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February 2024 by Lakisha Horton
Worst place ever this is why I don't come here I go to get balloons for my kids its always a wait worst service ever..
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February 2024 by Raae Raae
The night shift crew on Feb 8, was amazing!!! I needed my ballon’s blown up! By a specific time on the 8th my ballon’s were ballon up and the color theme was amazing!!!! However I truly appreciate that MY MOM LOVED HER BALLOONS!!!
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November 2023 by Mykyla J
This party city was a decent size ,great location welcoming energy. I loved everything about it they have a big variety of many items
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November 2023 by NIKAURY MELENDEZ
I really like the store and the pickup service is too good... ordered online and you would be ready your inflable balloons
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October 2023 by Kim W.
So yes, it is one day before Halloween but if you have a birthday that happens to be one of these two days don't try and come in and get balloons because you have to wait in the 25 person line just to buy balloons for someone's birthday because the register at the balloon counter has no one there ringing up balloons. But there were enough people walking around to tell us that we had to wait in that line instead of going ahead and opening the register and blowing up balloons. Wait as I left they just saw the error of their ways but the fact that there were so many people walking around telling us to get in the line and not doing this in the first place. They still get a one.
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October 2023 by ken j.
Everyone in that place needs to be fired asap even the managers they honestly don't even know how to run the store everything was unorganized
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September 2023 by Francesca Lafata
Great place to go for party favors etc. It's great besides the store is normally extremely warm and I've never waited longer anywhere to check out. They def need more employees working
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September 2023 by Mish L
Great customer service and there’s a good selection of items. I think this store is a little smaller than their usual stores but for me it gets the job done
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September 2023 by Jenny Morgan
Manager, Alex Rivera, rang me up and suggested I get the balloons delivered. When I came back to fulfill the delivery order, her and another cashier put in my information to have them delivered. When I called to see where the balloons were, associate's response was "I didn't see a delivery in our system". That pissed me off. Then I spoke to Nathan, manager, and he didn't apologize one time, just empathized with me and said "I would be frustrated too." These comments don't help or resolve the issue that Alex suggested to have the balloons delivered, I see the comments on my receipt for it to be delivered (correct info) and then when I call no one knows what's going on or why it's not in the system. These excuses are irrelevant to me when I paid in full for my balloons. Then when I pick then non-delivered balloons today at 830am, no one had the courtesy to put my balloons in a large bag. I guess I have to make sure your associates do their job by ALWAYS asking questions. Maybe AI's will do better than party city associates.
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September 2023 by Jennifer Maroney
I bought decorations for my husband's birthday party at the Party City by Patrick Henry Mall in Newport News, and I bought enough to have the balloons blown up the day of the party and free delivery. They sold me on the high float to put into each balloon so they would stay afloat for over 24 hours. 7 hours after they were delivered, the balloons were on the floor! I did the survey the next day and explained what happened. The following day I received a call from the store manager, and she was very apologetic and offered some reasons, but she said that the entire order was going to be credited back. It was such a surprise to have the entire order credited back and not just the balloons. Very impressed with the level of good customer service and I will return as a customer. Happy customer!
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September 2023 by Debbie Oakes
Good store. They have a lot of different stuff so it’s easy to find something that you like. It was a clean store but it took a little bit to get someone at the register but still a good place ?
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September 2023 by PAULINE WALLACE-KEATON
Expensive! My own Five balloons, inflating only $30.00+! But needed & necessary. But glad to get it done (emergency)Forgot to mention these were for my brothers' memorial next day ( emergency) asked store rep to fill fully--she did not! Center ballon was deflating terribly b4 service less than 12 hrs later, almost couldn't use. Guests were gracious not to mention. Shame & sad.
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July 2023 by Jocelyn Solomona
Online shopping review:I received a 15% off discount for signing up for party city notifications. I then went online and purchased a balloon set with fringe foil curtains. (Pic for reference) the balloons set was large enough to take apart the smaller balloons and place two balloons on each table and still have a few more for the backdrop.The ease of ordering online was user-friendly, and I was able to pick up my order as anticipated. Nice customer service, and I was also pleasantly surprised to see birthday displays on discount.I’m the future, I will try going into the store the day of the event to see if they have anything on clearance because those marked down items were priced to sell.
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July 2023 by Larry L
As we wait in line the store manager continuously task the single cashier with more and more tasks. Not once did she assign people to help at the register. The kicker is the loss of sales that happens at this store due to poor customer services is a total shame.For one i will drive out of my way for a better experience!!!
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April 2023 by R B.
called and let them know I was there for curbside and which space I was in. Refused to give me curbside service then charge me two dollars to put my balloons in a bag so they wouldn't fly around my car. I've never been charged to back my kids before. Also, one of the cashiers was exceptionally rude and just ended up walking away after she couldn't figure out how to put a balloon in a bag