he could help.If the item was paid for I would of just left.
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July 2023 by Ryan Taylor
Ashley needs to be fired, extremely rude to customers. Talked to me and my wife like as if we were children when we simply just needed help finding something. She was extremely rude to an elderly couple at the cash register before us. Definitely telling all my friends that Petsmart is the better option. Never coming here again for our pets needs.
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May 2023 by Rocknee Gardner
Shauna grooms our standard poodle, Zulu. Shauna is simply the best! Her undeniable grooming skills coupled with the best personality is what makes for a great experience every time.Thank you Shauna for taking care of this military family during our Hampton Roads tour. The Gardner Family is forever a fan.
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April 2023 by Carol Kalvelage-Bohn
Very impressed with this Petco. We moved from across the US and needed to get our pooches up to date on shots heartworm ..all that. Came into the store, was warmly acknowledged by the store employees. The gal who took our info for the vet visit was absolutely a joy! She made this process so much easier. And the ladies who took care of my Boo in the clinic were wonderful as well. Even the young man at check out register was very friendly too. Excellent experience !
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March 2023 by Matthew Lewis
The fish lady was pretty cool and very smart, but the store smelled weird
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March 2023 by James Taylor
Friendly clean environment and is very well organized. The staff is great in helping find whatever product you need to make you and your fur baby's life wonderful.
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February 2023 by shelly bean
The people I talked to know nothing about fish. They couldn't give me straight answers. I will not be getting fish from here again. You need to train your employees better and if they don't know the answer then they need to say that and tell me when someone that can answer my questions about fish will be there. I would rather come back then be told I'm going to kill my fish because I start it in a small tank and move it to a bigger tank when the fish gets becomes bigger.
