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February 2024 by Barbara Weber
Friendly Staff and good Service
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February 2024 by Dawn Lowe
I love the ASPCA because the staff are always so nice and help you fing the right pet. I really wanted a cat, and the lady working there helped me find Gus. My mom will not let me have a cat, but every weekend my grandparents take me to go see him. It is always fun to be there.
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November 2023 by ambria davis
Last year I got my eldest cat neutered here, which was 5/5 stars. I called again this year to get my youngest cat neutered and they did not call me back after leaving a voice message 3 times. Even had my boyfriend call and he never received a call back.
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November 2023 by MD
Love this place! From being greeted by goats to snuggling up with bunnies, it’s very very worth the $3. My only request is they extend the hours. 11-4 are tough hours for kids.
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October 2023 by Jeremy Good
This place was fantastic. Fast friendly service, very good with my dog. My dog was completely comfortable with the staff and after appointment wasn't scared or nervous. All animal clinics should be based on this place. Well done and thank you to the staff
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September 2023 by Simon Wheeler
Recently adopted a cat (Tulip) from here. I couldn't be happier. As far as the process of adoption goes, it was pretty straightforward and didn't take long at all. They give you some cool things when you adopt, such as a complimentary vet visit. Everything has been absolutely perfect with my new pet too. She's gotten very comfortable here at home!
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September 2023 by Rosa Graham
We went on May 18 to drop off some donations we had lost our Elvis on May 10. My husband was the first time there. So he wanted to see the dogs they have. So we went in and saw the dogs I was there the previous Tuesday to drop off the first part of the donations. Went through to see all the dogs. Honestly, people need to stop breeding pit with other breeds Pit Bull are just amazing when their pure breed..So as I walking down the dogs the first 5 were the same and their was this new one and I reading his page I was like wow he gets along with other animals ? great. And he just gave Our Elvis's eyes.So we ask for a visit he is a mix of Yorkie and mini schnauzer his name is Kendrick.We got the visit and it was a wrap we adopted him right there.Kendrick found his forever home!! He is a spoiled dog as our cat carrot.
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September 2023 by Wayne Booth
CLEARLY THIS PLACE IS RUN BY RADICAL LIBERALS THAT PREFER TO TREAT PEOPLE LIKE WE LIVE IN A COMMUNIST COUNTRY! Had a scheduled appointment this morning for blood work and health screening for an older jack russell. Upon arrival a staff member met us outside with some paperwork. She informed me that no pet owners were allowed in their building since COVID. My pet is a rescue, is elderly and not in the best of health. He has significant separation anxiety. I don’t know of any other business establishments with this ridiculous policy in place. What are they hiding? How do they allow people to adopt pets if no one is allowed in their building.. I will no longer support this establishment. The only way to stop this abuse is to BOYCOTT any business with this type of policy including withholding donations!
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September 2023 by Jesmarie Davis
If I could give this place a 0 star I would staff is extremely rude and are not willing to work with schedules. Asked a question and got an extremely rude answer by who I assume is the assistant to the vet. I use to love this place this new staff is HORRIBLE do better.
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August 2023 by Carol Kalvelage-Bohn
One of my favorite places in VA. Amazing petting zoo. Very nice people. Not expensive to visit and see very cute animals up close. You can get a ticket to zoo and container of food for under $10 per person. All donations go to the animals.
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July 2023 by Kathy Wertz
We love the staff they were so helpful we love our dog she is so good .my grandson loves her so much she loves him Thankyou
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June 2023 by Eva Thomas
A receptionist of yours, I believe her name is Katie (6/15 two long blond braids, blue pullover, grey sweatpants, cream with black polka dot shoes) was incredibly rude to a foster to adopt parent this morning. There was an oversight made by whoever signed the young woman up to foster, accidents happen. She wasn't told she needed written permission/proof that her sweet fur baby could stay with her. The receptionist I described above made it sound like it was the foster parents fault, took no responsibility on the shelters behalf due to the initial error made by staff, made it sound like the foster parent wouldn't be given some grace to correct the issue before her fostered furbaby would be adopted to someone else, then when the foster parent started crying saying she didn't know what to do that receptionist just walked off....The receptionist would do well to remember she is representing a charitable organization. This is not the first negative encounter i have witnessed her have with someone and I myself have had numerous odd negative encounters with this receptionist and have witnessed her turn her customer service voice and demeanor on and off at will so this really doesn't feel like a misunderstanding of social cues or something like that.The saving grace this morning was Ashley. After the first receptionist walked off she salvaged the situation the best she could. I have also seen her interact with various people and she always does her best to help. I think the first staff member I brought up would benefit from taking notes from kind compassionate people like Ashley.I think management helping the foster parent correct this issue and an apology would be a great way to fix the issue.
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April 2023 by M R
I came here looking for a kitty to bring home and the staff here were so helpful. The person with the cool haircut and dark brown hair helped me adopt my cat Fish (formerly succulent) and they were so kind and made the process so easy and quick. They also gave me tons of goodies to bring home and a bit of food for her as well.I’m so happy I was able to find my forever kitty here with the help of the staff ? she is so snuggly and so vocal! I love her dearly. Thanks you guys for all that you do!
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March 2023 by Marlaina Rivera
Customer service has been poor since I first started bringing my shorkie here. He was neutered a year ago, and I asked that they clip his nails during the visit. I went to pick him up, and the front desk staff weren't very attentive. In fact, they acted as though I was interrupting them. I was handed paperwork and that was about it! They don't act like most animal lovers that you see at any other veterinary offices. I read the papers and asked if his nails were clipped prior to paying the remainder of my bill and was told he was too aggressive, so they couldn't clip them. I was confused, he's all of 10 pounds and also wondered why they just didn't do them while he was under anesthesia? Im sure he was scared after waking, which likley was the readon he may have acted out. They didn't have an answer, which made me wonder if they even tried at all! I went there today for a 12:15 appt and sat for 40 minutes before they took him in. He needed a rabies shot and blood draw to test for heartworm. They came out with him about 5 min later and told me they could only do the rabies vaccine because he was acting aggressive, super anxious and claimed 3 of them had to hold him down for the vaccine ! Again he's 10 pounds mainly all fur, he may have been anxious sitting in the car for so long and then being taken away from me however I'm sure if presented with a small treat he'd have been just fine. He's not vicious at all! Clearly they don't have patience and aren't willing to put forth a little effort if needed. Of course I was told it was up to the vet and that my dog would need to be sedated? mind you he's been there before and had the same things done without a problem! Not worth the time spent , the poor customer service or the aggravation just to save a few dollars. We won't be back.
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February 2023 by Angela Codding
The people were so nice , a d helpful.The areas were clean and not a bad smell like others ive been in.I took in a bag of blankets and toys and am inspired to maybe do a drive of some sort in my neighborhood for them.