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February 2024 by Calico S.
Someone should be fired!!!!!!!! So I don't know who's the owner, general manager or whoever is in charge this Newport news location off of Warwick blvd needs to be investigated and closed down immediately!!!!. I came in at 3:30 pm on a Monday to get 1 tire that was already off of the vehicle, it only had to get replaced you wouldn't think it would take 24 hours for a simple tire, well it does!!! I called and asked if my tire was ready, the gentleman said yes ready to roll. when I arrived he said aw man it's not ready.. obviously this location will probably take a week to do an oil change, or two weeks for brakes pads... don't take my word for it bring you car its a guarantee you leave your vehicle and get it fixed whenever they feel like it.. smh took my payment before even insurance the job was done. the entire staff is completely unmanaged!!!!!!!!!!! Time management doesn't exist here.. buyers beware, in fact all lazy unproductive,unprofessional thsi is a career opportunity for you!
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February 2024 by Todd Gonring
Excellent customer service and quick quality mechanical service.
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February 2024 by Jesse Brady
The customer service team running the office here were amazing! Great attitudes, helpful and courteous. After having a bad blowout driving on the interstate, they were able to fit me in with new tires within an hour! Couldn't be happier with the service.
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February 2024 by Keith Wells
Everything was great counter person was great, techs did well.. only wish there was more than one counter person...
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January 2024 by Arthur Picagli
Had a appt for 9am on a Sunday. Arrived early at the Newport News pep boys gave the guy behind counter my keys and went in waiting room. A women came in behind me wanting a oil change didnt think anything about it so i was waiting and about a hour later i walked outside to see my vehicle still sitting in parking lot. I went back in and asked the guy why my truck was still sitting yhere his response was that he only had i tech . Well i hhad a appt so why was the oil chamge getting done before mine. No answer. Told him to give me my keys and i left. The person behind counter did not care at all. Stay far away from Newport news pepboy
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January 2024 by Jim Hojnicki
Great job from start to finish
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January 2024 by R Cole
Excellent service, great customer service, and great prices. I totally recommend them.
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January 2024 by Dwayne Thompson
Good ppl good service
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January 2024 by Jide Bello
CUSTOMER SERVICES EXCELLENT FROM NATE AND
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December 2023 by David Scott
This was the worse experience EVER! Customer Service was horrible! Dropped my car off on Monday at 8AM to have the latch fixed on my trunk, while there I also got an oil change. They told me that they would call me to let me know after the diagnostic on my car (Dont know why I needed a diagnostic as it was the latch on my car). Since I didn't get a call, at 4:30PM I called Pep Boys and they told me that the oil change was done, but when I asked about the latch (they had no idea what I was talking about). They apologized for not calling me but couldn't get to it today. I had to rent a car as the part wouldn't be ready for 2 days. I spoke to Brian Albert (GM) and he assured me that it would be fixed. Then I go to pick up the car and when I tried to open the trunk, it did not open. The people at the front said they dont know why it didn t work, so I had to leave with my unfixed car!!!! I will call the general manager again today!!!! I've already paid $850. for this and now its even more ridiculous!!!!
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December 2023 by Troy Giles
I had no issues with my vehicle, the service was Great and the Staff was Outstanding. I'm pleased with the outcome and I will recommend my Family and Friends to your location for car service needs.
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October 2023 by Juan dejesus
The customer service at this, Pep Boys has always been outstanding to the point that I have moved to a different city and I still come there for my safety inspections and repairs. Keep up the good work.
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September 2023 by Sally Epps
Assistance Manager was by herself to check in customers and handle all phones. She is amazing at her job. She really needs a raise and to be highly praised. She is quite the asset to the company.They did an amazing job replacing my tires. I had an appt. They got the job done in a timely manner
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September 2023 by Simon Ng
Made an appointment for brake fluid exchange at 0800 on a Saturday, and it was taken back on-time and completed within the hour. The website didn't appropriately line up with what I wanted (I selected brake fluid exchange, but after clicking it, the website populated with A/T services), but the staff there was able to rectify it after checking in for the appointment.Clean facilities, coffee is offered, and there's also a smaller/private-ish waiting room where I was able to plug in my laptop and get some work done. They're quick about calling you too when the service is completed.
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September 2023 by Logan Jackson
I went to pep boys for their state inspection service. They told me I'd be first in the morning after I dropped my car off the previous evening. It took two days to get my car back. I failed the inspection for a few small things and when my wife went to get it they ran her around in circles with complicated mechanic talk that she didn't understand trying to get her to pay $350 for fixes I did at home for $30. I appreciate the service completed on my vehicle, but please stop trying to take advantage of people who don't understand everything about cars. It's disgusting.
